General provisions
1) Information about the service provider:
In accordance with the Register of Public Services (Order No. 39/NK of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020), the state institution "Akim's Office of the Lublin Rural District" (hereinafter referred to as the Akim's Office) provides 7 types of public services and accepts applications and issues results in 9 public services.
Location Akim's office, providing public services (address, phone number):Kostanay region Karasu district Lublinka village, 38 Oktyabrskaya street, contact phone numbers: 8-714-52-96-2--18
In 2020, the number of public services rendered was 1, including through the service provider (akim of the rural district of the village, village) -1, the State Corporation-1, the web portal of "electronic government" -0.
2) Information about public services:
number of public services - 7 services;
number of public services provided through the State Corporation "Government for Citizens" - 2 services;
the number of public services provided on a free and (or) paid basis - 6 public services are provided free of charge;
the number of public services rendered in paper and (or) electronic form - 7 public services;
the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services - 7.
3) Information about the most popular public services:
- Providing free transportation to educational organizations and back home to children living in remote rural localities -1;
- Placing children of preschool age (up to 6 years old) on the waiting list) for referral to preschool organizations"-0;
Issuing a decision to change the purpose of the land plot-0;
Acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions)-0;
Putting on the queue for receiving a land plot-0;
Provision of a land plot for the construction of an object within the boundaries of a locality-0;
Sale to private ownership of a land plot, at a time or in installments-0.
Working with service recipients:
1) Information on the sources and places of access to information on the procedure for the provision of public services:
Information about the procedure for providing public services provided in the Akim's Office is posted on the official websites of the Akimat of the Karasu district in the section "Public services". This section of the website is updated as changes are made to the by-laws and regulations governing the provision of public services. The information is also posted in the lobby of the 1st floor of the Akim's Office in a public place.
2) Information on public discussions of draft bylaws defining the procedure for the provision of public services: not available.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.):
In order to create conditions for identifying facts or actions leading to offenses in the Akim's Office, a "hotline" 8-714-52-96-72 is organized and operates, through which citizens have the opportunity to report such facts. In the accessible places for visitors, there is a specialized box "For comments, suggestions and responses". Also in the building where the Akim's Office is located, there are video surveillance cameras. A system of feedback with the population has been established by conducting personal receptions by the head of the Akim's Office (6 appeals from a personal reception).
To raise public awareness about the possibilities of obtaining public services in the mass media for 2020, 1 publication was published (on June 18, 2020, the district newspaper "Karasu Oniri" published an article "How to get a public service through EDS)
Also, on a regular basis, materials on the provision of public services are published on the official website of the akimat of the Karasu district.
Activities to improve the processes of providing public services
1) Results of optimization and automation of public service delivery processes-not available.
2) Activities aimed at improving the skills of employees in the provision of public services:
On a regular basis, the staff conducts explanatory work on the public services provided, regularly highlights the main provisions of the Laws of the Republic of Kazakhstan "On Combating Corruption", "On Administrative Procedures" in the classes of the School of Legal Knowledge. At the meetings of the Akim's Office on January 10, July 2, and October 20, the reporting information of the chief specialist of the Akim's office on the quality of public services of the State Institution "Akim's Office of the Lublin Rural District"was heard. In order to clarify the legislation of the Republic of Kazakhstan in the field of public services in 2020, one meeting was held with the population on the quality of public services
Civil servants are regularly trained in advanced training courses. So, this year, one civil servant took part in a seminar on the topic: "Improving the quality of public services" (from August 10-12, 2020). At the end of the seminar, the participant was awarded a certificate.
3) Regulatory and legal improvement of the processes of rendering public services: in accordance with the current legislation of the Republic of Kazakhstan.
Control over the quality of public services:
1) Information on complaints of service recipients regarding the provision of public services (appendix): there were no complaints about the provision of public services from service recipients.
2) The results of internal control over the quality of public services: public services are provided in accordance with the subordinate regulatory legal acts that determine the procedure for the provision of public services. For the specified period of time, the violation of the order and terms of the provision of public services by the Akim's Office has not been established.
3) The results of the quality control of the provision of public services carried out by the authorized body for the assessment and control of the quality of the provision of public services:
From October 26 to October 27, 2020, the Department of Internal Control, monitoring of the quality of public services and Information Technologies of the State Institution "Akim's Office of Karasu District" conducted a control event against the Akim's Office for compliance with the legislation on public services, where written recommendations were given to improve the quality of public services, as well as to provide reliable reporting information on public services provided.
4) Results of public monitoring of the quality of services provided
public services: not conducted.
Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services: work in this area continues and is under constant control.