Draft resolution of the Akimat of the Beimbet Mailina district " On amending the resolution of the Akimat of the Beimbet Mailina district dated October 12, 2021 No. 252 "On approval of the Rules for the provision of public services in the Beimbet Mailina district"

District Akim

Beimbeta Maylina

K. Murzhakupov

No.

List of information that must be reflected in the explanatory note

Note

1.

Name of the government agency that developed the document

State Institution "Department of Housing and Public Utilities, Passenger Transport and Highways of the Beimbet Mailin District"

2.

Grounds for the adoption of the draft regulatory legal act with reference to the relevant legal acts, provisions of international treaties ratified by the Republic of Kazakhstan, decisions of international organizations of which the Republic of Kazakhstan is a party, protocol and other instructions of the President, the Leadership of the Presidential Administration, the Government and the Government Office and/or other justifications for the need for its adoption

In accordance with the order of the Minister of Industry and Construction of the Republic of Kazakhstan dated August 29, 2025 No. 336 "On Amendments and Supplements to the order of the Acting Minister of Industry and Infrastructure Development of the Republic of Kazakhstan dated April 29, 2020 No. 249 "On Approval of the List of Public Utilities and the Model Rules for the Provision of Public Utilities"

3.

The need for financial expenditures under the draft regulatory legal act and its financial security, including the source of funding, and, if necessary, the decision of the Republican Budget Commission (relevant calculations, a reference to the source of funding, and a copy of the decision of the Republican Budget Commission must be attached to the explanatory note).

The adoption of the act will not entail financial costs associated with its implementation.

4.

The expected socio-economic, legal and (or) other consequences in the event of the adoption of the draft regulatory legal act, as well as the impact of the provisions of the draft regulatory legal act on ensuring national security.

The adoption of the project does not entail negative socio-economic consequences and does not affect national security.

5.

Specific goals and deadlines for expected results

The goal is to bring it into compliance with the legislation of the Republic of Kazakhstan.

Term - will be put into effect upon expiration of ten calendar days after the day of its first official publication .

6.

The need to bring legislation into line with the proposed draft regulatory legal act in the event of its adoption (indicate whether it is necessary to adopt other legal acts or make amendments and/or additions to existing acts) or the absence of such a need.

No

7.

Compliance of the draft regulatory legal act with international treaties ratified by the Republic of Kazakhstan and decisions of international organizations of which the Republic of Kazakhstan is a party

No

8.

Results of calculations confirming the reduction and (or) increase in costs of private business entities in connection with the entry into force of the draft regulatory legal act.

No

Application

to the Model Rules provision of
public utilities district Beimbeta Maylina

Subscriber's derbes shots/Subscriber's personal account

Subscriber's name, name, patronymic (if any) of the subscriber

Subscriber address/Subscriber Meken-zhayy

Adam sany/Number of people

Жалпы аудан/Total area

Period of provision of services/kyzmet korset kezeni

Bakylaushy/Controller

Zhetkіzushіn baylanys number/Supplier contact number

Kyzmetterdin ataluy/

Name of services

Ay basyndagi balance/Balance at the beginning of the month

Төлем/

Payment

Aldyngy korsetkish/

Previous testimony

Agymdyk korsetkish/

Current readings

Sany/

quantity

Құны/

price

Accrued for ______ year / 2023 years ____ our esepteldi

Өсімақы/пеня

Kayta esepteu/Recalculation

Tolenetin somma/Payable

Zhylumen Zhabdyktau/Heat supply

Electricity supply/

electmen zhabdyktau

Ыстық су жүйесі/

Hot water supply

Water supply/

Сумен жабдықтау

Су бұру/Водоотведение

Gazben zhabdyktau/

gas supply

Liftilerge kyzmet corset

/Elevator maintenance

Turmystyk katty kaldyktardy zhinau zhane әketu (қokыс әketu)/Collection and removal of solid household waste (garbage disposal)

Барлығы/Итога

Application

to the resolution district akimat

dated "___" __________ 2026 No. ___

Application

to the resolution district akimat dated October 12, 2021

No. 252

No.

Structural element

Previous edition

New edition

Justification

1

Appendix to the said resolution

Rules for the provision of public services in the Beimbet Maylin area

1. General Provisions

1. These rules for the provision of public utilities in the Beimbet Mailin district (hereinafter referred to as the Rules) have been developed in accordance with subparagraph 16) of paragraph 2 of Article 10-3 of the Law of the Republic of Kazakhstan "On Housing Relations", as well as the Model Rules for the Provision of Public Utilities, approved by order, and establish the procedure for the provision and payment of public utilities.

2. The following basic concepts are used in these Rules:

1) heat supply – activities related to the production, transmission, distribution and sale of thermal energy and (or) heat carrier to consumers;

2) electricity supply – activities related to the production, transmission and sale of electrical energy to consumers;

3) water supply – a set of measures that ensure the collection, storage, preparation, delivery and distribution of water through water supply systems to water consumers;

4) water disposal – a set of measures that ensure the collection, transportation, purification and discharge of wastewater through water disposal systems into water bodies and (or) onto the terrain;

5) gas supply – activities in the field of production, transportation (shipment), storage and sale of commercial, liquefied petroleum and (or) liquefied natural gas;

6) elevator maintenance – a service for servicing to maintain the operability and safety of an elevator during its operation in accordance with the regulatory and technical documentation (rules, standards, instructions of the manufacturer), national standards and current legislation of the Republic of Kazakhstan;

7) elevator - a stationary lifting mechanism of intermittent action, designed for lifting and lowering people and (or) goods in a cabin moving along rigid rectilinear guides, the angle of inclination of which to the vertical is no more than 15;

8) municipal solid waste – municipal waste in solid form;

9) municipal waste – consumption waste generated in populated areas, including as a result of human activity, as well as production waste similar to them in composition and nature of formation;

10) public utilities – services provided to the consumer, including water supply, sewerage, gas supply, electricity supply, heat supply, collection, removal, disposal, processing and burial of solid household waste, elevator maintenance, to ensure safe and comfortable living conditions (stay);

11) supplier – a legal entity or an individual, regardless of the form of ownership, providing utilities to consumers in accordance with the concluded agreement;

12) consumer – an individual or legal entity using or intending to use public utilities;

13) a condominium object is a single property complex consisting of apartments, non-residential premises that are in individual (separate) ownership, and common property that cannot be in individual (separate) ownership and belongs to the owners of apartments, non-residential premises on the basis of common shared ownership, including a single indivisible land plot under an apartment building and (or) an adjacent land plot;

