General provisions
1) Information about the service provider:
In accordance with the Register of Public Services (Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK)the state institution "Department of Employment and Social Programs of the Karasu district" (hereinafter - the Department) provides 14 types of public services.
Location of the Department (address, phone number): Karasu village, 62 Isakov Street, contact phone numbers: 2-10-59, 2-18-11.
In 2020, the number of public services rendered amounted to 555, including 158 through the State Corporation, 32 through the web portal of "electronic government", and 365 through the akim of a village or village.
2) Information about public services:
number of public services - 14 services;
the number of public services provided through the State Corporation "Government for Citizens" - 12 services;
the number of public services provided on a free and (or) paid basis - 14 public services are provided free of charge;
the number of public services provided in paper and (or) electronic form - 14 public services;
the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services is 10.
3) Information about the most popular public services:
Assignment of social assistance to certain categories of citizens in need by decisions of local representative bodies-310;
Providing disabled people with surdo-typhlotechnical and mandatory hygiene products -68;
Purpose of state targeted social assistance -87.
Working with service recipients:
1) Information on the sources and places of access to information on the procedure for the provision of public services:
Information about the procedure for providing public services provided in the Department is available on the official website of the Akimat of the Karasuk district. This section of the website is updated as changes are made to the by-laws and regulations governing the provision of public services. The information is also available in the lobby of the Department.
2) Information on public discussions of draft bylaws defining the procedure for the provision of public services: not available.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.):
In order to create conditions for identifying facts or actions leading to offenses, the Department has organized and operates a "helpline" 2-10-59, through which citizens have the opportunity to report such facts. A specialized box "For comments, suggestions and feedback"is installed in an accessible place for visitors. A system of feedback with the population has been established by conducting personal receptions by the head of the Department, as well as his deputy.
To raise public awareness about the possibilities of obtaining public services, 5 publications were published in the mass media in 2020.
Also, on a regular basis, the Department's page in the social network Instagram publishes materials on the provision of public services.
Activities to improve the processes of providing public services
1) Results of optimization and automation of public service delivery processes-not available.
2) Activities aimed at improving the skills of employees in the provision of public services:
On a regular basis, the staff conducts explanatory work on the public services provided, regularly highlights the main provisions of the Laws of the Republic of Kazakhstan "On Combating Corruption", "On Administrative Procedures" in the classes of the School of Legal Knowledge.
Civil servants are regularly trained in advanced training courses. So, this year, three civil servants took part in advanced training seminars.
3) Regulatory and legal improvement of the processes of rendering public services: in accordance with the current legislation of the Republic of Kazakhstan.
Control over the quality of public services:
1) Information on complaints of service recipients regarding the provision of public services (appendix):there were no complaints about the provision of public services from service recipients.
2) The results of internal control over the quality of public services: public services are provided in accordance with the subordinate regulatory legal acts that determine the procedure for the provision of public services. For the specified period of time, the violation of the order and terms of the provision of public services by the Department and the Employment Center has not been established.
3) The results of the quality control of the provision of public services carried out by the authorized body for the assessment and control of the quality of the provision of public services:
No inspections were conducted in 2020.
4) Results of public monitoring of the quality of services provided
public services: not conducted.
Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services: work in this area continues and is under constant control.