General provisions
1) Information about the service provider:
In accordance with the Register of Public Services (Order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK), the state institution "Apprat Akim of the village of Novopavlovka" (hereinafter – GU) provides 16 types of public services
Location of the State Institution "Office of the Akim of the village of Novopavlovka" providing public services (address, phone): Kostanay region, Karasu district, Novopavlovka village, Shkolny Lane 7, tel. 8 (714-52) 99-6-97.
In 2020, the number of public services rendered was 4,350
2) Information about public services:
number of public services -16 services;
the number of public services provided on a free and (or) paid basis - 16 public services are provided free of charge;
the number of public services rendered in paper and (or) electronic form - 16 public services;
3) Information about the most popular public services:
Assistance to job seekers and the unemployed-0
Assignment of social assistance to certain categories of citizens in need by decisions of local representative bodies-0
Providing disabled people with surdo-typhlotechnical and mandatory hygiene products -0;
Purpose of state targeted social assistance - 8;
Working with service recipients:
1) Information on the sources and places of access to information on the procedure for the provision of public services:
Full information about the procedure for providing public services is available at the stand located in the building of the village akimat Novopavlovka.
In the State Institution "Apparatus of the Akim of the village of Novopavlovka" stands with full information on the procedure for providing public services are decorated, a responsible official is assigned for the quality provision of public services.
In order to simplify the process of obtaining services, a self-service corner was created in the akim's office, in which each applicant can receive a public service in electronic form independently, or with the help of a specialist.
2) Information on public discussions of draft bylaws defining the procedure for the provision of public services: not available.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.): During 2020, with regard to the provision of public services, improving the work of a public institution in the provision of public services, monthly classes were held with the population and vulnerable segments of the population in computer literacy with the discussion of suggestions and comments.
To raise public awareness about the possibilities of obtaining public services, 1 article was published in the mass media for the current period of 2020.
Activities to improve the processes of providing public services
1) Results of optimization and automation of the processes of providing public services - The results of optimization and automation of the processes of providing public services have a positive impact on the quality of their provision. The procedure for the provision of public services is simplified, the terms and administrative barriers in the process of providing public services are reduced.
2) Activities aimed at improving the skills of employees in the provision of public services:
In order to improve the professional skills of specialists providing public services, classes on legal education are held, which address current topics, specialists take part in seminars on working with the integrated information system of public service centers.
Professional development of civil servants of the State Institution "Apparatus of the Akim of the village of Novopavlovka" is carried out on the basis of the Schedule of professional development of civil servants of the Regional Center for Retraining and Advanced Training of Civil Servants of the Akimat of Kostanay region
3) Regulatory and legal improvement of the processes of rendering public services: in accordance with the current legislation of the Republic of Kazakhstan.
Control over the quality of public services:
1) Information on complaints of service recipients regarding the provision of public services (appendix): there were no complaints about the provision of public services from service recipients.
2) Results of internal control over the quality of public services: On a regular basis, internal control over the quality of public services is carried out by responsible specialists and the head of the state institution.
3) The results of the quality control of the provision of public services carried out by the authorized body for the assessment and control of the quality of the provision of public services:
According to the results of the quality control of the provision of public services conducted in 2020 by the authorized body, no violations or comments were found..
4) Results of public monitoring of the quality of services provided
public services: public monitoring of the quality of public services provided in a public institution was not conducted..
Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services: The main directions for improving the quality of public services are their automation and transfer to a State corporation. In general, in the field of public services, there is a positive trend towards an increase in the number of services provided through the State Corporation and the e-government portal, including the issuance of licenses and permits through information systems. The work aimed at improving the quality of public services provided, fully focusing on the needs of the population as a consumer of public services, will continue..