Report on the activities of a public institution
KSU "Employment Center of the Akimat of the Karasu district"
on the provision of public services
General provisions
1) Information about the service provider:
According to the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", public service is one of the forms of implementation of certain state functions performed individually at the request of service recipients and aimed at the realization of their rights, freedoms and legitimate interests, providing them with appropriate material or intangible benefits. According to the Register of Public Services, approved by the Decree of the Government of the Republic of Kazakhstan dated September 18, 2013 No. 983,
KSU "Employment Center of Akimat of Karasu district" is a direct service provider.
Location of the KSU "Employment Center of the Akimat of the Karasu district" providing public services: Karasu village, 68 Isakov Street, contact phone numbers: 87145222058.
In 2020, the number of public services rendered was 205, the State Corporation-0, the web portal of "electronic government" - 0.
2) Information about public services:
number of public services - 2 services;
number of public services provided through the State Corporation "Government for Citizens" - 2 services;
the number of public services provided on a free and (or) paid basis - 2 public services are provided free of charge;
the number of public services rendered in paper and (or) electronic form - 2 public services;
the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services-2.
Working with service recipients:
1) Information on the sources and places of access to information on the procedure for the provision of public services:
Information about the procedure for providing public services provided in the KSU "Employment Center of the Akimat of the Karasu district" is available on the official websites of the akimat in the section "Public services". This section of the website is updated as changes are made to the by-laws and regulations governing the provision of public services. The information is also posted on the information stand of the KSU "Employment Center of the Akimat of the Karasu district".
2) Information on public discussions of draft subordinate regulatory legal acts defining the procedure for the provision of public services: According to Article 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", public discussions of draft standards of public services are not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, mayors of districts in the city, cities of district significance, settlements, villages, rural districts..
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.):
In order to create conditions for identifying facts or actions leading to offenses, the employment center has organized and operates a "helpline" 87145222058, through which citizens have the opportunity to report such facts. In the KSU "Employment Center of the Akimat of the Karasu district" there is a self-service corner, there are also video surveillance cameras.
Materials on the provision of public services are published on the official website on an ongoing basis.
Activities to improve the processes of providing public services
1) Results of optimization and automation of the processes of providing public services - The results of optimization and automation of the processes of providing public services have a positive impact on the quality of their provision. The procedure for the provision of public services is simplified, the terms and administrative barriers in the process of providing public services are reduced.
2) Activities aimed at improving the skills of employees in the provision of public services:
In order to improve the professional skills of specialists providing public services, classes on legal education are held, which address current topics, specialists take part in seminars on working with the integrated information system of public service centers.
3) Regulatory and legal improvement of the processes of rendering public services: in accordance with the current legislation of the Republic of Kazakhstan.
Control over the quality of public services:
1) Information on complaints of service recipients on the provision of public services (appendix): During the reporting period, complaints from service recipients on the provision of public services were not received and were not considered.
2) Results of internal control over the quality of the provision of public services:
According to the results of control measures, no violations were detected, and recommendations were given.
3) The results of the quality control of the provision of public services carried out by the authorized body for the assessment and control of the quality of the provision of public services:
On August 25, 2020, the head of the Department of internal control, monitoring of the quality of public services and information technologies of the office of the Akim of the Karasu district conducted a control event for compliance with the legislation in the field of public services for the period 2020.
Based on the results of the audit, the following recommendations are given:
- to keep under constant control the timely and high-quality provision of public services;
- take special control over the provision of monthly reports on public services rendered in the office of the akim of the Karasu district»;
- to hold a seminar-meeting with employees on the results of the control event in the office of the KSU "Employment Center of the Akimat of the Karasu district" for compliance with the legislation in the field of public services.
Work is underway to implement the above recommendations.
4) Results of public monitoring of the quality of services provided
public services: Public monitoring of the quality of public services provided in the employment center was not carried out
Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services: The main directions for improving the quality of public services are their automation and transfer to a State corporation. In general, in the field of public services, there is a positive trend towards an increase in the number of services provided through the State Corporation and the e-government portal. The work aimed at improving the quality of public services provided, fully focusing on the needs of the population as a consumer of public services, will continue.