On the state of work with citizens' appeals
for 9 months 2020
During the period under review, 425 appeals were received to the local executive bodies of the Beimbet Mailin district , of which: to the district akim apparatus - 23 7 , the district akimat departments - 93 , akim offices of rural districts - 95 (table below ) .
The total number of appeals to local executive bodies
Beimbet Mailin district
|
No. |
Name of the state body |
Total number of requests |
of which by type of appeal |
||
|
statements |
complaints |
other |
|||
|
1 |
Akim Machinery of Beimbet Mailin District |
237 |
176 |
2 |
5 9 |
|
2 |
State Institution "Department of Architecture, Urban Planning and Construction of the Akimat of Taranovsky District" |
3 |
3 |
0 |
0 |
|
3 |
State Institution "Department of Agriculture of the Akimat of Beimbet Mailin District" |
70 |
0 |
0 |
70 |
|
4 |
State Institution "Education Department of Akimat of Beimbet Mailin District" |
4 |
0 |
0 |
4 |
|
five |
SI "Department of Employment and Social Programs of the Akimat of Beimbet Mailin District" |
ten |
nine |
0 |
1 |
|
6 |
State Institution "Department of Entrepreneurship of the Akimat of Taranovsky District" |
1 |
1 |
0 |
0 |
|
7 |
State Institution "Department of Housing and Communal Services, Passenger Transport and Highways of the Akimat of Taranovsky District" |
3 |
2 |
0 |
1 |
|
8 |
State Institution "Department of Economics and Finance of the Akimat of Taranovsky District" |
2 |
1 |
0 |
1 |
|
nine |
State Institution "Akim Machinery of Asenkritovsky Rural District" |
2 |
1 |
0 |
1 |
|
ten |
State Institution "Akim's Office of Belinsky Rural District" |
6 |
five |
0 |
1 |
|
eleven |
State Institution "Akim's Office of the Kalinin Rural District" |
five |
five |
0 |
0 |
|
12 |
State Institution "Akim Machinery of the May Rural District" |
6 |
6 |
0 |
0 |
|
thirteen |
State Institution "Akim's Office of the Naberezhny Rural District" |
7 |
five |
0 |
2 |
|
fourteen |
State Institution "Akim's Office of Novoilinovskiy Rural District" |
20 |
1 6 |
0 |
4 |
|
fifteen |
State Institution "Akim's Office of Pavlovsk Rural District" |
7 |
7 |
0 |
0 |
|
sixteen |
State institution " Akim machinery of rural district of Kyet " |
25 |
2 4 |
0 |
1 |
|
17 |
State Institution "Akim's Office of Tobol Village " |
17 |
fourteen |
0 |
3 |
|
|
Total |
425 |
275 |
2 |
148 |
At the place of receipt, 3 8 8 appeals were considered and resolved (apparatus of the district akim - 207 , departments of the district akimat - 9 3 , apparatuses of akims of rural districts - 88 ), of which:
satisfied - 210 (office of akim of the district - 94 , departments of akimat of the district - 7 4 , offices of akims of rural districts - 42 ),
denied - 2 (Akim district - 2 , departments akimat area - 0 , ann arats akims rural okrugov- 0 )
clarified - 1 7 3 (Akim area - 10 9 , departments akimat region - 18 , HW arats Akims rural okrugov- 46 )
discontinued - 2 (Akim district - 2 , departments akimat area - 0 , devices akims rural of krugov- 0 ).
For consideration of competence redirected - 2 7 Obra scheny (Akim region - 24 , sections akimat area - 0 , ann arats Akims rural okrugov- 3 )
written off - 0 (Akim District - 0 , departments akimat area - 0 , devices akims rural okrugov- 0 )
pending - 9 hits (Akim District - 5 , the departments of akimat area - 0 , ann arats akims of rural okrugov- 4 ,
Taken into consideration and written off to case-1.
The most pressing questions are the following :
it is necessary to highlight 4 types of the issue with the greatest number of appeals , ( akim's office of the district : education -25 , land and land use - 2 3 , housing and communal services -22 , labor and employment of the population, social security -18 , departments of the district akimat - transport -70 , land and land use -4 , apparat akims of rural districts- housing and communal services -1 7 , land and land use -2 3 ).