14) common property of a condominium facility - parts of a condominium facility (facades, entrances, vestibules, halls, corridors, stairways and landings, elevators, roofs, attics, technical floors, basements, common building engineering systems and equipment, subscriber mailboxes, a land plot under an apartment building and (or) an adjacent land plot, improvement elements and other common property), except for apartments, non-residential premises that are in individual (separate) ownership;

15) common-house engineering systems - systems of cold and hot water supply, water disposal, heat supply, gas supply, electricity supply, smoke removal, fire alarm, internal fire-fighting water supply, freight and passenger elevators (lifts), garbage disposal, air conditioning, ventilation, temperature control and vacuuming, located in a multi-apartment residential building outside or inside an apartment, non-residential premises and serving two (two) or more apartments, non-residential premises;

16) the object of informatization in the sphere of housing relations and housing and communal services - electronic information resources, information systems in the sphere of housing relations and housing and communal services;

17) subject of service activities - an individual or legal entity providing services for the maintenance of common property of a condominium facility on the basis of a concluded agreement;

18) metering device - a technical device intended for commercial metering of individual and (or) general household consumption of public utilities, permitted for use in the manner determined by the legislation of the Republic of Kazakhstan;

19) authorized body - the central executive body that carries out management and intersectoral coordination in the sphere of housing relations and housing and communal services;

20) payment document - a document (electronic invoice, bill, notice, receipt, including as part of a single payment document, warning invoice, claim, complaint) drawn up to make payment for services (goods, works) provided by the supplier, on the basis of which payment is made;

21) household consumption – consumption of utilities for the household needs of consumers without the purpose of using them in entrepreneurial activities and their subsequent sale.

2. Procedure and conditions for the provision of public utilities

3. The provision of public utilities is carried out on the basis of an agreement concluded between the supplier and the consumer and/or another person authorized in the manner established by law to conclude agreements for each type of service.

The procedure for payment for utilities consumed for the maintenance of the common property of a condominium facility is decided by a meeting of property owners.

4. For public utilities through the connecting network, individual and/or public agreements are concluded between the consumer and the public utilities supplier in accordance with the legislation of the Republic of Kazakhstan.

Cooperation agreements are concluded with organizations providing public utilities between an association of property owners or a simple partnership, or a manager of an apartment building, or a management company.

Cooperation agreements are concluded with service providers, either with an association of property owners or a simple partnership, or with a manager of an apartment building, or with a management company.

An agreement between a supplier and a consumer for the provision of public utilities may not contradict current legislation and is considered to be concluded for an indefinite period, unless otherwise provided by agreement of the parties.

5. Public utilities are provided in accordance with the requirements stipulated by national and state standards, sanitary and epidemiological requirements, technical regulations and are governed by regulatory legal acts in the relevant areas.

6. Consumer properties and mode of service provision:

1) heat supply – in accordance with sanitary standards that determine the air temperature in apartments, non-residential premises, as well as temperature schedules – around the clock during the heating season;

2) electricity supply – in accordance with the quality of electrical energy established by the legislation of the Republic of Kazakhstan – around the clock throughout the year;

3) cold and hot water supply - in accordance with the quality of the supplied water established by the legislation of the Republic of Kazakhstan, sanitary rules and state standards - around the clock throughout the year;

4) water disposal – ensuring complete drainage of wastewater into the water disposal system – around the clock throughout the year;

5) gas supply – in accordance with the technical requirements established by the legislation of the Republic of Kazakhstan and in full, established by contracts;

6) elevator maintenance - in accordance with the industrial safety requirements of elevators and the National Standard ST RK 3305-2018 "Elevators, escalators, travelators and lifts for persons with disabilities "Requirements for supply, installation and operation" - around the clock throughout the year or on the basis of an agreement;

7) collection and removal of solid municipal waste (garbage disposal) – in accordance with sanitary and epidemiological requirements according to schedules established by the local executive body or according to concluded agreements.

3. The procedure for regulating the process of use and provision of public utilities

7. The chairman of the property owners' association or a trustee of a simple partnership, or the manager of an apartment building or a management company, in order to maintain in proper technical condition and ensure the safety of common building engineering systems and equipment, as well as metering devices, which are the common property of the condominium facility, enters into agreements with a service provider.

If there are no agreements with the service provider, the chairman of the property owners' association or the authorized representative of a simple partnership, or the manager of an apartment building or the management company ensures the maintenance of common building engineering systems, heating systems, and common building metering devices in proper technical condition and safety.

8. In cases where the subscriber (consumer) under the energy supply agreement is a citizen using energy for household consumption, the responsibility for ensuring the proper technical condition and safety of energy networks, as well as energy consumption meters, is assigned to the energy supply organization, unless otherwise established by legislative acts.

9. The chairman of the property owners' association or a trustee of a simple partnership, or the manager of an apartment building or a management company, as well as a service entity that ensures the maintenance of the common property of a condominium facility on the basis of a concluded agreement, shall ensure unimpeded access of the supplier and its representatives to common building engineering systems, to metering devices, and to places for the placement and storage of municipal waste.

10. The proper technical condition, compliance with the inter-verification intervals of metering devices, operation and safety precautions when using water supply and sewerage pipelines, electrical wiring, electrical equipment, household cylinders, gas pipelines and gas equipment, metering devices located directly in the home, apartment and non-residential premises are ensured by the consumer.

11. State control over compliance with the requirements for the safe operation of gas consuming systems and gas equipment, household cylinders and gas supply systems for household and communal consumers within the boundaries of a populated area is carried out by local executive bodies.

12. The consumer must have metering devices installed in accordance with the requirements of the current legislation of the Republic of Kazakhstan and ensure that the supplier or its representatives have access to the metering devices to check the metering devices.

13. The supplier shall purchase and install a metering device for the consumer in accordance with the agreement concluded with the consumer, except in cases of acceptance and commissioning of construction projects, or independent installation by the consumer.

14. The chairman of the property owners' association or a trustee of a simple partnership, or the manager of an apartment building or a management company organizes work to prepare the condominium property for the heating season in accordance with the rules for the preparation and conduct of the heating season, approved by the maslikhat of the Beimbet Mailin district in accordance with subparagraph 4-1) of paragraph 1 of Article 6 of the Law of the Republic of Kazakhstan "On Local Public Administration and Self-Government in the Republic of Kazakhstan."

