1) Information about the service provider.
The state institution "Apparatus of akim of the Smirnovsky rural district" carries out its activities in accordance with the Constitution and laws of the Republic of Kazakhstan, acts of the President and the Government of the Republic of Kazakhstan, other regulatory legal acts, as well as the Regulation .
According to the Law of the Republic of Kazakhstan "On Administrative Procedures", a public service is the activity of state bodies aimed at meeting the needs of individuals and legal entities.
Registry state nnyh services, which included 8 services , provided by the central and IU stnymi executive bodies have con firmed by the order of the Acting Minister for Digital Development, Innovation and aerospace industry of the Republic of Kazakhstan from January 31, 2020 № 39 / NҚ .
2) Information about public services.
Akim Smirnovsky rural district in 20 20 year has provided the following types of public services:
Public services are provided to service recipients free of charge, until October 2020 they were provided in paper form, since October 2020 in electronic form.
Rules and standards have been approved for all services provided by the State Institution “Akim's Office of the Smirnovsky Rural District” .
3) Information about the most popular government services.
2 . "Change in the designated purpose of the land plot" - 6 (0 , 14 %), (201 9 - 0 (0 %) ;
During the year, independently obtained at the corner of self-service district residents services such as: "Issuance of certificate, confirming her affiliation of the applicant (family) to the recipients and e esting social assistance", " Issuance of the definition of real estate addresses in the Republic of Kazakhstan » , " Issuance of registration as unemployed " , " Issuance of absence (presence) of an individual property " , " Information on existence or absence of a conviction " et al.
1) Information about sources and places of access to information on the procedure for the provision of public services.
Information on the procedure for the provision of public services is posted in the information and legal system of regulatory legal acts of the Republic of Kazakhstan "Adilet ", on the Internet resource of the Karabalyk region, a poster in the building of the akim's office of the rural district , which contains information for visitors about the possibilities of obtaining public services through Service Centers population, portal "Electronic Government" , in the media - the regional newspaper "Aina" . There is a "Self-service Corner", for obtaining services independently through the portal of the "Electronic Government" , an information table displaying a list of public services, basic concepts, general provisions, descriptions and procedure for the provision of public services, located in an accessible place for public viewing on the state and Russian languages.
2) Information about public discussion of state standards project 's services.
According to Art. 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services", holding public discussions of draft standards of public services is not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance , settlements, villages, rural districts.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
On the part of the akim's apparatus of the Karabalyk region , coordination and general methodological guidance , monthly monitoring and control , as well as interaction with higher authorities on the provision of public services were provided .
In connection with the sanitary and epidemiological situation explanatory th works and among the population n a permanent basis is carried out by a month c endzhera WhatsApp , as well as on the pages of akim on social networks, optimization and automation of public service delivery processes with regard to the possibility of obtaining public services through the Centers for population services , e- Government portal and eGov mobile application .
Control over the quality of the provision of public services, assessment and public monitoring of the quality of the provision of public services is based on the principles:
1) legality;
2) objectivity;
3) impartiality;
4) reliability;
To increase the level of satisfaction of the population with the quality of the provision of public services, public services on land were transferred to an electronic format, about which the residents of the rural district were informed. Public services in electronic format make it easier for citizens to receive them.
Explanatory work is underway among the population on how to obtain an EDS for work on a transducer.
For the convenience of the population, one unscheduled PSC visit was organized .
In order to further improve the level of quality of the provision of public services by the akimat of the rural district and create favorable conditions for service recipients , we believe it expedient:
- carry out work to prevent the facts of violation of the terms of the provision of public services ;
One of the criteria for assessing efficiency is the timely and high-quality provision of services, an increase in the level of satisfaction of citizens.
In 20 20 , at the meetings under the Akim Rural District, in the legal education at meetings with the population , as well as in the course of carrying out explanatory work by messenger WhatsApp the following issues:
" Informing service recipients about the procedure for the provision of public services ";
"Ensuring accessibility, increasing control and quality of the provision of public services";
"On the rendered public services through the State Corporation and the PEP" ;
"Report on the rendered public services" quarterly;
"On the activities of a state institution in the provision of public services" ;
" On the work on the provision of state services to the population of the district";
"On the work of specialists of the Akim's Office of the Beloglinsky rural district for the provision of public services";
“On connecting to the eGov mobile application ” ;
"Clarifications on state services in the field of land relations . "
1) Results of optimization and automation of public service delivery processes.
Optimization and automation of the process of providing state udarstvennyh services in 20 20 was not conducted year.
2) Activities aimed at improving the qualifications of employees in the provision of public services.
In the 20 20 year one person passed training courses in the field of public services.
3) Regulatory and legal improvement of the processes of rendering public services.
Regulatory process improvement It turned Niya public services 20 20 did not have the year.
1) Information about complaints from service recipients regarding the provision of public services.
The akim's office of the rural district did not receive complaints from individuals and legal entities regarding the provision of public services .
2) Results of internal control over the quality of public services.
In the apparatus of the akim of the rural district , a report on internal control over the quality of public services provided is monthly formed , followed by its submission to the apparatus of the akim of the Karabalyk region . During the reporting period 20 20 the year of violations of the terms in the provision of public services does not.
3) Results of control over the quality of the provision of public services, carried out by the authorized body for assessment and control over the quality of provision of public services.
In accordance with the order on the appointment and con control one event on October 15, 2020 number 45 SI "Machinery of akim of Karabalyk region" held control measure to comply with the legislation of Kazakhstan in the sphere of state ennyh services for 20 20 year , the results of which imposed a four recommendation and , recommendation and adopted s note.
4) Results of public monitoring of the quality of public services.
Public monitoring of the quality of the provision of public services in 20-20 was not carried out.
In order to increase the level of satisfaction of service recipients with the quality of the provision of public services, purposeful work is being carried out.
- prevention of violations of the terms for the provision of public services;
- timely informing the population about the procedure for the provision of public services through stands, WhatsApp messenger , mass media and official Internet resources, holding seminars with specialists ;
- Carrying out events to popularize and inform service recipients about the possibilities of obtaining public services through the State Corporation, the portal of "electronic government" .