For rassm atrivaemy period arrived - 2 x COMPLAINTS , (Akim district - 2 , departments akimat area - 0 , ann arats akims of rural okrugov- 0 ), on which the decision: the facts stated in the appeal have not been confirmed .
Complaints to the local executive bodies of the Beimbet Mailin district
|
No. |
Name of the state body |
Number of complaints received |
decisions taken |
||
|
satisfied |
denied |
redirected |
|||
|
1 |
District akim apparatus |
2 |
0 |
2 |
0 |
|
7 |
Total |
2 |
0 |
2 |
0 |
The most pressing issues when filing complaints are the following :
you must allocate 3 nature of the question with the greatest number of complaints , (Akim district - 2 , complaints were received the acts and omissions of officials, in the course of dealing with complaints in the actions of civil servants have been identified housekeeping violation of the Republic of Kazakhstan legislation ).
During the period under consideration, the LEB received 0 repeated appeals (the district akim's office - 0 , the district akim's departments - 0 , the rural district akim's offices - **), of which - 0 complaints, (the district akim's office - 0 , district - 0 , apparat akims of rural districts - 0 ).
On repeated requests, the following decisions were made: paint from the table.
Repeated calls
|
No. |
Name of the state body |
The number of received repeated requests |
decisions taken |
||
|
0 |
0 |
0 |
|||
|
1 |
Akim Machinery of Beimbet Mailin District |
0 |
0 |
0 |
0 |
(you fill in the decisions made in fact from your data: satisfied, denied, terminated, redirected, etc.).
Since the beginning of the year, the local executive office of the district has registered 45 applications from a personal appointment (it is necessary to write: akim of the district - 13 , deputy akim - 2 , head of the apparatus - 1 , heads of departments of akimat of the district - 1 , akims of rural districts - 28 ) - fill in from the table.
Personal welcome
|
No. |
Reception leader |
Total accepted |
decisions made (you must fill in your details) |
Nature of the question |
|||||
|
Explained locally |
Written explanations given |
satisfied |
Providing housing |
Utilities |
Land and land use |
others |
|||
|
1 |
Akim of the district |
thirteen |
12 |
1 |
0 |
6 |
2 |
2 |
3 |
|
2 |
Deputy akims of the district |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
|
3 |
Chief of staff |
1 |
1 |
0 |
0 |
1 |
0 |
0 |
0 |
|
4 |
Heads of Entrepreneurship Department of Akimat |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
|
five |
Akim of Belinsky rural district |
five |
4 |
0 |
1 |
1 |
2 |
0 |
2 |
|
6 |
Akim of the Naberezhny rural district |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
|
7 |
Akim of Novoilinovsky rural district |
8 |
8 |
0 |
0 |
0 |
0 |
0 |
8 |
|
8 |
Akim of Pavlovsky rural district |
five |
3 |
0 |
2 |
0 |
five |
0 |
0 |
|
nine |
Akim of rural district Ayet |
7 |
7 |
0 |
0 |
0 |
7 |
0 |
0 |
|
ten |
Akim of Tobol village |
1 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
|
|
Total |
4 5 |
4 1 |
1 |
4 |
8 |
1 7 |
2 |
eighteen |
In the conditions of quarantine July 23, 2020 by telephone followed by a reception of citizens -5 people.
Since the beginning of the year, there have been 0 complaints regarding the holding of rallies (the district akim's office - 0 , the district akimat departments - 0 , the rural district akim's offices - 0 ), as well as 0 complaints about the quality of roads , (the district akim's office - 0 , the district akimat departments - 0 , apparatus of akims of rural districts - 0 ).
In violation of the terms, 1 appeals were considered (the apparatus of the district akim - 1 , the departments of the district akimat - 0 , the offices of akims of the rural districts - 0 ). For violation of terms of consideration and other violations of work with citizens to disciplinary action brought s 2 people and (to paint the table) and attach copies of administrative documents.
