Appendix 2
to the Order of the Minister of Economy and Budget Planning of the Republic of Kazakhstan
dated June 25, 2013 No. 193
Report on the activities of the state institution
"Office of Akim of Koibagar rural District"
on the provision of public services for 2021
1) Information about the service provider:
In accordance with the Register of Public Services (Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK), the state institution "Akim's Office of the Koibagar Rural District" (hereinafter referred to as the Akim's Office) provides 14 types of public services.
Location Akim's office providing public services (address, phone number):Kostanay region, Karasu district, Koibagar rural district, Koibagar village, Cooperative street, house 1, contact phones: 8-714-52-99-3-16
In 2021, the number of public services rendered amounted to 4, including through the service provider (akim of the rural district of the settlement, village) -4, the State Corporation - 0, the web portal of "electronic government" -0.
2) Information about public services:
number of public services – 14 services;
the number of public services provided through the State Corporation "Government for Citizens" - 14 services;
the number of public services provided on a free and (or) paid basis – 7 public services;
the number of public services provided in paper and (or) electronic form - 14 public services;
the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services is 14.
3) Information about the most popular public services:
Issuance of a decision to change the purpose of the land plot;
Acquisition of rights to state-owned land plots that do not require bidding (contests, auctions);
1) Information on sources and places of access to information on the procedure for the provision of public services:
Information on the procedure for the provision of public services provided in the Akim's Office is posted on the official websites of the akimat of the Karasu district in the section "Public services". As changes are made to the subordinate regulatory legal acts defining the procedure for the provision of public services, this section on the website is updated. The information is also posted in the lobby of the Akim's Office in a public place.
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services: not available.
3) Measures aimed at ensuring transparency of the process of rendering public services (explanatory works, seminars, meetings, interviews, etc.):
In order to create conditions for the identification of facts or actions leading to offenses in the Akim's Office, a "helpline" 87145299316 is organized and operates, through which citizens have the opportunity to report such facts. A specialized box "For comments, suggestions and responses" is installed in accessible places for visitors. A feedback system has been established with the population by holding personal receptions by the head of the Akim's Office.
To raise public awareness about the possibilities of obtaining public services in the media for 2021, 1 publication was published (on September 24, 2021, the article "Public services: current state and development prospects" was published in the district newspaper "Karasu Oniri"
Also, materials on the provision of public services are published on an ongoing basis on the official website of the akimat of the Karasu district.
1) The results of optimization and automation of public service delivery processes are not available.
2) Measures aimed at improving the skills of employees in the provision of public services:
On an ongoing basis, explanatory work is carried out with employees on the public services provided, the main provisions of the Laws of the Republic of Kazakhstan "On Combating Corruption", "On administrative procedures" are regularly highlighted in the classes of the School of Legal Knowledge. At the meetings of the Akim's Office on 07.02.2021, the reporting information of the chief specialist of the akim's office on the quality of public services of the State Institution "Akim's Office of the Koibagar Rural District" was heard. In order to clarify the legislation of the Republic of Kazakhstan in the field of public services in 2021, one meeting was held with the population on the quality of public services.
Training of civil servants in advanced training courses is regularly provided.
3) Regulatory and legal improvement of the processes of rendering public services: according to the current legislation of the Republic of Kazakhstan.
1) Information on complaints of service recipients regarding the provision of public services (appendix): there were no complaints about the provision of public services from service recipients.
2) Results of internal control over the quality of public services: public services are provided in accordance with subordinate regulatory legal acts defining the procedure for the provision of public services. During the specified period of time, the violation of the order and timing of the provision of public services by the Akim's Office has not been established.
3) The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services:
-
4) The results of public monitoring of the quality of
public services: were not carried out.