Report on the activities of the state institution
"Office of the Akim of Chelgashinsky Rural District"
on the provision of public services
General provisions
1) Information about the service provider:
In accordance with the Register of Public Services (Order No. 39/NK of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020), the state institution "Office of the Akim of Chelgashinsky Rural District" (hereinafter referred to as the Office of the Akim) provides 16 types of public services.
Location Akim's office, providing public services (address, phone number):Kostanay region Karasu district, Chelgashinsky rural district, Chelgashi village, Leningradskaya Street, 22, contact phone numbers: 8-714-48-28-2-30
In 2020, the number of public services rendered was 19, including through the service provider (akim of the rural district of the village, village) -19, the State Corporation-0, the web portal of "electronic government" -0.
2) Information about public services:
number of public services - 16 services;
number of public services provided through the State Corporation "Government for Citizens" - 2 services;
the number of public services provided on a free and (or) paid basis – 3 public services;
the number of public services provided in paper and (or) electronic form - 15 public services;
the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services is 16.
3) Information about the most popular public services:
Issuing a decision to change the purpose of the land plot;
Acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions);
Working with service recipients:
1) Information on the sources and places of access to information on the procedure for the provision of public services:
Information about the procedure for providing public services provided in the Akim's Office is posted on the official websites of the Akimat of the Karasu district in the section "Public services". This section of the website is updated as changes are made to the by-laws and regulations governing the provision of public services. The information is also posted in the lobby of the Mayor's Office in a public place.
2) Information on public discussions of draft bylaws defining the procedure for the provision of public services: not available.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.):
In order to create conditions for identifying facts or actions leading to offenses in the Akim's Office, a "hotline" 87144828230 is organized and operates, through which citizens have the opportunity to report such facts. In the accessible places for visitors, there is a specialized box "For comments, suggestions and responses". A system of feedback with the population has been established by conducting personal receptions by the head of the Akim's Office.
To raise public awareness about the possibilities of obtaining public services in the mass media for 2020, 1 publication was published (on February 13, 2020, the district newspaper "Karasu Oniri" published an article " Obtaining public services through a Telegram Bot )
Also, on a regular basis, materials on the provision of public services are published on the official website of the akimat of the Karasu district.
Activities to improve the processes of providing public services
1) Results of optimization and automation of public service delivery processes-not available.
2) Activities aimed at improving the skills of employees in the provision of public services:
On a regular basis, the staff conducts explanatory work on the public services provided, regularly highlights the main provisions of the Laws of the Republic of Kazakhstan "On Combating Corruption", "On Administrative Procedures" in the classes of the School of Legal Knowledge. At the meetings of the Akim's Office on January 22, 2020, the reporting information of the chief specialist of the Akim's office on the quality of public services provided by the State Institution "Akim's Office of Chelgashinsky Rural District"was heard. In order to clarify the legislation of the Republic of Kazakhstan in the field of public services in 2020, one meeting was held with the population on the quality of public services.
Civil servants are regularly provided with advanced training courses.
3) Regulatory and legal improvement of the processes of rendering public services: in accordance with the current legislation of the Republic of Kazakhstan.
Control over the quality of public services:
1) Information on complaints of service recipients regarding the provision of public services (appendix): there were no complaints about the provision of public services from service recipients.
2) The results of internal control over the quality of public services: public services are provided in accordance with the subordinate regulatory legal acts that determine the procedure for the provision of public services. For the specified period of time, the violation of the order and terms of the provision of public services by the Akim's Office has not been established.
3) The results of the quality control of the provision of public services carried out by the authorized body for the assessment and control of the quality of the provision of public services:
From September 22, 2020 to September 30, 2020, the Department of internal Control, monitoring of the quality of public services and information Technologies of the State Institution "Akim's Office of Karasu District" conducted a control event against the Akim's Office for compliance with the legislation on public services, where written recommendations were given to improve the quality of public services, as well as to provide reliable reporting information on public services provided.
4) Results of public monitoring of the quality of services provided
public services: not conducted
Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services: work in this area continues and is under constant control.