The state institution " Akim's office of the village of Lesnoye " carries out its activities in accordance with the Constitution and laws of the Republic of Kazakhstan, acts of the President and the Government of the Republic of Kazakhstan, other regulatory legal acts, as well as the Regulation.
According to the Law of the Republic of Kazakhstan "On Administrative Procedures", a public service is the activity of state bodies aimed at meeting the needs of individuals and legal entities.
The classified list of public services provided by central and local executive bodies is a unified Register of services. According to the register of public services, approved by the Order of the Acting Minister for Digital Development, Innovation and aerospace industry of the Republic of Kazakhstan dated January 31, 2020 № 39 / NҚ , SI "Apparatus of akim of the village forestry " provides 12 kind s of public services.
1) Information about the service provider . In the village of Lesnoye, state services are provided by the state institution "Apparatus of akim of the village of Lesnoye "
2) Information about public services.
Units ETS public services - 12 ;
The number of public services provided through the State Corporation "Government for Citizens" - 8 ;
The number of public services rendered on a free and (or) paid basis: 12 - free of charge.
The number of public services provided in the paper first and (or) electronic form: 12 - electric onnaya / paper.
The number of approved Rules and standards of public services - 1 - standard, 15 - Rules.
3) Information about the most popular government services.
In total, in 2020, 3 public services were rendered in the village .
The number of public services provided in a state body (subordinate organization ) - 2 services .
The number of public services rendered through PSCs is 1 service.
The number of public services provided through the "Electronic government" portal - 0 services .
1) Information about sources and places of access to information on the procedure for the provision of public services.
In order to ensure equal access of the population to public services, a stand with normative legal acts and information and reference materials for the provision of public services has been arranged in the village akim's apparatus , responsible officials have been identified for the high-quality provision of public services. Information on the procedure for the provision of public services is posted in the information and legal system of regulatory legal acts of the Republic of Kazakhstan "adilet". There is a “Self-Service Corner” for receiving services independently through the “Electronic Government” portal.
Informing the population about the procedure for the provision of public services through the Social and Political Newspaper of the Karabalyk region in 2020 was carried out. Publication of an article in the regional newspaper " Aina " No. 19 ( 1013 ) dated May 14 , 20 20 .
2) Information on public discussions of draft state service standards .
According to Art. 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services", holding public discussions of draft standards of public services is not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance , settlements, villages, rural districts.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
To improve the quality of the provision of public services and the awareness of service recipients about the procedure for the provision of public services, 1 event was held in 2020, this is a public discussion of the report on activities in the field of public services, daily advice is provided to the population.
In connection with the sanitary and epidemiological situation explanatory work among the population on a regular basis it is conducted through the month c endzhera WhatsApp .
Explanatory work is being carried out among the population about obtaining an electronic digital signature for work on the "Electronic Government" portal. For the convenience of the population of obtaining an electronic digital signature , two planned visits of the PSC were organized : in March and in October .
1) Results of optimization and automation of public service delivery processes.
In order to optimize and reduce administrative procedures, work continued in 2020 to transfer public services to electronic format.
2) Activities aimed at improving the qualifications of employees in the provision of public services.
In order to improve the professional qualifications of specialists providing public services, classes on legal universal education are held, on which topical topics are considered, they take part in apparatus meetings of the Karabalyk region for the provision of public services. For 2021, advanced training courses are planned in the provision of public services for one specialist of the village apparatus .
1) Information about complaints from service recipients regarding the provision of public services.
During the reporting period, there were no complaints from service recipients regarding the provision of public services.
2) Results of internal control over the quality of public services.
The village akim's office prepares a monthly report on internal control over the quality of public services provided, followed by its submission to the Akim's office of the Karabalyk region. For 2020, there are no violations of the terms in the provision of public services.
3) Results of control over the quality of the provision of public services, carried out by the authorized body for assessment and quality control.
Control measures for the assessment and control over the quality of the provision of public services by the Department of the Agency of the Republic of Kazakhstan for Civil Service Affairs and Anti-Corruption in the Kostanay region were not carried out.
4) Results of public monitoring of the quality of the provision of public services.
Public monitoring of the quality of public service delivery in government - Uslu godatelyah in the village of Forest was not carried out
In 2021, it is planned to carry out work on an ongoing basis to increase the level of satisfaction with the quality of the provision of public services provided by the local executive body, conduct explanatory work with the population through the WhatsApp messenger , highlight the procedure for the provision of public services in the media, Internet resources , conduct PR actions and events to popularize the "electronic akimat " , to train citizens of the rural district of digital literacy.