Report on the activities of the State institution "Department of Housing and Communal Services, Passenger Transport, Highways and Housing Inspection of the Akimat of Karasu district" on the provision of public services
General provisions
1) Information about the service provider:
In accordance with the Register of Public Services (Order No. 39/NK of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020), the state institution "Department of Housing and Communal Services, Passenger Transport, Highways and Housing Inspection of the Akimat of the Karasu district" (hereinafter referred to as the Department) provides 4 types of public services .
Location of the Department providing public services (address, phone number): Karasu district, Karasu village, 68 Isakov str., contact phone numbers: 21-3-50.
In 2020, the number of public services rendered was 15, including through the service provider - 0, the State Corporation-0, the web portal of "electronic government" - 15, the akim of the village, village-0.
2) Information about public services:
number of public services - 4 services;
the number of public services provided through the State Corporation "Government for Citizens" - 0 services;
the number of public services provided on a free and (or) paid basis - 4 public services are provided free of charge;
the number of public services rendered in paper and (or) electronic form - 0 public services;
the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services - 0.
3) Information about the most popular public services:
registration and priority of citizens in need of public housing - 14
Working with service recipients:
1) Information on the sources and places of access to information on the procedure for the provision of public services:
Information about the procedure for providing public services provided in the Department is available on the official websites of the Akimat of the Karasu district www.karasu.kostanay.gov.kz in the section "Public services", in the section housing and communal services. This section of the website is updated as changes are made to the by-laws and regulations governing the provision of public services. The information is also available in the lobby of the 1st floor of the administrative building of the Department and others in public places.
2) Information on public discussions of draft bylaws defining the procedure for the provision of public services: not available.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.):
In order to create conditions for identifying facts or actions leading to offenses, the Department has organized and operates a "helpline" 21-3-50, where citizens have the opportunity to report such facts. In the accessible places for visitors, there is a specialized box "For comments, suggestions and responses". A feedback system has been established with the population through personal receptions by the head of the Department, as well as through social networks.
Instagram Facebook, Instagram, Odnoklassniki and Vkontakte with more than 15 thousand subscribers, 5 publications were published in the mass media for the current period of 2020 to raise public awareness about the possibilities of receiving public services (Karasu Onery district newspaper No. 45 "Public services in the housing and Utilities Department", 4 articles were posted in the "Karasu district" groups in the social networks Facebook, Instagram, Odnoklassniki and Vkontakte).)
Also on a permanent basis on the official website of the akimat of the Karasu district www.karasu.kostanay.govkz. Facebook Instagram, Odnoklassniki and Vkontakte groups in the Karasu district also publish materials on the provision of public services.
Activities to improve the processes of providing public services
1) The results of optimization and automation of the processes of rendering public services are automated and are provided only in electronic format.
2) Activities aimed at improving the skills of employees in the provision of public services:
On a regular basis, the staff conducts explanatory work on the public services provided, regularly highlights the main provisions of the Laws of the Republic of Kazakhstan "On Combating Corruption", "On Administrative Procedures" in the classes of the School of Legal Knowledge.
3) Regulatory and legal improvement of the processes of rendering public services: in accordance with the current legislation of the Republic of Kazakhstan.
Control over the quality of public services:
1) Information on complaints of service recipients regarding the provision of public services (appendix): there were no complaints about the provision of public services from service recipients.
2) The results of internal control over the quality of public services: public services are provided in accordance with the subordinate regulatory legal acts that determine the procedure for the provision of public services. For the specified period of time, the violation of the order and terms of the provision of public services by the Department has not been established.
3) The results of the quality control of the provision of public services carried out by the authorized body for the assessment and control of the quality of the provision of public services:
In May 2020, the State Institution "Office of the Akim of the Karasu District" conducted a control event against the Department for compliance with the legislation on public services, where written recommendations were given to improve the quality of public services, as well as to provide reliable reporting information on public services provided.
4) Results of public monitoring of the quality of services provided
public services: not conducted.
Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services: work in this area continues and is under constant control.