15. The chairman of the property owners' association or a trusted person of a simple partnership, or the manager of an apartment building or management company, shall accept reports from consumers who own apartments or non-residential premises regarding the fact of the provision of utilities of inadequate quality and/or with interruptions, and shall organize and conduct, together with the supplier, a verification of such fact and the preparation of a corresponding report.

16. The boundary of division of operational responsibility of the parties is determined in accordance with the agreement between the supplier and the consumer for each type of public utility service:

For water supply and/or sanitation – the division of water supply and/or sanitation system elements based on responsibilities (responsibility for their operation), established by agreement between the parties. In the absence of such an agreement, the boundary of operational responsibility is established along the boundary of balance sheet ownership.

The boundaries of operational responsibility for condominium properties are:

for water supply - the dividing flange of the first valve at the water supply inlet in the building;

for water drainage - a well at the point of connection to the water drainage network of a populated area;

for heat supply – determined by the first dividing flange or welded seam of the inlet valves of the control unit from the side of the heat source;

for electricity supply - for the maintenance, servicing and technical condition of electrical installations with voltage up to 1000 V, the following is established:

1) for an overhead branch - on the supply line connection contacts on feed-through or end insulators installed on the support;

2) for cable entry – on the bolted connections of the power cable tips at the entrance to the building.

17. In cases of failure to fulfill or improper fulfillment of obligations under the contract, the supplier or consumer shall be liable in accordance with the civil legislation of the Republic of Kazakhstan.

18. In the event of force majeure circumstances (natural disasters or other circumstances that cannot be foreseen or prevented), as well as military actions, strikes, failure to fulfill or improper fulfillment of the terms of the contract between the supplier and the consumer shall be regulated in accordance with the contract and the civil legislation of the Republic of Kazakhstan.

19. Responsibility for the confidentiality of personal data about consumers is assigned in accordance with the Law of the Republic of Kazakhstan “On Personal Data and Their Protection”.

20. Consumer:

1) receives public utilities of the established quality, safe for his life and health, and not causing harm to his property;

2) receives information on the procedure for setting prices (tariffs) for services from the relevant government agencies that monitor these indicators;

3) requires the supplier to compensate in full for losses and damages caused to life, health or property due to the fault of the supplier as a result of deficiencies in the provision of public utilities, as well as compensation for moral damages;

4) requires the supplier to recalculate the payment for the service of supplying heat, electricity and water and to compensate for the actual damage caused by the underdelivery or delivery of a poor-quality utility service, in accordance with the terms of the contract;

5) uses energy and water in the quantity it needs, subject to timely payment and not exceeding the capacity permitted for connection according to technical specifications;

6) changes the energy supply organization in the manner established in the Rules for the organization and functioning of the retail electricity market, as well as the provision of services on this market, approved by order of the Minister of Energy of the Republic of Kazakhstan dated February 20, 2015 No. 111, including by submitting an application through information technology facilities in the field of housing relations and housing and communal services.

7) ensures access for supplier representatives to eliminate accidents, check metering devices, and take readings from metering and control devices;

8) when collecting municipal waste separately, depending on the type and composition, store it in containers and other receptacles designated for specific types of waste.

21. Supplier:

1) exercises control over consumption and payment for provided public utilities;

2) monthly presents a payment document in paper or electronic form for services consumed to the consumer, including through third parties on the basis of concluded agreements, information technology facilities in the field of housing relations and housing and communal services;

3) informs the consumer about tariffs for services, terms of payment, the mode of provision of services, their consumer properties, addresses and telephone numbers of the dispatching and emergency dispatch service of the supplier, by providing information on the supplier’s website on the Internet or through information technology facilities in the field of housing relations and housing and communal services or on notice boards located in the supplier’s premises in a place accessible to all consumers;

4) provides information on payment documents, quality and volumes of provided public services on a monthly basis through information technology facilities in the sphere of housing relations and housing and public utilities for the centralized collection, analysis and storage, ensuring the safety and confidentiality of electronic information resources for the purpose of further placement on information technology facilities in the sphere of housing relations and housing and public utilities;

5) concludes individual and (or) public contracts with the consumer for each type of provided public services in accordance with the current legislation of the Republic of Kazakhstan;

6) provides the consumer with public utilities that comply with national and state standards, sanitary and epidemiological requirements, technical regulations and regulatory legal acts;

7) within three calendar days from the date of submission of the application by the consumer regarding the reduction in the quality of the service, take all measures to restore the quality and perform a recalculation;

8) does not refuse to provide public utilities or restrict the consumer in receiving public utilities due to failure to comply with requirements by other consumers, as well as for reasons not provided for by the legislation of the Republic of Kazakhstan;

9) does not charge the consumer an additional fee for energy and water supplied with elevated parameters.

4. Procedure for calculating and paying for utilities

22. The consumer makes payments for utilities according to payment documents issued by the supplier.

23. Payments for utility services are accepted through suppliers’ own cash desks and/or second-tier banks and organizations that carry out certain types of banking operations, Internet resources or terminals, and, if necessary, through payment agents and/or payment organizations.

24. The terms of payment for utilities are determined by law or by an agreement between the consumer and the supplier.

25. Readings from metering devices are taken monthly by the supplier or his representative upon presentation of an official ID, or via remote data transmission devices.

26. The transmission of meter readings by the consumer is carried out independently in accordance with the terms of the concluded agreement, as well as through the personal account of the consumer of the information technology facility in the sphere of housing relations and housing and communal services, a mobile application or an Internet page of the information technology facility in the sphere of housing relations and housing and communal services in accordance with the rules for the formation, processing, as well as the centralized collection and storage of information in electronic form, including the functioning of information technology facilities in the sphere of housing relations and housing and communal services, approved by the authorized body in accordance with subparagraph 10-24) of Article 10-2 of the Law of the Republic of Kazakhstan "On Housing Relations".

27. The volume of consumed services for electricity, heat, water and sanitation consumed for the maintenance of the common property of the condominium facility is determined on the basis of the readings of the general house metering devices, and in their temporary absence - based on the installed capacity or consumption standards approved by the Akimat of the city of Rudny in accordance with subparagraph 34) of paragraph 1 of Article 27 of the Law of the Republic of Kazakhstan "On Local Public Administration and Self-Government in the Republic of Kazakhstan".

28. When installing common house metering devices not at the boundary of the division of operational responsibility of the parties, losses on the section of the network from the boundary of the division to the place of installation of the metering devices are attributed on a contractual basis to the owner on whose balance sheet the said section of the network is located.

29. Decisions on issues of proportionality, exemption and method of payment for elevator maintenance are made at a meeting of owners of apartments and non-residential premises.

