1) Information about the service provider .
State Institution " Akim 's Office of the Station Rural District ", p. Station , st . M ira , tel: 8-714-41- 04/23/81 .
2) Information about public services.
According to the Register of Public Services, the number of public services provided by the akim's apparatus of the rural district is 1 1 ;
The number of public services provided through the State Corporation "Government for Citizens" - 8 ;
The number of public services provided on a free and (or) paid basis - 1 0 - free, 1 - paid;
The number of public services provided in paper and (or) electronic form - 6 - electronic / paper, 5 - paper .
The number of public services provided in 201 9 in the state body itself is 4 , in 201 8 - 9 services. The number of public services rendered through the State Corporation was 33 , in 201 8 - 75 services .
3) Information about the most popular government services.
The most in demand s in 201 9 he was , and 4 of the State 's services and : "Providing free bringing up to the general educational institutions and back home to children living in remote areas" - 22, "Issuance of the decision on the purpose of land change " - 10 Service and , " Acquisition of rights to land plots that are in state ownership , which does not require tenders (tenders, auctions) " - 4 "Provision of a land plot for the construction of an object within a settlement" - 1 ;
1) Information about sources and places of access to information on the procedure for the provision of public services.
A stand with normative legal acts and information and reference materials on the provision of state services was arranged in the akim's office of the Station Rural District ;
In the Karabalyk region, there is a Department of the Karabalyk Department "Population Service Center" - a branch of the Non-profit Joint Stock Company "State Corporation" Government for Citizens "in the Kostanay region, where there is a self-service sector" Connection Point ", in which each client can receive an electronic service independently, or from with the help of an employee - a consultant.
2) Information on public discussions of draft public service standards.
According to Art. 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services", holding public discussions of draft standards of public services is not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance , settlements, villages, rural districts.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
The measures taken to ensure the transparency of the process of rendering public services: in the building of the akimat, at the information stand, there is a list of services provided with the name and surname. a responsible official , a self-service headroom is equipped , a computer connected to the e-government portal is installed for citizens to receive public services, training and assistance to citizens in obtaining public services is provided by a specialist of the akim's office of the Station Rural District , responsible for providing services.
1) Results of optimization and automation of public service delivery processes.
Optimization and a vtomatizatsiya processes for public services in 201 9 , the wire does not odilas .
2) Activities aimed at improving the qualifications of employees in the provision of public services.
In 201 9 , one specialist from the rural district took advanced training courses in the provision of public services .
3) Regulatory and legal improvement of the processes of rendering public services.
Regulatory and legal of Perfection I processes for public services in 201 9 , there were not .
1) Information about complaints of service recipients regarding the provision of public services (appendix).
Uslugopoluchateley complaints concerning the provision of gosu donative services in 201 9 year have been reported.
2) Results of internal control over the quality of public services.
The results of internal control over the quality of the provision of public services: a total of 37 services were rendered , including through the State Corporation - 33 , the apparatus of the akim of the rural district - 4 . The deadlines for the provision of public services were not violated.
3) Results of control over the quality of the provision of public services, carried out by the authorized body for the assessment and control over the quality of the provision of public services.
In 201 9 year I spent a camping audits and the competent authority to assess and monitor the quality of public services .
4) Results of public monitoring of the quality of the provision of public services.
Public monitoring of the quality of public services in 201 9 was not performed.
In order to increase the level of satisfaction of service recipients with the quality of the provision of public services, the apparatus of the akim of the village is carrying out purposeful work. So , in 201 9 year in the apparatus of akim on improving the availability and quality of public services , which provides :
- prevention of violations of the terms for the provision of public services;
- timely informing the population about the procedure for the provision of public services through stands, media and official Internet resources ;
- Carrying out events to popularize and inform service recipients about the possibilities of obtaining public services through the State Corporation , the portal of "electronic government" ;
- advanced training of employees in the provision of public services.
A kim of the Station rural district B. Zhakaev
Appendix to the standard form
reports on the activities of central government bodies,
local executive bodies of regions, cities of republican
values, capital, districts, cities of regional significance,
akims of districts in the city, cities of district significance, settlements,
villages, rural districts on the provision of public services
The form
Information
on complaints from service recipients regarding the provision of public services
|
Information about the applicant |
The essence of the complaint |
Body (organization) that considered the complaint and (or) made a decision |
Date of consideration |
No. of document following the consideration of the complaint |
Decision |
Information about the revision of the adopted decision |
|
one |
2 |
3 |
four |
five |
6 |
7 |
|
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|
- |
- |
- |
- |
- |
- |