Report on the activities of the state institution "Office of the Akim of the Ilyichevsky Rural District" on the provision of public services for 12 months of 2020

1. General provisions.

1) Information about service providers

According to the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", public service is one of the forms of implementation of certain state functions performed individually at the request of service recipients and aimed at the realization of their rights, freedoms and legitimate interests, providing them with appropriate material or intangible benefits. According to the Register of Public Services, approved by the decree of the Government of the Republic of Kazakhstan dated September 18, 2013 No. 983, the State Institution "Akim's Office of the Ilyichevsky Rural District" provides 12 types of public services.

2) Information about the most popular public services:

For 12 months of 2020, 1 public service was provided, including: 1-Acquisition of rights to land plots that are in state ownership, which do not require bidding (competitions, auctions)

2. Working with service recipients

1) Information about sources and places of access to information about the procedure for providing public services:

In order to ensure equal access of the population to public services on the official Internet resource of the akimat of the Karasu district, in the section "Public services" there are links to the Law of the Republic of Kazakhstan "On Public Services", the Register of Public Services provided to individuals and legal entities, the list of public services provided by the office of the Akim of the Ilyichev Rural District, standards, regulations of public services, contact numbers, through which you can get information about the procedure for providing public services.

In the state institution, the office of the Akim of the Ilyichevsky Rural District, an information stand with regulatory legal acts, information and reference materials on the provision of public services is designed, responsible officials for the quality provision of public services are identified.

2) Information on public discussions of draft public service standards

According to Article 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", holding public discussions of draft standards of public services is not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, mayors of districts in the city, cities of district significance, settlements, villages, rural districts.

3) Activities aimed at ensuring transparency in the process of providing public services (awareness-raising activities, seminars, meetings, interviews, etc.). other)

In order to clarify the legislation of the Republic of Kazakhstan in the field of public services in 2019, 12 meetings were held under the Akim of the rural district on the provision of public services in the office of the akim of the rural district. Within the framework of the legal general education of employees of the State Institution "Office of the Akim of the Ilyichevsky Rural District" in 2019, 2 classes were held: 1) Clarification of the Law "On Public Services"; 2) Clarification of the Law "On Public Services" and " Information Security Policy»

3. Activities to improve the processes of providing public services.

1) Results of optimization and automation of public service delivery processes

The results of optimization and automation of the processes of rendering public services have a positive impact on the quality of their provision. The procedure for the provision of public services is simplified, the terms and administrative barriers in the process of providing public services are reduced.

2) Activities aimed at improving the skills of employees in the provision of public services

In order to improve the professional skills of specialists providing public services, classes on legal education are held, which address current topics, specialists take part in seminars on working with the integrated information system of public service centers.

Professional development of civil servants of the Akim's office of the Ilyichevsky rural district is carried out on the basis of the Schedule of professional Development of civil servants of the Regional Center for Retraining and Advanced Training of Civil Servants of the Akimat of the Kostanay region.

4. Control over the quality of public services

1) Information on complaints of service recipients regarding the provision of public services.

During the reporting period, complaints from service recipients on the provision of public services in the office of the Akim of the Ilyichevsky rural district were not received and were not considered.

2) The results of internal control over the quality of public services.

According to the results of control measures, no violations were detected, and recommendations were given.

3) The results of the quality control of the provision of public services carried out by the authorized body for the assessment and control of the quality of the provision of public services.

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4) The results of public monitoring of the quality of public services.

Public monitoring of the quality of public services in the office of the Akim of the Ilyichevsky rural district was not carried out.

5. Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services.

The main directions of improving the quality of public services are their automation and transfer to a State corporation. In general, in the field of public services, there is a positive trend towards an increase in the number of services provided through the State Corporation and the "e-government portal", including the issuance of a certificate of the presence of a personal subsidiary farm. The work aimed at improving the quality of public services provided, fully focusing on the needs of the population as a consumer of public services, will continue.