General Provisions.
1) Information about the service provider.
SE "Department of Physical Culture and Sports of Akimat of Karabalyk District", Karabalyk village, Pavlova st., 11A, tel: 8-714-41-3-31-05.
2) Information about public services.
According to the Register of Public Services in 2020, the department provided 114 public services. Including:
- assignment of a judge's category - 20 services. All services are provided free of charge, there are no paid services.
- assignment of the III youth category - 34 services
- assignment of the II youth category - 13 services
- assignment of the I youth category - 36 services
- assignment of the III sports category -
- assignment of the II sports category - 2 services
- assignment of the category "Sports coach of the highest qualification level of the 2nd category" - 7 services
- assignment of the category "Sports coach of average qualification level of the 2nd category" - 2 services
All services are provided through the Department of the Karabalyk region for services to the population - a branch of the NJSC State Corporation "Government for Citizens" in the Kostanay region
Working with service recipients.
1) Information about sources and places of access to information on the procedure for the provision of public services.
Sources of information on the procedure for the provision of public services are information stands in the department of physical culture and sports.
2) Information about public discussions of draft public service standards.
Information on public discussions of draft public service standards in 2018: proposals, remarks and comments to the Order of the Chairman of the Agency for Sports and Physical Culture of the Republic of Kazakhstan dated July 29, 2014 No. 300, no.
3. Activities to improve the processes of providing public services.
1) Results of optimization and automation of public service delivery processes.
The Department has an integrated information system "PSC".
2) Activities aimed at improving the qualifications of employees in the provision of public services.
In 2020, employees of the department did not take advanced training courses in the provision of public services.
3) Regulatory and legal improvement of the processes of rendering public services.
There was no regulatory improvement in the provision of public services in 2020.
Control over the quality of the provision of public services.
1) Information about complaints of service recipients regarding the provision of public services (appendix).
There were no complaints from service recipients regarding the provision of public services in 2020.
2) Results of internal control over the quality of public services.
Results of internal control over the quality of the provision of public services: in total, 114 services were rendered. The terms of provision of public services were not violated. On March 19, 2020, in accordance with the order on the appointment of a control measure dated March 09, 2021 No. 9 of the State Institution "Akim's Office of the Karabalyk District", a control measure was held to comply with the legislation of the Republic of Kazakhstan in the provision of public services for the period from January 1, 2020 to March 1, 2021 , which resulted in a number of recommendations.
3) Results of control over the quality of the provision of public services, carried out by the authorized body for the assessment and control over the quality of the provision of public services.
In 2020, there were no inspections by the authorized body for the assessment and control over the quality of the provision of public services.
4) Results of public monitoring of the quality of the provision of public services.
Public monitoring of the quality of the provision of public services in 2020 was not carried out.
5. Prospects for further efficiency and increased satisfaction of service recipients with the quality of public services.
In order to increase the level of satisfaction of service recipients with the quality of the provision of public services, the department conducts purposeful work. So, in 2020, the department approved an action plan to improve the availability and quality of public services, which provides for
- prevention of violations of the terms for the provision of public services;
- timely informing the population about the procedure for the provision of public services through stands, media and official Internet resources;
- advanced training of employees in the provision of public services.
Following the discussion of the report, DECIDED:
Information of the chief specialist Zhumagazy Zh.M. take into account.
Chief specialist Zhumagazy Zh.M .:
- to ensure control over compliance with the standards and regulations of public services, as well as other requirements for the procedure for the provision of services;
- to ensure the provision of complete, reliable and timely reporting information within the framework of internal control over the quality of the provision of public services.
I reserve control over the execution of the protocol.
Head of department