Report about the work of the state institution "Apparatus of akim of the Belinsky rural district" for the provision of public services for 2022 

Report about the work of the state institution "Apparatus of akim of the Belinsky rural district" for the provision of public services for 2022 

1. General Provisions

The state institution "Apparatus of the akim of the Belinsky rural district" is located at the address: Kayyndykol village, Belinskaya street, 2 Beimbet Maylin district, telephone 87143635201.

According to the Law of the Republic of Kazakhstan “On Administrative Procedures”, a public service is the activity of state bodies aimed at ensuring the rights, freedoms and protecting the legitimate interests of individuals and legal entities.

            The list of public services provided by central and local executive bodies is compiled by a single Register of public services.

In accordance with Article 35 of the Law of the Republic of Kazakhstan dated January 23, 2001 "On local government and self-government in the Republic of Kazakhstan", the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services", in order to provide public services to the population in accordance with approved standards , by the order of the akim of the Belinsky rural district No. 3 dated January 19, 2021 “On the appointment of those responsible for the provision of public services”, responsible specialists of the akim’s office of the Belinsky rural district were appointed in accordance with their functional duties and The register of public services provided by the State Institution "Apparatus of Akim of the Belinsky rural district" contains 14 services.

The register of public services provided by the State Institution "Apparatus of Akim of the Belinsky rural district" contains 14 services.

Issuance of a decision to change the purpose of the land plot.

2. Acquisition of rights to land plots that are state-owned, not requiring (tenders, auctions).
3. Provision of a land plot for the construction of an object within the boundaries of a settlement.
4. Sale of a land plot to private ownership, at a time or in installments.

Putting on the queue for obtaining a land plot.

5. Putting on the queue for obtaining a land plot.
6. Registration of a change of name, patronymic, surname, including the introduction of changes, additions and corrections to the civil status records.
7. Registration of the conclusion of marriage (matrimony), including the introduction of changes, additions and corrections to the records of acts of civil status.
8. Registration of dissolution of marriage (matrimony), including the introduction of changes, additions and corrections to the civil status records.
9. Registration of the birth of a child, including the introduction of changes, additions and corrections to the civil status records.
10. Registration of death, including making changes, additions and corrections to civil status records.
11. Restoration of vital records.
12. Cancellation of civil status records.
13. Appointment of social assistance to certain categories of needy citizens by decisions of local representative bodies.
14. Appointment of state targeted social assistance

In 2022, 14 public services were provided, of which: “Acquisition of rights to state-owned land plots that do not require bidding (competitions, auctions)” - 14 to legal entities,

2. Work with service recipients

The place of access to information on the procedure for the provision of public services is an information stand located in the building of the administration of the akim of the rural district. The stand contains the law of the Republic of Kazakhstan "On public services", the register of public services provided by the administration of the akim, the village, the order of the akim of the village "On the appointment of those responsible for the provision of public services", the schedule for receiving documents for the provision of public services, standards, rules of public services. All visual information is posted in Kazakh and Russian.

On the official website of the akim of the district Beimbet Mailin there is a section "Public Services", which contains standards, passports of public services.

3. Activities to improve the processes of providing public services

The result of optimizing and automating the process of providing public services is the general availability of public services to the recipient through the e-government web portal. Measures are being taken to improve the skills of employees in the provision of public services.

At the meetings under the akim of the village, the following issues were considered:

1. Ensuring the quality and timeliness of the provision of public services

    population.

2. Receiving public services through the e-Government portal.

This will allow reaching a qualitatively new level of efficiency and convenience for citizens and organizations to receive public services and information on the results of the activities of state bodies.

4. Control over the quality of public services

One of the criteria for evaluating the effectiveness is the timely and high-quality provision of services, increasing the level of satisfaction of citizens.

       There were no violations in terms of the established terms for the provision of services for the reporting period.

        Complaints of service recipients on the provision of public services to the administration of the akim of the rural district were not received.

5. Prospects for further efficiency and improvement

satisfaction of service recipients with quality

provision of public services

The prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services in the akim's office include:

- ensuring the activities of the administration of the akim of the rural district, based on the principles

legality, prompt response to requests from service recipients,

   transparency, efficiency and effectiveness;

- monitoring the quality of public services, internal control,

   carrying out explanatory work among the population, aimed at

   ensuring transparency of the process of rendering public services;

- advanced training of specialists in the field of public

   services.

In general, during 2022, the work was aimed at increasing the satisfaction of service recipients with the quality of public services. Specific measures to implement the tasks set, targeted work to eliminate shortcomings and solve problematic issues will improve the performance of state bodies in terms of timeliness and quality in the provision of public services.

Дата публикации

12 апреля 2023