Appendix 2
to the Order of the Minister of Economy and Budget Planning of the Republic of Kazakhstan
dated June 25, 2013 No. 193
Report on the activities of the state institution "Akim's Office of the Lublin Rural District"
on the provision of public services
1. General provisions
1) Information about the service provider:
In accordance with the Register of Public Services (Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK), the state institution "Akim's Office of the Lublin Rural District" (hereinafter referred to as the Akim's Office) provides 5 types of public services and in 9 public services receives applications and issues results.
Location Akim's office providing public services (address, phone number):Kostanay region Karasu district village of Lyublinka , 38 Oktyabrskaya Street, contact phone numbers: 8-714-52-96-2--18
In 2021, the number of public services rendered was 0.
2) Information about public services: In 2021, the number of public services rendered was- 0
3) Information about the most popular public services:-0
2. Work with service recipients:
1) Information on sources and places of access to information on the procedure for the provision of public services:
Information on the procedure for the provision of public services provided in the Akim's Office is posted on the official websites of the akimat of the Karasu district in the section "Public services". As changes are made to the subordinate regulatory legal acts defining the procedure for the provision of public services, this section on the website is updated. The information is also posted in the lobby of the 1st floor of the Akim's Office in a public place.
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services: not available.
3) Measures aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.):
In order to create conditions for identifying facts or misdemeanors leading to offenses, a "helpline" 8-714-52-96-72 works in the akim's office, through which citizens have the opportunity to report such facts. A specialized box "For comments, suggestions and responses" is installed in accessible places for visitors.
To raise awareness of the population about the possibilities of obtaining public services in the media for 2021, 1 publication was published (on June 24, 2021, an article "On public services" was published in the district newspaper "Karasu Oniri")
3. Activities to improve the processes of providing public services
1) The results of optimization and automation of public service delivery processes are not available.
2) Measures aimed at improving the skills of employees in the provision of public services:
On an ongoing basis, explanatory work is carried out with employees on the public services provided, the main provisions of the Laws of the Republic of Kazakhstan "On Combating Corruption", "On administrative procedures" are regularly highlighted in the classes of the School of Legal Knowledge. Weekly training seminars on obtaining public services through the PEP are held, At the meetings of the Akim's Office, the reporting information of the chief specialist of the akim's office on the quality of public services of the State Institution "Akim's Office of the Lublin Rural District" was heard quarterly.
3) Regulatory and legal improvement of the processes of rendering public services: according to the current legislation of the Republic of Kazakhstan.
4. Quality control of public services:
1) Information on complaints of service recipients regarding the provision of public services (appendix): there were no complaints about the provision of public services from service recipients.
2) Results of internal control over the quality of public services: public services are provided in accordance with subordinate regulatory legal acts defining the procedure for the provision of public services. During the specified period of time, the violation of the order and timing of the provision of public services by the Akim's Office has not been established.
3) The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services: --
4) The results of public monitoring of the quality of provision
public services: not conducted.
5. Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services: work in this area continues and is under constant control.