1. General provisions
1) Information about the service provider:
In accordance with the Register of Public Services (Order No. 39/NK of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020), the state institution "Akim's Office of the Karamyrzinsky Rural District" (hereinafter referred to as the Akim's Office) provides 20 types of public services.
Location of the Akim's Office providing public services (address, phone number): Karasu district, Karamyrza village, Melnichonok Street, 25, contact phone numbers: 97-5-92.
In 2020, the number of public services rendered was 0, including through the service provider - 0, the State Corporation-0, the web portal of "electronic government" - 0, the akim of the village, village-0.
2) Information about public services:
number of public services - 20 services;
the number of public services provided through the State Corporation "Government for Citizens" - 10 services;
the number of public services provided on a free and (or) paid basis - 16 public services are provided free of charge;
the number of public services provided in paper and (or) electronic form - 10 public services;
the number of approved subordinate regulatory legal acts defining the procedure for the provision of public services is 10.
3) Information about the most popular public services:
Purpose of state targeted social assistance - 6;
Working with service recipients:
1) Information on the sources and places of access to information on the procedure for the provision of public services:
In order to ensure equal access of the population to public services, the official Internet resource of the Akimat of the Karasu district contains links to the Law of the Republic of Kazakhstan "On Public Services", the register of public services provided to individuals and legal entities, the list of public services, standards and regulations of public services, contact phone numbers of the state institution.
Full information about the procedure for providing public services is available at the stand located in the premises of the State Institution "Office of the Akim of the Karamyrzinsky rural District". Stands with full information about the procedure for providing public services are decorated, and a responsible official is assigned for the quality provision of public services.
In order to simplify the process of obtaining services, the akim's office has a self-service sector, in which each client can receive an electronic service independently, or with the help of a specialist.
2) Information on public discussions of draft bylaws defining the procedure for the provision of public services: not available.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.):
Every month during 2020, various events were held - round tables, seminars, video screenings with the participation of the population, persons responsible for the provision of public services, and service providers. Within the framework of the legal general education, 3 lectures were held: 1) Study of the Law "On Public Services"; 2) The procedure for the provision of public services in electronic format; 3) On improving the quality of public services. On February 26, 2021, a meeting was held at the akim's office on the results of the work of the State Institution "Akim's Office of the Karamyrzinsky Rural District" on the provision of public services for 2020. In August 2020, the article "Be mobile!" was published in the district newspaper "Karasu Oniri".
Activities to improve the processes of providing public services
1) Results of optimization and automation of the processes of providing public services - The results of optimization and automation of the processes of providing public services have a positive impact on the quality of their provision. The procedure for the provision of public services is simplified, the terms and administrative barriers in the process of providing public services are reduced.
2) Activities aimed at improving the skills of employees in the provision of public services:
In order to improve the professional skills of specialists providing public services, classes on legal education are held, which address current topics, specialists take part in seminars on working with the integrated information system of public service centers.
Professional development of civil servants of the akim's office is carried out on the basis of the Schedule of professional development of civil servants of the RSE "Academy of Public Administration under the President of the Republic of Kazakhstan" in the Kostanay region".
So, this year, one civil servant took part in a seminar on the topic: "Improving the quality of public services" (from August 17-19, 2020). At the end of the seminar, the specialist was awarded a certificate.
3) Regulatory and legal improvement of the processes of rendering public services: in accordance with the current legislation of the Republic of Kazakhstan.
Control over the quality of public services:
1) Information on complaints of service recipients on the provision of public services (appendix): During the reporting period, complaints from service recipients on the provision of public services were not received and were not considered.
2) Results of internal control over the quality of public services: On a regular basis, internal control over the quality of public services is carried out by responsible specialists and the head of the state institution. According to the results of control measures, no violations were detected, and recommendations were given.
3) The results of the quality control of the provision of public services carried out by the authorized body for the assessment and control of the quality of the provision of public services:
Public monitoring of the quality of public services in the Office of the Akim of the Karamyrzinsky rural district " was not carried out
4) Results of public monitoring of the quality of services provided
public services: not conducted.
Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services: work in this area continues and is under constant control.