Annual report about the activities of the state institution "Department of housing and communal services, passenger transport and highways of the akimat of Beimbet Maylin district" on the provision of public services for 2019
1) Information about the service provider.
State institution "Department of housing and communal services, passenger transport and highways of Beimbet Maylin district akimat", 60 Tauelsizdik str., Ayet village, tel: 8-714-36-3-64-16.
2) Information about public services.
According to the approved standards and regulations of public services in 2019, the Department provided 5 types of public services. Including:
- housing and communal services, passenger transport and highways in 5 types of public services provided 65 services.
Service registration and priority, as well as the decision of local Executive bodies to provide housing to citizens in need of housing from the state housing Fund or housing rented by the local Executive body in a private housing Fund -32,
The results of the inquiry on presence (absence) in permanent use of the dwelling from municipal housing stock or the dwelling rented by local Executive body in private housing stock to citizens in need of housing from housing Fund of state enterprises or public institutions -25,
Issuance of a certificate of readiness for energy-producing and energy-transmitting organizations to work in the autumn-winter period-2,
Issuance of a permit to place outdoor (visual) advertising on fixed advertising sites in the right-of-way of public roads of regional and district significance-5;
Privatization of housing from the state housing Fund-1".
In total, the Department provided 65 services in 2019, of which 9 services were provided through the state Corporation. All services are provided free of charge, there are no paid services.
3) Information about the most popular public services.
3 public services are most in demand:
Registration and priority, as well as the decision of local Executive bodies to provide housing to citizens in need of housing from the state housing Fund or housing rented by the local Executive body in a private housing Fund;
Issuance of a certificate of the presence (absence) in permanent use of housing from the communal housing stock or housing rented by the local Executive body in the private housing stock to citizens who need housing from the housing stock of a state enterprise or state institution;
Issuance of a permit to place outdoor (visual) advertising on fixed advertising sites in the right-of-way of public roads of regional and district significance
Working with service recipients.
1) to inform service recipients about the procedure for providing public services, the Department has a stand "Public services", which contains regulatory legal acts regulating the provision of public services
Also, in order to inform service recipients about the procedure for providing public services, standards and regulations of public services are posted on the official Internet resource of the Beimbet Maylin district akimat in the section "Architecture and urban planning".
2) Information about public discussions of draft public service standards.
3) Activities aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
Measures taken to ensure transparency in the provision of public services
1) results of optimization and automation of public service delivery processes.
Optimization and automation of public service delivery processes was not carried out in 2019.
2) Measures aimed at improving the skills of employees in the provision of public services were not carried out
3) Regulatory and legal improvement of public service delivery processes.
There was no regulatory improvement in the provision of public services in 2019.
4 Control over the quality of public services.
1) Information about complaints of service recipients on the provision of public services (Appendix).
There were no complaints from service recipients regarding the provision of public services in 2019.
2) Results of internal control over the quality of public services.
In total, the Department provided 65 services in 2019. All services are provided free of charge, there are no paid services. The timing of the provision of public services is not violated.
3) Results of quality control of public services rendered by the authorized body for evaluating and controlling the quality of public services rendered.
4) Results of public monitoring of the quality of public services.
Public monitoring of the quality of public services was not conducted in 2019.
In order to increase the level of satisfaction of service recipients with the quality of public services, the Department conducts targeted work. So, in 2019, the Department approved an action plan for improving the availability and quality of public services, which provides for
- prevention of violations of the terms of provision of public services;
- timely informing the population about the procedure for providing public services through stands, mass media and official Internet resources, holding seminars with specialists of the state Corporation, mayors and specialists of villages, rural districts and the village of Ayet, heads of state institutions;
- increasing the share of public services provided through the state Corporation on the principle of "one window" (explanatory measures);
- carrying out activities to promote and inform service recipients about the possibilities of obtaining public services through the state Corporation, the e-government portal»;
- professional development of employees in the field of public services.
Head A. Doszhanov