The state institution "The Office of the Akim of the village of Lesnoye" carries out its activities in accordance with the Constitution and laws of the Republic of Kazakhstan, acts of the President and Government of the Republic of Kazakhstan, other regulatory legal acts, as well as Regulations.
According to the Law of the Republic of Kazakhstan "On Administrative Procedures", the state service is the activity of state bodies aimed at meeting the needs of individuals and legal entities.
The classified list of public services provided by central and local executive bodies constitutes a unified Register of Services. According to the Register of Public Services approved by the order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39/NK, the State Institution "The Office of the Akim of the village of Lesnoye" provides 5 types of public services.
1. General provisions.
1) Information about the service provider.In the village of Lesnoye, public services are provided by the state institution "The Office of the akim of the village of Lesnoye"
2) Information about public services.
Number of public services – 5;
1. Issuance of a decision to change the purpose of the land plot;
2. Provision of a land plot for the construction of an object within the settlement;
3. Acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions);
4. Sale of a land plot to private ownership at a time or in installments;
5. Queuing for a land plot.
The number of public services provided through the State Corporation "Government for Citizens" - 5;
The number of public services provided on a free and (or) paid basis: 4 – free of charge.
The number of public services rendered in paper and (or) electronic form: 5 - electronic/paper.
The number of approved Rules and standards of public services is 1 - standard, 5 – Rules.
3) Information about the most popular public services.
In total, 2 state services were provided in the village in 2021.
The number of public services rendered in a state body (subordinate organization) is 0 services.
The number of public services rendered through PSC - 1 service.
The number of public services provided through the e-Government portal is 0 services.
2. Work with service recipients.
1) Information about the sources and places of access to information on the procedure for the provision of public services.
In order to ensure equal access of the population to public services, a stand with regulatory legal acts and information and reference materials on the provision of public services has been designed in the office of the akim of the village, responsible officials for the quality provision of public services have been identified. Information on the procedure for the provision of public services is posted in the information and legal system of regulatory legal acts of the Republic of Kazakhstan "Adilet". There is a "Self-service Corner" for receiving services independently through the portal "Electronic Government".
Informing the population about the procedure for the provision of public services through the Socio-political newspaper of the Karabalyk district in 2021 was carried out. Publication of an article in the district newspaper "Aina" No. 49 (1014) dated December 9, 2021.
2) Information on public discussions of draft standards of public services.
According to Article 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", public discussions of draft standards of public services are not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, settlements, villages, rural districts.
3) Measures aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
In order to improve the quality of public services and inform service recipients about the procedure for the provision of public services, 1 event was held in 2021, this is a public discussion of the report on activities in the field of public services, daily advisory assistance is provided to the population.
In connection with the sanitary and epidemiological situation, explanatory work among the population is carried out on an ongoing basis through the WhatsApp messenger.
Explanatory work is being carried out among the population about obtaining an electronic digital signature to work on the E-Government portal. For the convenience of the population to obtain an electronic digital signature, two planned PSC departures were organized: in March and in October.
3. Activities to improve the processes of providing public services.
1) Results of optimization and automation of the processes of rendering public services.
In order to optimize and reduce administrative procedures in 2021, work continued on the transfer of public services to an electronic format.
2) Measures aimed at improving the skills of employees in the provision of public services.
In order to improve the professional qualifications of specialists providing public services, classes on legal general education are held, at which topical topics are considered, they take part in staff meetings of the Karabalyk district for the provision of public services. Advanced training courses in the provision of public services for one specialist of the village administration are planned for 2022.
4. Control over the quality of public services.
1) Information about complaints of service recipients regarding the provision of public services.
During the reporting period, there were no complaints from service recipients regarding the provision of public services.
2) The results of internal control over the quality of public services.
The office of the village akim generates a monthly report on internal control over the quality of public services provided, followed by its submission to the office of the akim of the Karabalyk district. In 2021, there are no violations of deadlines in the provision of public services.
3) The results of quality control of the provision of public services conducted by the authorized body for assessment and quality control.
There was no control measure to assess and control the quality of public services provided by the Department of the Agency of the Republic of Kazakhstan for Civil Service Affairs and Anti-Corruption in the Kostanay region.
4) The results of public monitoring of the quality of public services.
Public monitoring of the quality of public services in state service providers in the village of Lesnoye was not carried out
5. Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services.
In 2022, it is planned to carry out work on an ongoing basis to increase the level of satisfaction with the quality of public services provided by the local executive body, to carry out explanatory work with the population through the WhatsApp messenger, to highlight the procedure for the provision of public services in the media, Internet resources, to conduct PR campaigns and events to popularize the "electronic akimat", to educate citizens rural district of Digital literacy.