Annual report on the activities of the State Institution "Department of Housing and Communal Services, Passenger Transport, highways and Housing Inspection of Akimat of Karabalyk district"

  • General provisions.
    1) information about the service provider.
    State institution "Department of Housing and communal services, Passenger Transport, Highways and housing inspection of the akimat of karabalyk district", Karabalyk village,Kosmonavtova STR., 31 Tel: 8-714-41-7-90-25
    The service provider is the state institution" Department of Housing and communal services, Passenger Transport, Highways and housing inspection of the akimat of Karabalyk district".
    In total, the department provided 61 public services in 2021, including:
    1) state service "issuance of a readiness passport to energy-producing and energy – transmitting organizations that have electric networks with an installed electric capacity of 5 MW or less, more than 5 MW or an installed thermal capacity of 100 Gcal/hour or more, as well as 35 KV or less, 110 KV or more on their balance sheet for operation in autumn-winter conditions" -19
    2) state service "registration and queuing of citizens in need of housing from the State Housing Fund or housing rented by a local executive body from a private housing fund, as well as making a decision by local executive bodies to provide housing" -41
    He was shown
    - Through the non-profit Joint Stock Company "State Corporation" Government for citizens " -1.
    - through the e-licensing portal www.elicense.kz (portal) shown-19.
    - in the state body-0.
    2) registration and queuing of Citizens for housing from the State Housing Fund and housing rented by the local executive body from the private housing fund through the e-government web portal www.egov.kz" - 41
    The department is guided in its work:
    - The rules for the provision of the state service" subsidizing the costs of carriers associated with the implementation of socially significant passenger transportation at the expense of budgetary funds " were approved by the order of the Acting Minister of investment and development of the Republic of Kazakhstan dated August 25, 2015 No. 883.
    - The rules for the provision of Public Services" approval of routes and schedules for regular urban (rural), suburban and intra-district road transportation of passengers and baggage " were approved by the order of the Acting Minister of Industry and infrastructure development of the Republic of Kazakhstan dated April 29, 2020 No. 251.
    - The rules for the provision of Public Services" placement of outdoor (visual) advertising objects in the designated strip of public roads of international, national, regional and district significance " are approved by the order of the minister of Industry and infrastructure development of the Republic of Kazakhstan dated June 6, 2019 No. 371.
    - The rules for the provision of public services" obtaining a passport of readiness of energy-producing and energy-transmitting organizations to work in the autumn-winter period " are approved by the order of the Minister of energy of the Republic of Kazakhstan dated February 2, 2015 No. 55.
    - The rules for the provision of public services" assignment of housing assistance " were approved by the order of the minister of Industry and infrastructure development of the Republic of Kazakhstan dated October 16, 2020 No. 539.
    - Rules for the provision of public services" registration and de-registration of hazardous technical devices " and order of the minister of Industry and infrastructure development of the Republic of Kazakhstan dated April 24, 2020 No. 229 on the invalidation of certain orders of the minister of investment and development of the Republic of Kazakhstan and the minister of Industry and infrastructure development of the Republic of Kazakhstan.
    -The rules for the provision of public services" registration and queuing of citizens in need of housing from the state housing fund or housing rented by a local executive body from a private housing fund, as well as the decision of local executive bodies to provide housing " are approved by the order of the minister of Industry and infrastructure development of the Republic of Kazakhstan dated August 13, 2021 № 441.
    - The rules for the provision of public services" privatization of housing from the state housing stock " are approved by the order of the Acting Minister of Industry and infrastructure development of the Republic of Kazakhstan dated August 12, 2021 No. 437.
    - The rules for the provision of public services" issuance of housing certificates " are approved by the order of the minister of Industry and infrastructure development of the Republic of Kazakhstan dated June 20, 2019 No. 417. Registered with the Ministry of Justice of the Republic of Kazakhstan on June 21, 2019 No. 18883.
    3) information about the most popular public services.
    2 most popular public services:
    - "Registration and priority of Citizens for obtaining housing from the state housing fund and housing rented by a local executive body from the private housing fund and privatization of housing from the state housing fund"
    - "Issuance of a passport of readiness for operation in autumn-winter conditions to energy-producing and energy-transmitting organizations with an installed electric capacity of 5 MW and below, more than 5 MW or an installed thermal capacity of 100 Gcal/H and above, as well as electric networks with a voltage of 35 KV and below, 110 kV and above on their balance sheet"
    2.work with service recipients.
    1) to inform service recipients about the procedure for providing public services, the department is equipped with a stand "Public Services", which contains normative legal acts regulating the provision of Public Services
    Also, in order to inform service recipients about the procedure for providing public services, standards and regulations for the provision of public services are posted on the official internet resource of the akimat of Karabalyk district in the section "housing and communal services".
    2) information on public discussion of draft standards of public services.
    "In accordance with Article 11 of the law of the Republic of Kazakhstan dated April 15, 2013 ""on public services"", conducting public discussions on draft standards of public services is not within the competence of local executive bodies of Regions, Cities of Republican significance, the capital, districts, cities of regional significance, akims of districts, cities of district significance, settlements, villages, rural districts."
    3) measures aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
    Activities aimed at ensuring transparency in the process of rendering public services: the service provider, the list of services provided with an indication of the place of rendering public services and receiving consultations on the services provided, full name. the names of organizations that accept applications and issue the results of the provision of public services are posted on the official internet resource of the akimat of Karabalyk district, on the information stand of the department, the department is equipped with a self-service corner, a computer for connecting citizens to the portal "e-government" to receive public services is installed, specialists provide training and assistance to citizens in obtaining public services. the department responsible for providing services according to the relevant profile, the building, and the location of the department are generally adapted to the needs of people with disabilities (there is a parking lot, ramp, call button, traffic signs, etc.).
    3.activities to improve the processes of rendering public services.
    1) results of optimization and automation of public service delivery processes.
    2) measures aimed at improving the skills of employees in the field of public services.
    3) regulatory improvement of public service delivery processes.
    In 2021, there was no regulatory improvement in the processes of providing public services.
    4.control over the quality of public services rendered.
    1) information on complaints of service recipients regarding the provision of Public Services (appendix).
    In 2021, no complaints were received from service recipients regarding the provision of Public Services.
    2) results of internal control over the quality of public services rendered.
    Results of internal control over the quality of public services rendered: a total of 61 services were rendered,including 1 through the State Corporation, 19 in electronic form, the service "issuing a certificate for determining the address of real estate objects in the territory of the Republic of Kazakhstan" - through the e-government web portal www.egov.kz / 41st
    The deadline for rendering public services is not violated.
    3) results of quality control of the provision of Public Services conducted by the authorized body for evaluating and controlling the quality of public services rendered.
    Inspections of the authorized body for evaluating and controlling the quality of public services rendered in 2021:
    In 2021, the Department of internal control and monitoring of the quality of public services rendered, information technologies of the Karabalyk district akimat did not conduct an audit of compliance with the provision of Public Services.
    4) results of public monitoring of the quality of public services rendered.
    Public monitoring of the quality of public services in 2021 was not carried out.
    5.prospects for further efficiency and improving service recipients ' satisfaction with the quality of public services rendered.
    In order to increase the level of satisfaction of service recipients with the quality of public services rendered, the department conducts targeted work. In 2021, the Department approved an action plan to improve the availability and quality of Public Services, which provides for the following:
    - Prevention of violations of the terms of rendering public services;
    - timely informing the population about the procedure for providing public services through stands, mass media and official internet resources, conducting seminars with specialists of the State Corporation, akims and specialists of the village, rural district and Karabalyk settlement, heads of state institutions;
Дата публикации
01 апреля 2022