Report on the activities of the State Institution "Department of Economy and Finance of the Akimat of the Beimbet Maylin district" on the provision of public services for 12 months of 2023

1. General provisions.

1) Information about the service provider

            1. The state institution "Department of Economy and Finance of the Akimat of the Beimbet Maylin district" (hereinafter referred to as the Department of Economy and Finance) is a state body of the Republic of Kazakhstan that manages the formation and development of economic policy, budget planning, budget execution, and management of municipal property of the district.              2. Location of the legal entity: 53 Tauelsizdik Street, Ayet village, Kostanay region, 111700, Republic of Kazakhstan.

            3.  The functions of the Department of Economy and Finance include the provision of state services "Providing social support measures to specialists in the field of health, education, social security, culture, sports and agriculture, civil servants of the offices of the akims of villages, settlements, rural districts who arrived to work and live in rural settlements" in the form of a lifting allowance and a budget loan for the purchase/construction of housing.

         The lifting allowance in the amount of 100 MCI, which in 2023 amounted to 345 000 tenge; the budget loan in the amount of no more than 1500 MCI, in 2023 the amount of the budget loan amounted to a maximum of  5 175 000 tenge.

2) Information about public services:

number of public services

1

the number of public services provided on the portal of Otbasy Bank JSC in the BASPANA MARKET section

1

the number of public services provided on a free and (or) paid basis

1 – free;

0– for a fee;

0 – paid/free

the number of public services rendered in paper and / or electronic form

1– electronic/paper,

0– paper

number of approved public service standards

1 – standards

3) Information about the most popular public services:

For 12 months of 2023, the Department of Economy and Finance provided 66 public services. Of these, 55 were resolved positively and 11 motivated refusals were given.

2. Working with service recipients

1) Information about sources and places of access to information about the procedure for providing public services:

In order to ensure equal access of the population to public services, the official Internet resource of the Akimat of Beimbet Maylin district in the section "Public services" contains links to the Law of the Republic of Kazakhstan "On Public Services", the Register of Public Services provided to individuals and legal entities, the list of public services provided by state institutions of the Akimat of Beimbet Maylin district, standards of public services, contact numbers of state bodies-service providers of the Akimat of Beimbet Maylin district, through which you can get information about the procedure for providing public services.

The Department has a stand with regulatory legal acts, information and reference materials on the provision of public services, and a responsible official for the quality provision of public services has been identified.

2) Information on public discussions of draft public service standards

According to Article 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", holding public discussions of draft standards of public services is not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, mayors of districts in the city, cities of district significance, settlements, villages, rural districts.

3) Activities aimed at ensuring transparency in the process of providing public services (awareness-raising activities, seminars, meetings, interviews, etc.). other)

In 2023, there were:

publications in the district newspaper "Shamshyrak – Mayak":

- on April 13, 2023, the article "Attention for borrowers under the program "With a diploma to the village" was published;

- from September 7, 2023, No. 36, the article "New in the program "With a diploma in the village" was posted;

The articles published in the district newspaper were simultaneously posted on the Internet portal of the district newspaper.

On 02/24/2023, an information video "Working days of a service provider" was posted on the Instagram page of the akimat of the district.

On 04/19/2023, an open day was held for graduates and representatives of technical and higher educational institutions on 04/19/2023

On 05/23/2023, an open Day was held in the GU with the population of the district from among workers and young people explaining the procedure for providing public services.

On 11/30/2023, a speech at the Youth Affairs Council on the implementation of the program "With a diploma to the village", with coverage of materials on the website of the akimat of the district and on its Instagram page

3. Activities to improve the processes of providing public services.

1) Results of optimization and automation of public service delivery processes

The results of optimization and automation of the processes of rendering public services have a positive impact on the quality of their provision. The procedure for the provision of public services is simplified, the terms and administrative barriers in the process of providing public services are reduced.

2) Activities aimed at improving the skills of employees in the provision of public services

In order to improve the professional skills of specialists providing public services, classes on legal education are held, which address current topics, specialists take part in seminars on working with the integrated information system of public service centers.

Professional development of civil servants of the Akimat of Beimbet Maylin district is carried out on the basis of the Schedule of professional Development of civil servants of the Regional Center for Retraining and Advanced Training of Civil Servants of the Akimat of Kostanay region.

4. Control over the quality of public services

1) Information about complaints of service recipients regarding the provision of public services.

During the reporting period, the Department received no complaints from service recipients regarding the provision of public services.

2) Results of internal control over the quality of public services.

According to the approved Plan of measures of internal state control over the quality of public services for 2023, the structural division of the office of the akim of the Beimbet Maylin district, the Department held 1 internal control event.

According to the results of the control event, no violations were detected, the terms of rendering public services and the terms of providing service recipients with reasoned refusals were not violated.

3) Results of control over the quality of the provision of public services by the authorized body for the assessment and control of the quality of the provision of public services.

In 2023, the authorized body for the assessment and control of the quality of public services conducted an audit, as a result of which no violations were identified, recommendations were given on the procedure for returning documents without execution.

4) Results of public monitoring of the quality of public services.

In September 2023, the department conducted public monitoring of the quality of public services. No shortcomings have been identified. Conditions for persons with disabilities have been created in the department building, all the necessary information for service recipients is placed on a separate stand.

5. Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services.

The state service is provided in electronic form. Therefore, the main work aimed at improving the quality of public services provided will be focused on the needs of the population as a consumer of public services by improving the process of providing public services and solving emerging problems in the provision and provision of public services. The public service will continue to be carried out directly on the Internet resource of the the resource of Otbasy Bank JSC (Attorney (agent) since April 2023).