Appendix 2
to the Order of the Minister of Economy and Budget Planning of the Republic of Kazakhstan
dated June 25, 2013 No. 193
Report on the activities of the state institution
"Office of the Akim of the village of Zhalgyskan"
on the provision of public services for 2021
1) Information about the service provider:
In accordance with the Register of Public Services (Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK), the state institution "Apparatus of the Akim of the village of Zhalgyskan" (hereinafter referred to as the Akim's Apparatus) provides 15 types of public services.
Location Akim's office providing public services (address, phone number):Kostanay region, Karasu district, Zhalgyskan village, Pavlova Street, house 22, contact phone numbers: 8-714-52-91-4-33.
In 2021, the number of public services rendered was 0, including through the service provider (akim of the rural district of the village, village) -0, the State Corporation - 0, the web portal of "electronic government" -0.
2) Information about public services:
number of public services – 15 services;
the number of public services provided through the State Corporation "Government for Citizens" - 15 services;
the number of public services provided on a free and (or) paid basis – 7 public services;
the number of public services provided in paper and (or) electronic form - 15 public services;
the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services is 15.
1) Information on sources and places of access to information on the procedure for the provision of public services:
Information on the procedure for the provision of public services provided in the State Institution "Apparatus of the akim of the village of Zhalgyskan" is posted on the official websites of the akimat of the Karasu district in the section "Public Services". As changes are made to the subordinate regulatory legal acts defining the procedure for the provision of public services, this section on the website is updated. The information is also posted on the stand of the State Institution "Apparatus of the Akim of the village of Zhalgyskan" in a publicly accessible place.
In order to simplify the process of obtaining services, a self-service corner was created in the akim's office, in which everyone who applied can receive a public service in electronic form independently or with the help of a specialist.
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services: not available.
3) Measures aimed at ensuring transparency of the process of rendering public services (explanatory works, seminars, meetings, interviews, etc.):
In order to create conditions for the identification of facts or actions leading to offenses in the Akim's Office, a "helpline" 87145291433 is organized and operates, through which citizens have the opportunity to report such facts. During 2021, with regard to the provision of public services, improving the work of a public institution in the field of public services, monthly lectures and seminars were held with the population, as well as with vulnerable segments of the population of computer literacy with discussion of suggestions and comments. A feedback system has been established with the population by conducting personal receptions by the head of the State Institution "Apparatus of the akim of the village of Zhalgyskan".
Also, materials on the provision of public services are published on an ongoing basis on the official website of the akimat of the Karasu district.
1) The results of optimization and automation of the processes of rendering public services have a positive impact on the quality of their provision. The procedure for the provision of public services is simplified, deadlines and administrative barriers in the process of providing public services are reduced.
2) Measures aimed at improving the skills of employees in the provision of public services:
In order to improve the professional qualifications of specialists providing public services, classes on legal general education are held, where topical topics are considered, specialists take part in seminars on working with the integrated information system of public service centers.
At the meetings of the State Institution "Apparatus of the akim of the village of Zhalgyskan" on 03.02.2021, the reporting information of the chief specialist of the akim's office on the quality of public services of the State Institution "Apparatus of the akim of the village of Zhalgyskan" was heard. In order to clarify the legislation of the Republic of Kazakhstan in the field of public services in 2021, two meetings were held with the population on the quality of public services.
Training of civil servants in advanced training courses is regularly provided.
3) Regulatory and legal improvement of the processes of rendering public services: according to the current legislation of the Republic of Kazakhstan.
1) During the reporting period, complaints from service recipients on the provision of public services were not received and were not considered.
2) Results of internal control over the quality of public services: public services are provided in accordance with subordinate regulatory legal acts defining the procedure for the provision of public services. During the specified period of time, the violation of the order and timing of the provision of public services by the Akim's Office has not been established.
3) According to the results of the quality control of the provision of public services conducted by the authorized body on April 23, 2020, no violations and comments were revealed.
4) Public monitoring of the quality of public services in a public institution was not carried out.