30. The issue of payment for utilities for the maintenance of common property in an apartment building through the chairman of the property owners' association or a trusted person of a simple partnership or the manager of an apartment building or a management company or directly to the utility provider is decided at a meeting of the owners of apartments and non-residential premises.

31. All disputes between the supplier and the consumer are resolved in accordance with the procedure established by law.

5. Procedure for resolving disputes

32. The time of termination of the provision of public utilities, as well as the non-compliance of their quality with the requirements stipulated by national standards, sanitary and epidemiological requirements and technical regulations, with a time stamp (date, hour), is indicated in the log of the supplier’s dispatch service, followed by a time stamp (date, hour) for the resumption of public utilities of proper quality.

33. In the event of failure to receive utility services, or the receipt of utility services of inadequate quality or incomplete amounts, the consumer shall notify the supplier in person (by request) or electronically via information technology facilities in the sphere of housing relations and housing and public utilities, or orally through the supplier's structural divisions responsible for interaction with the consumer, with the mandatory indication of the time and date of its submission and the name of the person who submitted/accepted the request. The notification shall specify: the time of the onset of deterioration in the quality (absence) of utility services, the nature of the deterioration, and the need for the presence of a representative of the supplier (if the deterioration in the quality of utility services or their termination by the supplier is not recorded in the log).

When the consumer applies in person, the registration number, date and time of submission of the application, and the signature of the supplier representative who accepted it are affixed to the copy of the application at the time of registration of its receipt.

The supplier verifies the notes in the log regarding deviations in the quality (interruption) of utility services from the standard specified in the application (telephone message), and, if there are no disagreements, recalculates the cost of utility services in accordance with their actual consumption.

34. If the supplier refuses to certify the fact of non-provision of utility services or provision of utility services of poor quality, the consumer has the right to draw up a report and a written statement indicating:

1) the time of the onset of the refusal of public utilities (disconnection) or poor quality of their supply;

2) the nature of the deterioration in the quality of public services;

3) time of application submission and its registration number (according to the supplier’s journal);

4) time of restoration of public utilities (normalization of their quality);

5) the period of absence (deterioration in quality) of public utilities.

The act is signed by the consumer and at least two others, including a member of the building council, the chairperson of the property owners' association, a trustee of a simple partnership, or the manager of the apartment building or management company, and sent to the supplier. If the dispute is not resolved by mutual agreement, the consumer has the right to take legal action.

35. Violations committed by the consumer when using public utilities are documented by a bilateral act of representatives of the supplier and the consumer in two copies, one of which is given to the consumer.

The act is considered valid even if the consumer refuses to sign, but only if it is drawn up by a committee of at least three people: representatives of the supplier, the house council and the chairman of the property owners' association or a trusted person of a simple partnership or the manager of an apartment building or a representative of the management company.

36. Based on the act, the supplier determines the amount of under-metered energy, water and gas and sends the consumer a pre-trial claim justifying the amount of the additional payment.

If the dispute is not resolved by agreement of the parties after thirty calendar days, the supplier shall file a claim in court to recover the amount claimed from the consumer.

6. Final Provisions

37. Issues in the area of provision of public utilities not regulated by these Rules are regulated by other legislative acts of the Republic of Kazakhstan.

In addition to these Rules, suppliers and consumers are guided by regulatory documents and legal acts in the field of energy, heat, water supply, sewerage, gas supply, collection, removal, disposal, processing and burial of solid municipal waste, and elevator maintenance.

Rules for the provision of public services in the Beimbet Maylin area

Chapter 1. General Provisions

1. These rules for the provision of public services in the Beimbet Mailina area (hereinafter referred to as the Rules) have been developed in accordance with subparagraph 16) paragraph 2 Articles 10-3 of the Law of the Republic of Kazakhstan "On Housing Relations", as well as the Model Rules for the Provision of Public Utilities, approved by order of the Acting Minister of Industry and Infrastructure Development of the Republic of Kazakhstan dated April 29, 2020 No. 249 and establish the procedure for the provision and payment of public utilities.

2. The following basic concepts are used in these Rules:

1) a single payment document - a document drawn up on paper or generated in electronic form, on the basis of or with the help of which a payment and (or) money transfer is made, drawn up for the payment of utilities and additional services;

1-1) billing – a hardware and software complex designed for the automatic execution of accounting operations for services provided by the subscriber, as well as their pricing and issuance of invoices for payment;

1-2) a single settlement center (hereinafter referred to as SSC) - legal entities that meet the requirements and operating procedures determined by the authorized body, generating a single payment document and ensuring interaction between utility service providers and utility service consumers based on information systems;

2) gas supply – activities in the field of production, transportation (shipment), storage and sale of commercial, liquefied petroleum and (or) liquefied natural gas;

3) metering device - a technical device intended for commercial metering of individual and (or) general household consumption of utilities, permitted for use in the manner determined by the legislation of the Republic of Kazakhstan;

4) supplier – a legal entity or an individual, regardless of the form of ownership, providing utilities to consumers in accordance with the concluded agreement;

5) heat supply – activities related to the production, transmission, distribution and sale of thermal energy and (or) heat carrier to consumers;

6) municipal waste – consumption waste generated in populated areas, including as a result of human activity, as well as production waste similar to them in composition and nature of formation;

7) public utilities – services provided to the consumer, including water supply, sewerage, gas supply, electricity supply, heat supply, garbage disposal , elevator maintenance, to ensure safe and comfortable living conditions (stay);

8) a condominium property is a single property complex consisting of apartments, non-residential premises, parking spaces, storage rooms that are in individual (separate) ownership, and common property that cannot be in individual (separate) ownership and belongs to the owners of apartments, non-residential premises, parking spaces, storage rooms on the basis of common shared ownership, including a single indivisible land plot under an apartment building and (or) an adjacent land plot;

9) common property of a condominium facility - parts of a condominium facility (facades, entrances, vestibules, halls, corridors, stairways and landings, elevators, roofs, attics, technical floors, basements, common building engineering systems and equipment, subscriber mailboxes, a land plot under an apartment building and (or) an adjacent land plot, improvement elements and other common property), except for apartments, non-residential premises, parking spaces, storage rooms that are in individual (separate) ownership;

9-1) financial organizations are banks whose activities are regulated by the Law "On banks and banking activities in the Republic of Kazakhstan", as well as payment organizations operating in accordance with the Law "On payment organizations and payment systems", acting as financial partners of the Unified Settlement Center, accepting payments from consumers on the basis of a single payment document using their own payment instruments (cash desks, Internet banking, mobile applications, terminals and other means) and transferring received funds to the settlement accounts of service providers;

