Reception of citizens by the head of the Department and his deputies is carried out in accordance with the established schedule. Admission schedule posted on the website of the Department of health akimat of Kostanay region, as well as at the information booth entrance group building USAKO.
According to the results of four months of 2020, 7 individuals visited the personal reception of the head and his deputies, while representatives of legal entities did not apply. For the same period of 2019: 10 individuals, representatives of legal entities did not apply.
The reasons for the appeals of individuals were health issues: obtaining medicines, establishing a disability group, ethics and deontology, representatives of legal entities touched on issues of public procurement, referrals to study, issuance of temporary disability sheets. In connection with the KPI, many requests were received regarding the movement and crossing of roadblocks, provision of disinfectants and masks. Appeals of individuals and legal entities are considered in accordance with the Law of the Republic of Kazakhstan "on the procedure for consideration of appeals of individuals and legal entities".
For 4 months of 2020, UZAKO received 284 requests: from individuals-166 and legal entities-118 requests. For the same period of 2019: 211 requests: 140 from individuals and 71 from legal entities.
In 2020, 48 complaints from legal entities (2) and individuals (46) were considered, 11 complaints were satisfied, and 37 complaints were rejected.
During the same period of 2019, 25 complaints were received from individuals, no complaints were received from legal entities, 7 complaints were satisfied, and 18 complaints were rejected.
In 4 months of 2019, 2 appeals were considered for exceeding the deadline, and 2 were subject to disciplinary action. In 2020, the deadline for consideration of appeals was not exceeded.
The Department has its own website, which contains information about officials, their functional responsibilities, contact phone numbers, email addresses and schedule of reception of individuals and legal entities by officials in two languages, as well as contact numbers of chief doctors, information about gobmp, OSMS and information about interactive communication of authorities with the population (live broadcasts, selectors, media appearances, results of interaction with the NDP "Nur-Otan"), the legislative framework, basic health indicators, the blog of the head of the Department " question-answer», where answers to questions are posted within three days. There is also a helpline in all state health organizations and Departments.
For public services, information is available in an accessible place of the health Department of the akimat of Kostanay region, as well as on stands in all health organizations.
By order of the Department, a patient support service (Call center) was created. The purpose of the Call center is to provide reliable and up-to-date information about the procedure for providing medical services to the population.
The Ministry of health established a Regional Department medical information analytical center, which has a population Advisory information about the availability of medicines, which fully facilitates the work with the population on issues of provision of medicines.