General provisions
1) Information about the service provider:
In accordance with the Register of Public Services (approved by the Decree of the Government of the Republic of Kazakhstan dated September 18, 2013 No. 983) the state institution "Department of Architecture, Urban Planning and Construction of the Akimat of Karasu district" (hereinafter - the Department) provides 6 types of public services.
Location of the Department providing public services (address, phone number): Karasu district, Karasu village, 76 Isakova str., contact phone: 22-0-78
In 2020, the number of public services rendered was 112, including 0 through the service provider, 55 through the State Corporation, and 53 through the e-government web portal.
2) Information about public services:
number of public services - 6 services;
the number of public services provided through the State Corporation "Government for Citizens" - 4 services;
the number of public services provided on a free and (or) paid basis - 6 public services are provided free of charge;
the number of public services rendered in paper and (or) electronic form - 6 public services;
the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services - 6.
3) Information about the most popular public services:
Issuance of a certificate for determining the address of real estate objects in the territory of the Republic of Kazakhstan-55;
Providing raw materials for the development of construction and reconstruction projects – redevelopment and re-equipment) -
Working with service recipients:
1) Information on the sources and places of access to information on the procedure for the provision of public services:
Information about the procedure for providing public services provided in the Department is available on the official websites of the Akimat of the Karasu district http://karasu.kostanay.gov.kz in the section "Public services". This section of the website is updated as changes are made to the by-laws and regulations governing the provision of public services. The information is also posted in the foyer of the Department's administrative building and other publicly accessible locations.
2) Information on public discussions of draft bylaws defining the procedure for the provision of public services: not available.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.):
In order to create conditions for identifying facts or actions leading to offenses, the Department has organized and operates a "helpline" 22-0-78, through which citizens have the opportunity to report such facts. A system of feedback with the population has been established by conducting personal receptions by the head of the Department (2 appeals from a personal reception).
In order to raise public awareness about the possibilities of receiving public services, 1 publication was published in the mass media for the current period of 2020 in accordance with the approved media plan.
Activities to improve the processes of providing public services
1) Results of optimization and automation of public service delivery processes-not available.
2) Activities aimed at improving the skills of employees in the provision of public services:
On a regular basis, the staff conducts explanatory work on the public services provided, regularly highlights the main provisions of the Laws of the Republic of Kazakhstan "On Combating Corruption", "On Administrative Procedures" in the classes of the School of Legal Knowledge.
3) Regulatory and legal improvement of the processes of rendering public services: in accordance with the current legislation of the Republic of Kazakhstan.
Control over the quality of public services:
1) Information on complaints of service recipients regarding the provision of public services (appendix): there were no complaints about the provision of public services from service recipients.
2) The results of internal control over the quality of public services: public services are provided in accordance with the subordinate regulatory legal acts that determine the procedure for the provision of public services. For the specified period of time violation of the order and terms of rendering public services by the Department is not established.
3) The results of the quality control of the provision of public services carried out by the authorized body for the assessment and control of the quality of the provision of public services:
Since August 26, 2020, the head of the Department of internal Control, monitoring of the quality of public services and information technologies of the State Institution "Office of the Akim of Karasu District" conducted a control event against the Department for compliance with the legislation on public services, where written recommendations were given to improve the quality of public services, as well as to provide reliable reporting information on public services provided.
4) Results of public monitoring of the quality of services provided
public services: not conducted.
Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services: work in this area continues and is under constant control.