9-2) additional services are services that are not public utilities, but are directly related to the maintenance, service and operation of housing stock, including private households, aimed at ensuring comfortable and safe living;

10) elevator - a stationary lifting mechanism of periodic action, designed for lifting and lowering people and (or) goods in a cabin moving along rigid rectilinear guides, the angle of inclination of which to the vertical is no more than 15;

11) elevator maintenance - a service for servicing to maintain the operability and safety of an elevator during its operation in accordance with regulatory and technical documentation (rules, standards, instructions of the manufacturer), national standards and current legislation of the Republic of Kazakhstan;

12) subject of service activities - an individual or legal entity providing services for the maintenance of common property of a condominium facility on the basis of a concluded agreement;

13) water supply – a set of measures that ensure the collection, storage, preparation, delivery and distribution of water resources ;

14) water disposal – a set of measures that ensure the collection, transportation, treatment and discharge of wastewater through wastewater disposal systems into water bodies, wastewater storage facilities or onto the terrain ;

15) Customer – an individual or legal entity operating in accordance with the legislation of the Republic of Kazakhstan on architectural, urban planning, and construction activities. Depending on the objectives of the activity, the customer may be the customer-investor of the project (program), the customer (owner), the developer, or their authorized representatives;

15-1) a transit account is a special bank account opened in a second-tier bank or an organization that carries out certain types of banking operations, intended for the accumulation of funds received from consumers of public utilities on the basis of a Single Payment Document, with subsequent automated distribution of these funds to the settlement accounts of the relevant service providers;

16) payment document - a document (electronic invoice, bill, notice, receipt, including as part of a single payment document, warning invoice, claim, complaint) drawn up to make payment for services (goods, works) provided by the supplier, on the basis of which payment is made;

17) municipal solid waste – municipal waste in solid form;

18) object of informatization in the sphere of housing relations and housing and communal services - electronic information resources, information systems in the sphere of housing relations and housing and communal services;

18-1) the information system for the centralized collection and storage of electronic information resources in the sphere of housing relations and housing and communal services (hereinafter referred to as the IS for centralized collection) is a state information system that ensures the consolidation of electronic information resources from housing and communal services information technology facilities for the analysis of the housing stock and housing and communal services and the implementation of state regulation in the sphere of housing relations and housing and communal services;

18-2) technical operator in the sphere of housing relations and housing and public utilities - a legal entity with one hundred percent state participation in the authorized capital, designated by the Government of the Republic of Kazakhstan as a technical operator in the sphere of housing relations and housing and public utilities of the national project for the modernization of the energy and public utilities sectors;

19) household consumption – consumption of public utilities for the household needs of consumers without the purpose of using them in entrepreneurial activities and their further sale;

20) consumer – an individual or legal entity using or intending to use public utilities and other additional services ;

21) authorized body - the central executive body that carries out management and intersectoral coordination in the sphere of housing relations and housing and communal services;

22) common-house engineering systems - systems of cold and hot water supply, water disposal, heat supply, gas supply, electricity supply, smoke removal, fire alarm, internal fire-fighting water supply, freight and passenger elevators (lifts), garbage disposal, air conditioning, ventilation, temperature control and vacuuming, low-current engineering systems located in a multi-apartment residential building outside or inside an apartment, non-residential premises, parking space, storage room and serving two (two) or more apartments, non-residential premises, parking space, storage room ;

23) electricity supply – activities related to the production, transmission and sale of electrical energy to consumers.

Chapter 2. Procedure and conditions for the provision of public utilities

3. The provision of public utilities is carried out on the basis of an agreement concluded between the supplier and the consumer and/or another person authorized in accordance with the law. the procedure for concluding contracts for each type of service.

The procedure for payment for utilities consumed for the maintenance of the common property of a condominium facility is decided by a meeting of property owners.

3-1. The customer of a multi-apartment residential building (complex), after the commissioning of the facility, with the prior consent of the owners of residential and non-residential premises, prepares draft contracts between the owners of residential and non-residential premises and utility service providers (for each type of service) for their subsequent conclusion (signing).

4. For public utilities through the connecting network, individual and/or public agreements are concluded between the consumer and the public utilities supplier in accordance with the legislation of the Republic of Kazakhstan.

Associations of property owners or entities managing a condominium property enter into cooperation agreements with utility service providers (for each type of service).

Associations of property owners or entities managing a condominium facility may enter into agreements with service entities for the maintenance of the common property of the condominium facility.

Under direct joint management, cooperation agreements are concluded between the organizations providing utilities for the maintenance of the common property of the condominium and all or a majority of the apartment and non-residential property owners. In this case, the apartment and non-residential property owners act as one party to the agreement.

An agreement between a supplier and a consumer for the provision of public utilities may not contradict current legislation and is considered to be concluded for an indefinite period, unless otherwise provided by agreement of the parties.

5. Public utilities are provided in accordance with the requirements stipulated by national and state standards, sanitary and epidemiological requirements, technical regulations and are governed by regulatory legal acts in the relevant areas.

6. Consumer properties and mode of service provision:

1) heat supply – in accordance with sanitary standards that determine the air temperature in apartments, non-residential premises, as well as temperature schedules – around the clock during the heating season;

2) electricity supply – in accordance with the quality of electrical energy established by the legislation of the Republic of Kazakhstan – around the clock throughout the year;

3) cold and hot water supply - in accordance with the quality of the supplied water established by the legislation of the Republic of Kazakhstan, sanitary rules and state standards - around the clock throughout the year;

4) water disposal – ensuring complete drainage of wastewater into the water disposal system – around the clock throughout the year;

5) gas supply – in accordance with the technical requirements established by the legislation of the Republic of Kazakhstan and in full, established by contracts;

6) elevator maintenance - in accordance with the industrial safety requirements of elevators and the National Standard ST RK 3305-2018 "Elevators, escalators, travelators and lifts for persons with disabilities "Requirements for supply, installation and operation" - around the clock throughout the year or on the basis of an agreement;

7) collection and removal of solid municipal waste (garbage disposal) – in accordance with sanitary and epidemiological requirements according to schedules established by the local executive body or according to concluded agreements.

