Report on the activities of the State Institution "Office of the Akim of Ushakov rural District"
on the provision of public services
General provisions
1) Information about the service provider:
According to the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", public service is one of the forms of implementation of certain state functions performed individually at the request of service recipients and aimed at the realization of their rights, freedoms and legitimate interests, providing them with appropriate material or intangible benefits. According to the Register of Public Services, approved by the Decree of the Government of the Republic of Kazakhstan dated September 18, 2013 No. 983,
GU "The Office of the Akim of the Ushakov rural district" is the direct service provider.
Location of the State Institution "Office of the Akim of the Ushakov rural district", providing public services: the village of Ushakovo, Lenin Street, house 22, contact numbers: 87144850360, 87144850318.
In 2020, the number of public services rendered was 4,519, the State Corporation-4,360, the web portal of "electronic government" - 158, the akim of the village, village-1.
2) Information about public services:
number of public services - 19 services;
the number of public services provided through the State Corporation "Government for Citizens" - 12 services;
the number of public services provided on a free and (or) paid basis - 19 public services are provided free of charge;
the number of public services rendered in paper and (or) electronic form - 19 public services;
the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services is 10.
3) Information about the most popular public services:
In 2020, 1 public service was provided, of which: 1 in state bodies . In the state institution, the population mainly applies for the following types of public services: The acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions)(1)
Working with service recipients:
1) Information on the sources and places of access to information on the procedure for the provision of public services:
In order to ensure equal access of the population to public services, the official Internet resource of the Akimat of the Karasu district contains a list of public services provided by the state body, standards, regulations of public services, contact phone numbers, through which you can get information about the procedure for providing public services.In the state institution, stands with regulatory legal acts, information and reference materials on the provision of public services are decorated, responsible officials for the quality provision of public services have been identified.In order to simplify the process of receiving services, the akim's office has a self-service computer, where each client can receive an electronic service independently, or with the help of a specialist of the akim's office.
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services:
According to Article 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", holding public discussions of draft standards of public services is not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, mayors of districts in the city, cities of district significance, settlements, villages, rural districts..
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.):
In order to create conditions for identifying facts or actions leading to offenses, the akim's office has organized and operates a "hotline" 87144850318, through which citizens have the opportunity to report such facts. In the office of the akim of the Ushakov rural district, a specialized box "For comments, suggestions and responses" is installed for visitors, there is a self-service corner, and video surveillance cameras also function.
On February 12, 2020, a meeting of citizens was held on the report on the activities of the State Institution "Office of the Akim of the Ushakov Rural District" on the provision of public services. A system of feedback with the population has been established by conducting personal receptions by the head of the akim's office-7 appeals.
To raise public awareness about the possibilities of obtaining public services in the mass media for the current period of 2020, 1 publication was published in the (newspaper "Karasu Oniri" dated September 17, 2020, information about public services provided on the topic:"Within the framework of digitalization»)
Also, on a regular basis, materials on the provision of public services are published on the official website.
Activities to improve the processes of providing public services
1) Results of optimization and automation of the processes of providing public services - The results of optimization and automation of the processes of providing public services have a positive impact on the quality of their provision. The procedure for the provision of public services is simplified, the terms and administrative barriers in the process of providing public services are reduced.
2) Activities aimed at improving the skills of employees in the provision of public services:
In order to improve the professional skills of specialists providing public services, classes on legal education are held, which address current topics, specialists take part in seminars on working with the integrated information system of public service centers.
Professional development of civil servants of the akim's office is carried out on the basis of the Schedule of professional Development of civil servants of the Regional Center for Retraining and Advanced Training of Civil Servants of the Akimat of Kostanay region.
3) Regulatory and legal improvement of the processes of rendering public services: in accordance with the current legislation of the Republic of Kazakhstan.
Control over the quality of public services:
1) Information on complaints of service recipients on the provision of public services (appendix): During the reporting period, complaints from service recipients on the provision of public services were not received and were not considered.
2) Results of internal control over the quality of public services: According to the order of the akim of the rural district, an analysis of corruption risks is carried out in the akim's office no later than the 7th day following the reporting period. The internal analysis was carried out from January to May 2020 in the following direction – identification of corruption risks in the organizational and managerial activities of the akim's office.
According to the results of control measures, no violations were detected, and recommendations were given.
3) The results of the quality control of the provision of public services carried out by the authorized body for the assessment and control of the quality of the provision of public services:
On August 25, 2020, the head of the Department of internal control, monitoring of the quality of public services and information technologies of the office of the Akim of the Karasu district conducted a control event for compliance with the legislation in the field of public services for the period 2020.
Based on the results of the audit, the following recommendations are given:
- to keep under constant control the timely and high-quality provision of public services;
- take special control over the provision of monthly reports on public services rendered in the State Institution " Office of the Akim of Ushakov rural district»;
- to hold a seminar-meeting with the employees on the results of the control event in the State Institution "Office of the Akim of Ushakov rural District" for compliance with the legislation in the field of public services.
Work is underway to implement the above recommendations.
4) Results of public monitoring of the quality of services provided
public services: Public monitoring of the quality of public services was not carried out in the akim's office
Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services: The main directions for improving the quality of public services are their automation and transfer to a State corporation. In general, in the field of public services, there is a positive trend towards an increase in the number of services provided through the State Corporation and the e-government portal. The work aimed at improving the quality of public services provided, fully focusing on the needs of the population as a consumer of public services, will continue.