General provisions
1) Information about the service provider:
In accordance with the Register of Public Services (Order No. 39/NK of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020), the state institution "Koibagar Rural District" provides 16 types of public services.
Location of the State Institution "Koibagar rural district" providing public services (address, phone number): Koibagar village, Cooperative street, house 1, contact numbers: 99-3-16
In 2020, the number of public services rendered was 3, including through the service provider-3, the State Corporation-0, the web portal of "electronic government" - 0, the akim of the village, village-0 .
2) Information about public services:
number of public services - 16 services;
the number of public services provided through the State Corporation "Government for Citizens" - 16 services;
the number of public services provided on a free and (or) paid basis - public services are provided free of charge - 6;
the number of public services rendered in paper and (or) electronic form - 16 public services;
the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services is 16.
3) Information about the most popular public services:
Assistance to job seekers and the unemployed-11;
Assignment of social assistance to certain categories of citizens in need by decisions of local representative bodies-0;
Providing disabled people with surdo-typhlotechnical and mandatory hygiene products -0 ;
Assignment of housing assistance - 0;
Purpose of state targeted social assistance - 3;
Registration of documents for the disabled to provide them with the services of an individual assistant for the disabled of the first group who have difficulty in movement, and a sign language specialist for the hearing impaired-1.
Working with service recipients:
1) Information on the sources and places of access to information on the procedure for the provision of public services:
Information about the procedure for providing public services provided in the State Institution " Koibagarsky rural district» it is published on the official websites of the akimat of the Karasu district in the section "Public services". This section of the website is updated as changes are made to the by-laws and regulations governing the provision of public services. The information is also available in the lobby of the State Institution "Koibagarsky rural district".
2) Information on public discussions of draft bylaws defining the procedure for the provision of public services: not available.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.):
In order to create conditions for identifying facts or actions leading to offenses, the akimat has organized and operates a "helpline" 99-3-16, through which citizens have the opportunity to report such facts. In the accessible places for visitors, there is a specialized box "For comments, suggestions and responses". A feedback system has been established with the population through personal receptions.
To raise public awareness about the possibilities of obtaining public services, 1 publication was published in the mass media for the current period of 2020 (the newspaper " Karasu-oniri» )
Activities to improve the processes of providing public services
1) Results of optimization and automation of public service delivery processes-not available.
2) Activities aimed at improving the skills of employees in the provision of public services:
On a regular basis, the staff conducts explanatory work on the public services provided, regularly highlights the main provisions of the Laws of the Republic of Kazakhstan "On Combating Corruption", "On Administrative Procedures" in the classes of the School of Legal Knowledge.
Civil servants are regularly trained in advanced training courses. So, this year Bukatych E. Yu. took part in a seminar on the topic: "Improving the quality of public services". At the end of the seminar, the participant was awarded certificates
3) Regulatory and legal improvement of the processes of rendering public services: in accordance with the current legislation of the Republic of Kazakhstan.
Control over the quality of public services:
1) Information on complaints of service recipients regarding the provision of public services (appendix): there were no complaints about the provision of public services from service recipients.
2) The results of internal control over the quality of public services: public services are provided in accordance with the subordinate regulatory legal acts that determine the procedure for the provision of public services. For the specified period of time, the violation of the order and terms of rendering public services to the akimat has not been established.
3) The results of the quality control of the provision of public services carried out by the authorized body for the assessment and control of the quality of the provision of public services:
From April 28 to April 29, 2020, the State Institution "Koibagarsky Rural District" held an event on compliance with the legislation on public services, where written recommendations were given to improve the quality of public services, as well as to provide reliable reporting information on public services provided.
4) Results of public monitoring of the quality of services provided
public services: not conducted.
Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services: work in this area continues and is under constant control.