Chapter 3. Procedure for regulating the process of use and provision of public utilities

7. The chairman of the property owners’ association or the entities managing the condominium property may enter into agreements with the entity providing service activities to maintain in proper technical condition and ensure the safety of common building engineering systems and equipment, as well as metering devices, which are the common property of the condominium property ;

8. In cases where the subscriber (consumer) under the energy supply agreement is a citizen using energy for household consumption, the responsibility for ensuring the proper technical condition and safety of energy networks, as well as energy consumption meters, is assigned to the energy supply organization, unless otherwise established by legislative acts.

9. The chairman of the property owners' association or the entities managing the condominium facility, or all owners of apartments, non-residential premises, in the case of direct joint management, ensuring the maintenance of the common property of the condominium facility on the basis of the concluded agreement, shall ensure unimpeded access of the supplier and its representatives to the common building engineering systems, to metering devices, and to the places of placement and storage of municipal waste;

10. The proper technical condition, compliance with the inter-verification intervals of metering devices, operation and safety precautions when using water supply and sewerage pipelines, electrical wiring, electrical equipment, household cylinders, gas pipelines and gas equipment, metering devices located directly in the home, apartment and non-residential premises are ensured by the consumer.

11. State control over compliance with requirements The safe operation of gas consuming systems and gas equipment, household cylinders and gas supply systems for household and communal consumers within the boundaries of a populated area is carried out by local executive bodies.

11-1. Local executive bodies monitor payments for utilities by collecting, processing, and analyzing information provided by the Unified Settlement Center and service providers, aimed at ensuring the transparency of payments, monitoring compliance with tariffs, identifying errors, preventing abuse, and protecting consumer rights.

12. The consumer must have metering devices installed in accordance with the requirements current legislation of the Republic of Kazakhstan and ensure access of the supplier or its representatives to metering devices for checking metering devices.

13. The supplier shall purchase and install a metering device for the consumer in accordance with the agreement concluded with the consumer, except in cases of acceptance and commissioning of construction projects, or independent installation by the consumer.

14. The chairman of the property owners' association or the entities managing the condominium facility, or all owners of apartments, non-residential premises, in the case of direct joint management, organizes work to prepare the condominium facility for the heating season in accordance with the rules for the preparation and conduct of the heating season, approved by the maslikhat of the Beimbet Mailin district in accordance with subparagraph 4-1) of paragraph 1 of Article 6 of the Law of the Republic of Kazakhstan "On Local Public Administration and Self-Government in the Republic of Kazakhstan."

15. The chairman of the property owners' association or the entities managing the condominium facility shall accept reports from consumers who own apartments and non-residential premises regarding the fact that utility services are provided of inadequate quality and/or intermittently, and shall organize and conduct, together with the supplier, a verification of such fact and the preparation of a corresponding report.

16. The boundary of division of operational responsibility of the parties is determined in accordance with the agreement between the supplier and the consumer for each type of public utility service:

For water supply and/or sanitation – the division of water supply and/or sanitation system elements based on responsibilities (responsibility for their operation), established by agreement between the parties. In the absence of such an agreement, the boundary of operational responsibility is established along the boundary of balance sheet ownership.

The boundaries of operational responsibility for condominium properties are:

for water supply - the dividing flange of the first valve at the water supply inlet in the building;

for water drainage - a well at the point of connection to the water drainage network of a populated area;

for heat supply – determined by the first dividing flange or welded seam of the inlet valves of the control unit from the side of the heat source;

for electricity supply - for the maintenance, servicing and technical condition of electrical installations with voltage up to 1000 V, the following is established:

1) for an overhead branch - on the supply line connection contacts on feed-through or end insulators installed on the support;

2) for cable entry – on the bolted connections of the power cable tips at the entrance to the building.

17. In cases of failure to fulfill or improper fulfillment of obligations under the contract, the supplier or consumer shall be liable in accordance with the civil legislation of the Republic of Kazakhstan.

18. In the event of force majeure circumstances (natural disasters or other circumstances that cannot be foreseen or prevented), as well as military actions, strikes, failure to fulfill or improper fulfillment of the terms of the contract between the supplier and the consumer shall be regulated in accordance with the contract and the civil legislation of the Republic of Kazakhstan.

19. Responsibility for the confidentiality of personal data about consumers is assigned in accordance with the Law of the Republic of Kazakhstan dated May 21, 2013 “On personal data and their protection”.

20. Consumer:

1) receives public utilities of the established quality, safe for his life and health, and not causing harm to his property;

2) receives information on the procedure for establishing prices (tariffs) for services from the relevant government agencies that monitor these indicators;

3) requires the supplier to compensate in full for losses and damages caused to life, health or property due to the fault of the supplier as a result of deficiencies in the provision of public utilities, as well as compensation for moral damages;

4) requires the supplier to recalculate the payment for the service of supplying heat, electricity and water and to compensate for the actual damage caused by the underdelivery or delivery of a poor-quality utility service, in accordance with the terms of the contract;

5) uses energy and water in the quantity it needs, subject to timely payment and not exceeding the capacity permitted for connection according to technical specifications;

6) changes the energy supply organization in the manner established in the Rules for the organization and functioning of the retail electricity market, as well as the provision of services on this market, approved by Order No. 111 of the Minister of Energy of the Republic of Kazakhstan dated February 20, 2015, including by submitting an application through information technology facilities in the field of housing relations and housing and communal services.

7) ensures access for supplier representatives to eliminate accidents, check metering devices, and take readings from metering and control devices;

8) when collecting municipal waste separately, depending on the type and composition, store it in containers and other receptacles designated for certain types of waste;

9) receives an electronic version of a single payment document from the “Unified Housing and Public Utilities Platform”.

10) If necessary, the delivery of a payment document in paper form is arranged by the Unified Settlement Center. In this case, a paper payment document is delivered upon presentation of a signed application from the consumer to receive a paper payment document.

