Report
on the work of a public institution
"The office of the akim of the Pavlovsky rural district"
for the provision of public services in 2023
1. General provisions.
1) Information about the service provider: 1. The state institution "Office of the Akim of the Pavlovsky rural district" is a state body of the Republic of Kazakhstan that provides guidance in the field of information and analytical, organizational, legal and logistical support for the activities of the akim of the rural district.
2. The state institution "Office of Akim of the Pavlovsky Rural District" carries out its activities in accordance with the Constitution and laws of the Republic of Kazakhstan, acts of the President and Government of the Republic of Kazakhstan, other regulatory legal acts, as well as this Regulation.
3. Location of the legal entity: 111711, Republic of Kazakhstan, Kostanay region, Beimbet Mailina district, Pavlovka village, 163 Vachasov Lane.
2) Information about public services: Open and equal access to high-quality public services for all is one of the main tasks set by the Head of State to public administration bodies.
According to the Law of the Republic of Kazakhstan "On Public Services", a public service is one of the forms of realization of individual state functions or their totality, carried out on the request or without the request of service recipients and aimed at realizing their rights, freedoms and legitimate interests, providing them with appropriate tangible or intangible benefits. The list of public services provided by central and local executive bodies is a single The Register of Public Services.
In accordance with Article 35 of the Law of the Republic of Kazakhstan dated January 23, 2001 "On Local Public Administration and Self-government in the Republic of Kazakhstan", the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public services", in order to provide public services to the population in accordance with approved standards, By order of the Akim of the Pavlovsky Rural District No. 8 dated March 02, 2023 "On the appointment of those responsible for the provision of public services", a responsible specialist of the akim of the Pavlovsky Rural District was appointed in accordance with her functional duties and field of activity for the performance of public services.
The number of public services rendered is only 928
-the number of public services provided through the State Corporation "Government for Citizens", "e-government portal". 925
the number of public services provided on a free and (or) paid basis 3 – free of charge;
0– for a fee.
the number of public services provided in paper and (or) electronic form 3 – electronic,
0 – paper
number of approved rules of public services 6 public services including:
1. "Extension of the lease term of the land plot"
2. "Issuance of a decision to change the purpose of the land
plot"
3. "Provision of a land plot from the lands of the village, the village"
4. "Acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions)"
5. "Sale of a land plot to private ownership at a time or in installments"
6. "Queuing for a land plot"
3) Information on the most in-demand public services: The most demanded public services during the reporting period were:
- "Acquisition of rights to state-owned land plots that do not require bidding (contests, auctions)" – 3 services (for individuals – 0, for legal entities - 3); including through the "e-government portal" -3.
2. Working with service recipients
1) Information on sources and places of access to information on the procedure for the provision of public services: In order to ensure equal access of the population to public services on the official Internet resource of the akimat of the district of Beimbet Mailin in the section "Public services" in the tab "Public services provided by the offices of akims of rural districts", the State Institution "Office of Akim of Pavlovsky rural district" posted rules and standards of public services, contact phone numbers of the service provider, through which you can get information about the procedure for the provision of public services, responsible persons and schedules for the provision of public services.
Stands with regulatory legal acts, information and reference materials on the provision of public services have been decorated in the building of the akim's office, responsible officials for the quality provision of public services have been identified.
In an accessible place for citizens, information about the public services provided is posted, there is also a "Self-service Corner" of electronic public services, where through the portal of the electronic government of the Republic of Kazakhstan "e-gov", a citizen has the opportunity to receive public services in electronic form without contacting the PSC. The akimat is provided with the necessary computer and office equipment, furniture, and seats for waiting.
2) Activities aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc. other) In 2023, the media published materials on the provision of services in government agencies, through the PSC, as well as on the possibility of obtaining various types of services through the portal Е.gov.kz .
During the public discussions on the results of 2023, there were no proposals or comments on activities in the field of public services.
During 2023, the Akim's office conducted - 101 explanatory events to improve the quality of public services, seminars on digital literacy, of which: meetings - 4, SHP classes – 2, seminars – 93.
The coverage of the population with explanatory measures to improve the quality of public services is 158 people.
3. Activities to improve the processes of providing public services.
1) Results of optimization and automation of public service provision processes The results of optimization and automation of public service provision processes have a positive effect on the quality of their provision. The procedure for the provision of public services is simplified, deadlines and administrative barriers in the process of providing public services are reduced, and there is a general availability of public services to the recipient through the e-government web portal. Applications received from the e-government portal have been processed in a timely manner.
2) Activities aimed at improving the skills of employees in the field of public services Activities aimed at improving the skills of employees in the field of public services are carried out.
The following issues were considered at meetings under the akim of the rural district:
1. Ensuring the quality and timeliness of public services to the population.
2. Receiving public services through the e-Government portal.
This allows us to reach a qualitatively new level of efficiency and convenience for citizens and organizations to receive public services and information about the results of the activities of state bodies.
In order to improve the professional qualifications of specialists providing public services, classes on legal education are held, which address current topics, as well as specialists take part in regional seminars.
The number of people who have completed advanced training courses in the provision of public services in 2023 is 0.
Professional development of civil servants of the office of the akim of the rural district is carried out on the basis of the Schedule of professional development of civil servants. According to the schedule from January 31 to February 2, 2024. The topic is "People first: practical tools to improve the quality of public services."
4. Quality control of public services
1) Information on complaints from service recipients regarding the provision of public services. One of the criteria for evaluating effectiveness is the timely and high-quality provision of services, increasing the level of satisfaction of citizens.
During the reporting period, complaints from service recipients on the provision of public services to the office of the akim of the rural district were not received and were not considered.
2) The results of internal control over the quality of public services. According to the results of internal control over the quality of public services in the office of the akim of the rural district, no violations were detected.
3) The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services. Internal quality control of public services is constantly being carried out. In 2023, there were no violations of the deadlines for the provision of public services.
In order to prevent refusals to accept documents when applicants apply to government agencies on the provision of public services, specialists explain the procedure for forming a complete package of documents for receiving public services.
In 2023, 6 events were held in the Akimat to control the quality of public services.
4) The results of public monitoring of the quality of public services. There was no public monitoring of the quality of public services in the office of the akim of the rural district. In order to ensure transparency in the process of providing public services, a meeting of the local community was held in 2023 regarding the organization of work on the provision of public services