1) Information about the service provider .
State institution " Akim apparatus of the village of Karabalyk ", Karabalyk village , st . By osmonavtov , 16, tel: 8-714-41- 3 - 31 - 51 .
2) Information about public services.
According to the Register of Public Services, the number of public services provided by the Akim's apparatus of the Karabalyk settlement is 3
Rules and standards have been approved for all services provided in the State Institution " Akim 's Office of Karabalyk Village".
The number of public services provided through the web portal "electronic government" www.egov.kz - 3 ;
The number of public services provided on a free and (or) paid basis - 2 - free, 1 - paid ;
The number of public services provided in paper and (or) electronic form - 3 - electronic .
The number of state services rendered 20 20 of the year the government body - 4 1 , 201 9 year - 81 Service and . The number of public services rendered through the State Committee rporatsiyu - 27 , 201 9 year - 43 Service and . Mr. osudarstvenny e services and through the portal of "electronic government" did not turn out.
3) Information about the most popular government services.
The most in demand and in 20 of 20 , was a 1 STATE nd services as :
" The acquisition of rights to land plots, which are state-owned, does not require competitive bidding (auctions) " - 41 Service and or 66 % of an appropriate amount of services rendered .
1) Information about sources and places of access to information on the procedure for the provision of public services.
In the apparatus of the akim of the Karabalyk settlement, a stand with normative legal acts and information and reference materials on the provision of state services was arranged;
In the Karabalyk region, there is a Department of the Karabalyk Department "Population Service Center" - a branch of the Non-Commercial Joint Stock Company "State Corporation" Government for Citizens "in the Kostanay region, where there is a self-service sector" Connection Point ", in which each client can receive an electronic service independently, or from with the help of an employee - a consultant.
2) Information on public discussions of draft public service standards.
According to Art. 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services", holding public discussions of draft standards of public services is not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance , settlements, villages, rural districts.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
On the part of the Akim's office of the Karabalyk region, coordination and general methodological guidance, monthly monitoring and control, as well as interaction with higher authorities on the provision of public services were provided.
The measures taken to ensure transparency in public service delivery process: the building of akimat on the information m stand placed a list of services provided stating the name a responsible official , a self-service headroom is equipped , a computer connected to the e-government portal is installed for citizens to receive public services, training and assistance to citizens in obtaining public services is provided by a specialist of the Karabalyk village akim apparatus , responsible for the provision of services.
1) Results of optimization and automation of public service delivery processes.
Optimization and a vtomatizatsiya public service delivery processes 20 20 was not conducted year.
2) Activities aimed at improving the qualifications of employees in the provision of public services.
In the 20 20 year trained on the course s training in the provision of public services chief specialist Zaitsev, IL
3) Regulatory and legal improvement of the processes of rendering public services.
Regulatory and legal of Perfection I processes for public services 20 20 did not have the year .
1) Information about complaints of service recipients regarding the provision of public services (appendix).
Uslugopoluchateley complaints concerning the provision of gosu donative services in 20 20 have been reported year.
2) Results of internal control over the quality of public services.
The results of internal control over the quality of the provision of public services: a total of 68 services were rendered , including through the State Corporation - 27 , by the administration of the village akim - 41 . The deadlines for the provision of public services were not violated.
By ontroln s event I have to comply with the legislation of the Republic of Kazakhstan in the sphere of provision of public services in 2020 were not carried out .
3) Results of control over the quality of the provision of state
3) Results of control over the quality of the provision of public services, carried out by the authorized body for the assessment and control over the quality of the provision of public services.
In the 20 20 year audits and the competent authority to assess and monitor the quality of public services have not been conducted.
4) Results of public monitoring of the quality of public services.
Public monitoring of the quality of the provision of public services in 20-20 was not carried out.
In order to increase the level of satisfaction of service recipients with the quality of the provision of public services , the administration of the village akim is carrying out purposeful work. So , in 20 20 year in the apparatus of akim of the village on improving the availability and quality of public services , which provides :
- prevention of violations of the terms for the provision of public services;
- timely informing the population about the procedure for the provision of public services through stands, media and official Internet resources ;
- Carrying out events to popularize and inform service recipients about the possibilities of obtaining public services through the State Corporation , the portal of "electronic government" ;
- advanced training of employees in the provision of public services.
Appendix to the standard form
reports on the activities of central government bodies,
local executive bodies of regions, cities of republican
values, capital, districts, cities of regional significance,
akims of districts in the city, cities of district significance, settlements,
villages, rural districts on the provision of public services
The form
Information
on complaints from service recipients regarding the provision of public services
|
Information about the applicant |
The essence of the complaint |
Body (organization) that considered the complaint and (or) made a decision |
Date of consideration |
No. of document following the consideration of the complaint |
Decision |
Information about the revision of the adopted decision |
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one |
2 |
3 |
four |
five |
6 |
7 |
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- |
- |
- |
- |
- |
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