21. Supplier:

1) exercises control over consumption and payment for provided public utilities;

2) monthly provides to the Unified Settlement Center the information necessary for the formation of a single payment document in electronic form for utilities and additional services provided to the consumer on the basis of concluded contracts;

3) informs the consumer about tariffs for services, terms of payment, the mode of provision of services, their consumer properties, addresses and telephone numbers of the dispatching and emergency dispatch service of the supplier, by providing information on the supplier’s website on the Internet or through information technology facilities in the field of housing relations and housing and communal services or on notice boards located in the supplier’s premises in a place accessible to all consumers;

4) provides information on payment documents, quality and volumes of provided public services on a monthly basis through information technology facilities in the sphere of housing relations and housing and public utilities for the centralized collection, analysis and storage, ensuring the safety and confidentiality of electronic information resources for the purpose of further placement on information technology facilities in the sphere of housing relations and housing and public utilities;

5) concludes individual and (or) public contracts with the consumer for each type of provided public services in accordance with the current legislation of the Republic of Kazakhstan ;

6) provides the consumer with public utilities that comply with national, state standards, sanitary and epidemiological requirements, technical regulations and regulatory legal acts;

7) within three calendar days from the date of submission of the application by the consumer regarding the reduction in the quality of the service, take all measures to restore the quality and perform a recalculation;

8) does not refuse to provide public utilities and does not restrict the consumer in receiving public utilities due to failure to comply with requirements by other consumers, as well as for reasons not provided for by the legislation of the Republic of Kazakhstan;

9) does not charge consumers additional fees for energy and water supplied with higher parameters;

10) is responsible to consumers for the accuracy and correctness of data transmitted to the Unified Settlement Center, including compliance with tariffs, service volumes, contract terms, meter data, consumption standards, and other parameters. It also verifies information against contracts and accounting documents, identifies and corrects errors, including arithmetic errors, incorrect dates, and tariffs.

Chapter 4. Procedure for calculating and paying for utilities

22. The consumer makes payment for utilities using a single payment document in the form in accordance with the appendix to these Model Rules .

23. Payments for utilities are accepted through suppliers’ own cash desks and/or second-tier banks, payment organizations, as well as through the cash desks of the postal operator that carries out postal money transfers .

23-1. The Unified Payment Center accumulates funds received through the Unified Payment Document exclusively in special transit accounts of financial institutions. Funds are transferred to suppliers within three business days after the Unified Payment Center processes data on actual payments received from consumers.

23-2. Second-tier banks or organizations carrying out certain types of banking operations ensure the safety of funds in the transit account until they are distributed to the suppliers’ settlement accounts.

23-3. In the event of a late transfer of funds from a special transit account to suppliers, the accrual and payment of penalties is determined by the terms of the agreements for the provision of settlement and cash services concluded between the Unified Settlement Center and financial institutions, including second-tier banks and organizations carrying out certain types of banking operations, in which the transit account is opened.

24. The terms of payment for utilities are determined by the agreement between the consumer and the supplier, and payment is made no later than the twenty-fifth day of the month following the billing month, unless otherwise provided by agreement of the parties .

25. Readings from metering devices are taken from the 20th to the 30th of each month by the supplier or its representative upon presentation of an official ID, or via remote data transmission devices.

26. The transmission of meter readings by the consumer is carried out independently in accordance with the terms of the concluded agreement, as well as through the personal account of the consumer of the information technology facility in the sphere of housing relations and housing and communal services, a mobile application or an Internet page of the information technology facility in the sphere of housing relations and housing and communal services in accordance with the rules for the formation, processing, as well as the centralized collection and storage of information in electronic form, including the functioning of information technology facilities in the sphere of housing relations and housing and communal services, approved by the authorized body in accordance with subparagraph 10-24) of Article 10-2 of the Law of the Republic of Kazakhstan "On Housing Relations".

27. The volume of consumed services for electricity, heat, water and sanitation consumed for the maintenance of the common property of the condominium facility is determined on the basis of the readings of the common house meters, and in their temporary absence - according to the installed capacity or according to the standards consumption , approved by the local executive body in accordance with subparagraph 34) of paragraph 1 of Article 27 of the Law of the Republic of Kazakhstan “On Local Public Administration and Self-Government in the Republic of Kazakhstan”.

28. When installing common house metering devices not at the boundary of the division of operational responsibility of the parties, losses on the section of the network from the boundary of the division to the place of installation of the metering devices are attributed on a contractual basis to the owner on whose balance sheet the said section of the network is located.

29. Decisions on issues of proportionality, exemption and method of payment for elevator maintenance are made at a meeting of owners of apartments and non-residential premises.

30. The issue of payment for utilities for the maintenance of common property in an apartment building through the chairman of the property owners' association or the entity managing the condominium property or directly to the utility provider is decided at a meeting of the owners of apartments and non-residential premises.

31. All disputes between the supplier and the consumer are resolved in the established manner in accordance with legislation .

Chapter 4-1. Requirements and operating procedures of the Unified Settlement Center.

31-1. Local executive bodies organize a competition for the selection of the Unified Settlement Center based on approved criteria that comply with the requirements of legislation.

31-2. Within an administrative-territorial unit, the local executive body may designate one or more Unified Settlement Centers (USRCs) that operate within the region, including its cities, districts, cities of district significance, and rural settlements. The USRC consolidates all charges from suppliers into a single payment document, which is issued to the consumer. The USRC is selected through a competitive process in accordance with current legislation.

31-3. Unified Settlement Centers are created in the form of business entities, including state-owned public utilities with the right of economic management, or in another organizational and legal form stipulated by legislation and decisions of local executive bodies.

31-4. The Unified Settlement Center maintains the subscriber database, creates personal accounts for consumers, generates and provides reports to suppliers, carries out monthly transfer of information on planned charges and actual payments, and, through integration with the "Centralized Collection Information System," provides access to consumer data, taking into account compliance with uniform requirements in the field of information and communication technologies and information security established by the legislation of the Republic of Kazakhstan.

31-5. The Unified Settlement Center verifies the accuracy of information on settlement accounts provided by the supplier.

31-6. The Unified Settlement Center uses billing or engages an external organization (billing company) that has the necessary software and hardware and qualified specialists to ensure the proper performance of functions in compliance with established requirements.

31-7. The ERC bears full responsibility for the compliance of the information provided by the Supplier with the invoices issued.

31-8. Scheduled internal audits of the accuracy of calculations are carried out at least once per quarter, unscheduled audits - upon receipt of requests from consumers or authorized bodies.

31-9. In case of detection of discrepancies, the ERC initiates:

1) record the violations within three working days from the moment of detection;

2) send a notification to the relevant structural divisions with a justification for the identified violations;

3) initiate an adjustment to the relevant account.

