Reception of citizens by the head of the Department and his deputies is carried out in accordance with the established schedule. Admission schedule posted on the website of the Department of health akimat of Kostanay region, as well as at the information booth entrance group building USAKO.
In total, at the end of 2019, 40 individuals visited the personal reception of the head and his deputies, while representatives of legal entities did not apply. For the same period of 2018: 17 individuals, representatives of legal entities did not apply.
The reasons for the appeals of individuals were health issues: obtaining medicines, establishing a disability group, ethics and deontology, representatives of legal entities addressed issues of public procurement, referrals to study and providing information on health development. Appeals of individuals and legal entities are considered in accordance with the Law of the Republic of Kazakhstan "on the procedure for consideration of appeals of individuals and legal entities".
In 2019, UZAKO received 736 requests: from individuals-428 and legal entities-268 requests. For the same period of 2018 : 623 requests: 376 from individuals and 247 from legal entities.
In 2019, 108 complaints from legal entities (4) and individuals (98) were considered, 21 complaints were satisfied, and 81 complaints were rejected.
During the same period of 2018, 108 complaints were received from legal entities (13) and individuals (95), 25 complaints were satisfied, and 78 complaints were rejected.
With the exceeding of the terms of consideration of appeals in 2019, 3 appeals were considered, 2 were issued a disciplinary penalty. In 2018, the deadline for consideration of appeals was not exceeded.
The Department has its own website, which contains information about officials, their functional responsibilities, contact phone numbers, email addresses and schedule of reception of individuals and legal entities by officials in two languages, as well as contact numbers of chief doctors, information about gobmp, OSMS and information about interactive communication of authorities with the population (live broadcasts, selectors, media appearances, results of interaction with the NDP "Nur-Otan"), the legislative framework, the main health indicators,
there is a blog of the head of The Department "question-answer", where answers to questions are posted within three days. There is also a helpline in all state health organizations and Departments.
For public services, information is available in an accessible place of the health Department of the akimat of Kostanay region, as well as on stands in all health organizations.
By order of the Department, a patient support service (Call center) was created. The purpose of the Call center is to provide reliable and up-to-date information about the procedure for providing medical services to the population.
The Ministry of health of the Republic of Kazakhstan has created a Regional Department of the drug information analytical center, which provides advice and information to the population about the availability of medicines, which fully facilitates work with the population on the provision of medicines.