Disciplinary action
|
No. |
Name of the state body |
Position |
Reason (to describe what kind of violation the specialist committed: violation of the consideration period, violation of the redirection period, distortion of statistical data, issuance of a coupon at a personal appointment, etc.) |
Number and date of the administrative document |
|
1 |
Akim Machinery of Beimbet Mailin District |
Head of Documentation Department |
violation of the term of consideration |
Order of August 10, 2020 No. 186 |
|
2 |
Akim machinery of the rural district of Kyet |
Deputy akim |
issuance of a coupon at a personal appointment |
Order of August 18, 2020 No. 103 |
On the work of the regional branches of the Nur Otan party
Since the beginning of the year, the first deputy of the branch of the “ Nur Otan ” party in the district of B. Mailin held 2 receptions of citizens, at which 3 people were received.
|
No. |
Reception manager |
Date and place of the reception |
Total accepted man |
decisions made (you must fill in your details) |
Nature of the question |
||||||
|
satisfying |
connector |
renouncement |
social |
form |
** |
others |
|||||
|
1 |
Baranbaev D.B.
|
01/13/2020
|
1 |
|
1 |
|
1 |
|
|
|
|
|
2 |
G.V. Filippova
|
01/16/2020 |
1 |
|
1 |
|
1 |
|
|
|
|
|
3 |
Baranbaev D.B.
|
01/16/2020 |
1 |
|
1 |
|
1 |
|
|
|
|
|
4 |
G.V. Filippova
|
01/24/2020 |
1 |
1 |
|
|
1 |
|
|
|
|
|
five |
G.V. Filippova
|
01/30/2020 |
1 |
1 |
|
|
1 |
|
|
|
|
|
6 |
Alimbaeva A.T. |
01/30/2020 |
1 |
|
1 |
|
|
1 |
|
|
|
|
7 |
G.V. Filippova
|
02/03/2020 |
1 |
1 |
|
|
1 |
|
|
|
|
|
8 |
Akhmetov M.E. |
02/18/2020 |
1 |
|
1 |
|
1 |
|
|
|
|
|
nine |
G.V. Filippova
|
02/27/2020 |
1 |
1 |
|
|
1 |
|
|
|
|
|
ten |
G.V. Filippova
|
02.03.2020 |
1 |
1 |
|
|
1 |
|
|
|
|
|
eleven |
Bekmurzaev T.A. |
28.02.200 |
1 |
|
1 |
|
1 |
|
|
|
|
A total of 10 receptions, 10 citizens accepted, 5 satisfied, 5 clarified, 9 issues in the social sphere, 1 in the field of housing and communal services
On the front -o ELISA
As part of the implementation of the Roadmap, the location of the front office (public reception office of the district akimat) was office No. 1 (documentation department of the district akim's apparatus), which is located on the first floor near the central entrance to the akimat building. At its own expense - 1.8 million tenge, in the first decade of December 2019, repair work began, the necessary components were purchased (1 TV, 1 sofa, 1 cooler, 3 tables, 1 computer and office equipment for a self-service corner).
In the third decade, the front office began to carry out its work, on an ongoing basis in the reception room of citizens, citizens are received by the district akim, deputy akims of the district, the head of the district akim's apparatus and heads of state institutions. Also, there is a "self-service corner" in the front office, where Each holder of an electronic digital signature (EDS) can independently receive the necessary service on the portal of the "Electronic Government", if necessary, having received the necessary consultations from the specialists of the district akim's apparatus . The Front-office accepts applications, controls their execution in all directions
Head of Akim's Staff
district Beimbet Mailin A. Balan
PASSPORT
front office (reception of citizens of the Akimat of the district of Beimbet Mailin)
from. Ayet
|
Location: |
the building of the regional akimat, office number 1
|
|
Opening year
|
2019, December, 1.8 million tenge (from own funds)
|
|
Object area: |
30 sq.m.
|
|
Number of staff
|
2 persons |
|
Material and technical support:
|
3 computers (1 for self-service citizens), 1 TV, 1 sofa, 1 cooler, 4 tables |
|
Front office functions :
|
reception of citizens by the akim of the district, deputy akim, heads of state institutions of the district, work with citizens' appeals and their control in all areas, provision and advice on obtaining public services |