Appendix 2
to the Order of the Minister of Economy and Budget Planning of the Republic of Kazakhstan
dated June 25, 2013 No. 193
Report on the activities of the state institution "Department of Housing and Communal Services, Passenger Transport, highways and housing inspection of the Akimat of Karasu district"
on the provision of public services
1) Information about the service provider:
In accordance with the Register of Public Services (Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK), the state institution "Department of Housing and Communal Services, Passenger Transport, Highways and Housing Inspection of the Akimat of Karasu district" (hereinafter referred to as the Department) provides 8 types of public services services.
Location of the Department providing public services (address, phone number):Karasu district, Karasu village, 66 Isakov str., contact phone numbers: 21-3-50.
In 2021, the number of public services rendered amounted to 50, including through the service provider - 0, the State Corporation - 0, the web portal of "electronic government" - 50, the akim of the village, village - 0.
2) Information about public services:
number of public services - 8 services;
the number of public services provided through the State Corporation "Government for Citizens" - 0 services;
the number of public services provided on a free and (or) paid basis - 8 public services are provided free of charge;
the number of public services rendered in paper and (or) electronic form - 0 public services;
the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services is 0.
3) Information about the most popular public services:
registration and priority of citizens in need of public housing - 47
1) Information on sources and places of access to information on the procedure for the provision of public services:
Information on the procedure for the provision of public services provided in the Department is posted on the official websites of the Akimat of the Karasu district www.karasu.kostanay.gov.kz in the "Public services" section, in the housing and utilities section. As changes are made to the subordinate regulatory legal acts defining the procedure for the provision of public services, this section on the website is updated. The information is also posted in the lobby of the 1st floor of the administrative building of the Department and others in public places.
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services: not available.
3) Measures aimed at ensuring transparency of the process of rendering public services (explanatory works, seminars, meetings, interviews, etc.):
In order to create conditions for the identification of facts or actions leading to offenses in the Department, a "helpline" 21-3-50 is organized and operates, by which citizens have the opportunity to report such facts. A specialized box "For comments, suggestions and responses" is installed in accessible places for visitors. A feedback system has been established with the population through personal receptions by the head of the Department, as well as through social networks.
Instagram Facebook, Instagram, Odnoklassniki and Vkontakte with the aim of raising public awareness about the possibilities of obtaining public services in the media for the current period of 2021, 5 publications were published (portal of the district newspaper "Karasu oniri" dated 11/28/2021 "Public services in the housing and communal services department", 4 articles were posted in the groups "Karasu district" on social networks Facebook, Instagram, Odnoklassniki and Vkontakte with coverage of more than 20 thousand subscribers).
Also on a permanent basis on the official website of the akimat of Karasu district www.karasu.kostanay.govkz . Facebook Instagram, Odnoklassniki and Vkontakte social networks publish materials on the provision of public services in the Karasu district groups.
1) The results of optimization and automation of the processes of rendering public services are automated and are provided only in electronic format.
2) Measures aimed at improving the skills of employees in the provision of public services:
On an ongoing basis, explanatory work is carried out with employees on the public services provided, the main provisions of the Laws of the Republic of Kazakhstan "On Combating Corruption", "On administrative procedures" are regularly highlighted in the classes of the School of Legal Knowledge.
3) Regulatory and legal improvement of the processes of rendering public services: according to the current legislation of the Republic of Kazakhstan.
1) Information on complaints of service recipients regarding the provision of public services (appendix):complaints regarding the provision of public services have not been received from the service recipient.
2) Results of internal control over the quality of public services: public services are provided in accordance with subordinate regulatory legal acts defining the procedure for the provision of public services. For the specified period of time, the violation of the order and timing of the provision of public services by the Department has not been established.
3) The results of quality control of public services, conducted by the authorized body for the assessment and control of the quality of public services:
In May 2021, the State Institution "Akimakarasu district Administration" conducted a control event against the Department for compliance with legislation on public services, where written recommendations were given to improve the quality of public services, and also on the provision of reliable reporting information on public services rendered.
4)Results of public monitoring of the quality of evidence
public services: not conducted.