Report on the activities of the state institution "Department of Physical Culture and Sports of the Akimat of Karasu district" on the provision of public services
General provisions
1) Information about the service provider:
In accordance with the Register of Public Services (Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK)the state institution "Department of Physical Culture and Sports of the Akimat of the Karasu district" (hereinafter referred to as the Department of Sports) provides 1 state service.
Location of the Department providing public services (address, phone number): Karasu district, Karasu village, 75 A. Isakov Street, contact phone numbers: 21-9-28, 79-0-38.
In 2020, the number of public services rendered was 104, including 104 through a service provider and 104 through a State corporation
2) Information about public services:
number of public services - 1 service;
number of public services provided through the State Corporation "Government for Citizens" - 1 service;
number of public services provided free of charge - 1 public service provided free of charge;
number of public services rendered in paper and (or) electronic form - 1 public service;
the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services - 2.
3) Information about the most popular public services:
"Assignment of sports categories: athlete of the 2nd category, athlete of the 3rd category, athlete of the 1st youth category, athlete of the 2nd youth category, athlete of the 3rd youth category and qualification categories: coach of the highest qualification level of the second category, coach of the middle qualification level of the second category, methodologist of the highest qualification level of the second category, methodologist of the middle qualification level of the second category, instructor-athlete of the highest qualification level of the second category, sports referee»
Working with service recipients:
1) Information on the sources and places of access to information on the procedure for the provision of public services:
Information about the procedure for providing public services provided in the Sports Department is available on the official websites of the Akimat of the Karasu district, in the section "Public services". The information is also available in the lobby of the 1st floor of the administrative building of the Department and others in public places.
2) Information on public discussions of draft bylaws defining the procedure for the provision of public services: not available.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.):
In order to create conditions for identifying facts or actions leading to offenses, the Sports Department has organized and operates a "helpline" 21-9-28, through which citizens have the opportunity to report such facts. In the accessible places for visitors, there is a specialized box "For comments, suggestions and responses". A feedback system has been established with the population by conducting personal receptions with the head of the Department of Sports, as well as with the main specialists.
To raise public awareness about the possibilities of obtaining public services, 2 publications were published in the mass media for the current period of 2020 (the newspaper "Karasu Onery".
Also, on a regular basis, the Department publishes materials on the provision of public services in the social networks Instagram.
Activities to improve the processes of providing public services
1) Results of optimization and automation of public service delivery processes-not available.
2) Activities aimed at improving the skills of employees in the provision of public services:
On a regular basis, the staff conducts explanatory work on the public services provided, regularly highlights the main provisions of the Laws of the Republic of Kazakhstan "On Combating Corruption", "On Administrative Procedures" in the classes of the School of Legal Knowledge.
Employees of the Sports Department hold quarterly seminars with sports methodologists, coaches of the Youth Sports School for the provision of the state service " Assignment of sports categories: athlete of the 2nd category, athlete of the 3rd category, athlete of the 1st youth category, athlete of the 2nd youth category, athlete of the 3rd youth category and qualification categories: coach of the highest level of qualification of the second category, coach of the middle level of qualification of the second category, methodologist of the highest level of qualification of the second category, methodologist of the middle level of qualification of the second category, instructor-athlete of the highest level of qualification of the second category, sports judge»
Civil servants are regularly provided with advanced training courses. So, this year, 1 civil servant took part in a seminar on the topic: "Improving the quality of public services" (from August 10-12, 2020, from August 17-19, 2020). At the end of the seminar, the participants were awarded certificates.
3) Regulatory and legal improvement of the processes of rendering public services: in accordance with the current legislation of the Republic of Kazakhstan.
Control over the quality of public services:
1) Information on complaints of service recipients regarding the provision of public services (appendix):complaints about the provision of public services from service recipients have not been received.
2) The results of internal control over the quality of public services: public services are provided in accordance with the subordinate regulatory legal acts that determine the procedure for the provision of public services. For the specified period of time, the violation of the order and terms of the provision of public services by the Department has not been established.
3) The results of the quality control of the provision of public services carried out by the authorized body for the assessment and control of the quality of the provision of public services:
From February 24 to February 25, 2020, the Chief Inspector for the provision of public services of the office of the Akim of the Karasu district conducted a control event against the Sports Department for compliance with the legislation on public services, where written recommendations were given to improve the quality of public services, as well as to provide reliable reporting information on public services provided.
4)Results of public monitoringquality indications
public services: not conducted.
Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services: work in this area continues and is under constant control.