31-10. If errors or discrepancies are identified, information about them, as well as the results of inspections, are subject to registration and documentation in accordance with internal requirements. The Unified Settlement Center is obligated to:

1) review the internal invoicing procedure;

2) initiate a revision of the relevant internal requirements;

3) record in cases of detection of errors and discrepancies in the registration log and discrepancies with the preparation of a non-compliance report or an internal service report;

31-11. The results of all inspections are subject to documentary recording and storage for at least three years from the date of implementation;

31-12. Requirements for the Unified Settlement Center:

1) registration in accordance with the legislation of the Republic of Kazakhstan as a legal entity;

2) the availability of modern information systems for the automation of accounting and settlement processes, operated in accordance with the Uniform Requirements in the Field of Information and Communication Technologies and Information Security, which must be confirmed by a certificate of conformity issued by an authorized body in the field of information security and (or) a certificate of conformity issued by an organization accredited by it;

3) compliance with uniform requirements in the field of information and communication technologies and information security established by the legislation of the Republic of Kazakhstan;

4) the presence of concluded agreements with at least two second-tier banks;

5) the presence of mechanisms for protecting consumers’ personal data.

31-13. Functions of the ERC:

1) providing real-time advisory support to consumers through various communication channels in accordance with the established work schedule;

2) consideration of complaints and appeals from citizens within a period of no more than fifteen working days with mandatory notification and the right to extend for no more than five working days;

3) publication on the official websites and information resources of the Unified Settlement Center:

a) information on the organizational structure and composition of governing bodies;

b) a list of technological solutions and information systems used;

c) taking measures to ensure data security and system fault tolerance;

d) general information on payments, number of users and key performance indicators;

d) information on debt for utility services reflected in the bill, at the request of local executive bodies and other authorized bodies.

31-14. Evaluation of the effectiveness of the ERC activities:

1) To assess the effectiveness of the ERC activities, benchmarks are established aimed at achieving high standards of quality and service delivery, meeting deadlines and accuracy of payments, as well as customer satisfaction;

2) Performance evaluation may include, but is not limited to, the following aspects:

a) quality of service and response time to consumer requests and complaints;

b) the percentage of correctness and timeliness of invoices issued;

c) the level of data security and protection of personal data;

d) the level of consumer satisfaction with the quality of services provided;

d) timeliness of issuing charges and adjustment calculations taking into account the received data on service consumption;

e) the existence of agreements and integration with second-tier banks and payment organizations to provide residents with various methods of paying their bills.

3) local executive bodies monitor the achievement of established targets within the framework of contractual relations with the Unified Settlement Center;

4) the results of monitoring and compliance with the conditions are subject to regular reporting and publication on the official resources of the Unified Settlement Center;

5) for each direction, target values are established, which are specified in accordance with regulatory legal acts, internal regulations of the Unified Settlement Center and contractual obligations;

6) The performance of the Unified Settlement Center (ESC) is assessed based on data for one calendar year. If established benchmarks are achieved and the assessment results are positive, the term of the relevant contractual relationship may be extended for an additional five years.

Chapter 5. Procedure for resolving disputes

32. The time of termination of the provision of public utilities, as well as non-compliance of their quality with the requirements stipulated by national standards, sanitary and epidemiological requirements and technical regulations with a time stamp (date, hour) is indicated in the log of the supplier's dispatch service, followed by a time stamp (date, hour) of resumption of public utility services of proper quality.

33. In the event of failure to receive utility services, or the receipt of utility services of inadequate quality or incomplete amounts, the consumer shall notify the supplier in person (by request) or electronically via information technology facilities in the sphere of housing relations and housing and public utilities, or orally through the supplier's structural divisions responsible for interaction with the consumer, with the mandatory indication of the time and date of its submission and the name of the person who submitted/accepted the request. The notification shall specify: the time of the onset of deterioration in the quality (absence) of utility services, the nature of the deterioration, and the need for the presence of a representative of the supplier (if the deterioration in the quality of utility services or their termination by the supplier is not recorded in the log).

When the consumer applies in person, the registration number, date and time of submission of the application, and the signature of the supplier representative who accepted it are affixed to the copy of the application at the time of registration of its receipt.

The supplier verifies the notes in the log regarding deviations in the quality (interruption) of utility services from the standard specified in the application (telephone message), and, if there are no disagreements, recalculates the cost of utility services in accordance with their actual consumption.

34. If the supplier refuses to certify the fact of non-provision of utility services or provision of utility services of poor quality, the consumer has the right to draw up a report and a written statement indicating:

1) the time of the onset of the refusal of public utilities (disconnection) or poor quality of their supply;

2) the nature of the deterioration in the quality of public services;

3) time of application submission and its registration number (according to the supplier’s journal);

4) time of restoration of public utilities (normalization of their quality);

5) the period of absence (deterioration in quality) of public utilities.

If the consumer resides in a multi-apartment residential building, the application and the act are signed by the consumer and at least two people, including: a member of the house council, the chairman of the property owners' association or the entity managing the condominium property, or all owners of apartments or non-residential premises, in the case of direct joint management , and sent to the supplier.

If the consumer lives in an individual residential building, the application and the act are signed by the consumer.

If the dispute is not resolved by agreement of the parties, the consumer goes to court.

35. Violations committed by the consumer when using public utilities are documented by a bilateral act of representatives of the supplier and the consumer in two copies, one of which is given to the consumer.

The act is considered valid even if the consumer refuses to sign, but only if it is drawn up by a committee of at least three people:

representatives of the supplier, the house council and the chairman of the property owners' association or the entity managing the condominium property when the consumer resides in a multi-apartment residential building ;

with the participation of two residents living in nearby individual residential buildings, with the addition of photographic and/or video recording of the violation to the report, if the consumer lives in an individual residential building.

36. Based on the act, the supplier determines the amount of under-metered energy, water and gas and sends the consumer a pre-trial claim justifying the amount of the additional payment.

If the dispute is not resolved by agreement of the parties after thirty calendar days, the supplier shall file a claim in court to recover the amount claimed from the consumer.

Chapter 6. Final Provisions

37. The rules for the provision of public utilities are developed by local executive bodies on the basis of these Rules, taking into account the natural, climatic, geological, hydrogeological and seismic factors of the settlement and, if necessary, are supplemented by other provisions that do not contradict the current legislation of the Republic of Kazakhstan.

38. Issues in the area of provision of public utilities not regulated by these Rules are regulated by other legislative acts of the Republic of Kazakhstan.

In addition to these Rules, suppliers and consumers are guided by regulatory documents and legal acts in the field of energy, heat, water supply, sewerage, gas supply, collection, removal, disposal, processing and burial of solid municipal waste, and elevator maintenance.

In accordance with the order of the Minister of Industry and Construction of the Republic of Kazakhstan dated August 29, 2025 No. 336 "On Amendments and Supplements to the Order of the Acting Minister of Industry and Infrastructure Development of the Republic of Kazakhstan dated April 29, 2020 No. 249 "On Approval of the List of Public Utilities and the Model Rules for the Provision of Public Utilities"