Report on the activities of state bodies of the akimat of the Beimbet Mailin district on the provision of public services for 12 months of 2022

1. General provisions

1) Information about the service provider

According to the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services", a public service is one of the forms of implementation of certain state functions, carried out individually at the request or without the request of service recipients and aimed at realizing their rights, freedoms and legitimate interests, providing them relevant tangible or intangible benefits. According to the Register of Public Services, approved by Order acting. Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39 / NҚ., the executive bodies of the Beimbet Mailin district akimat provide 49 types, 80 subtypes of public services.
In the Beimbet Maylin area, public services are provided by the administrations of akims of Asenkritovskiy rural district, Belinsky rural district, Kalininsky rural district, Maysky rural district, Naberezhnye rural district, Novoilyinovsky rural district, Pavlovsky rural district, Tobol village, Ayet rural district, the department of registration of acts of civil status of the apparatus akim of the district and 8 state institutions of the akimat of the district Beimbet Mailin (department of housing and communal services, passenger transport and highways, department of employment and social programs, department of agriculture, department of architecture, construction and urban planning, department of land relations, department of physical culture and sports, department of economics and finance), 1 subordinate institution: Employment Center.

2) Information about public services:

number of public services

51 видов, 80 подвидов

Number of services provided only through NJSC “State Corporation “Government for Citizens”

1 подвид

Number of services provided only in LEBs

5

number of approved public service standards

–51

3Information about the most popular public services:

In total, 32,590 services were provided in the district for 12 months of 2022, including through the PSC - 753 services, in a state body - 304 services, in electronic form - 31,533 public services:

The main problematic issues in the provision of public services that affect the assessment of the effectiveness of our region are insufficient work in the field of public awareness, as well as a change in personnel.

The most requested services are:

"Issuance of certificates for the right to drive tractors and self-propelled chassis and mechanisms made on their basis, self-propelled agricultural, reclamation and road-building machines and mechanisms, as well as special off-road vehicles"

"Issuance of repeated certificates or certificates of registration of acts of civil status"

"Providing assistance to job seekers and the unemployed"

"Approval of land management projects for the formation of land plots"

"Assignment of social assistance to certain categories of needy citizens by decisions of local representative bodies" -

2. Work with service recipients

1) Information about sources and places of access to information on the procedure for the provision of public services:

In order to ensure equal access of the population to public services, links to the Law of the Republic of Kazakhstan "On Public Services" are placed in the section "Public Services" on the official Internet resource of the Beimbet Maylin district akimat, Register of public services provided to individuals and legal entities, list of public services provided by state institutions of the akimat, Rules of public services, contact numbers of state service providers of the akimat of the district, through which you can get information on the procedure for the provision of public services.
Stands with normative legal acts were issued in state institutions of the district akimat, responsible officials for the provision of public services were identified.
In order to simplify the process of obtaining services in the building of the akimat of the district there is a front office with a self-service corner for self-obtaining public services, in the district branch of the Non-profit Joint Stock Company "State Corporation "Government for Citizens" in the Kostanay region, there are self-service sectors "Connection Point", in which each service recipient can receive an electronic service independently, or with the help of a PSC employee. At the same time, residents of rural districts can assess the possibility of an “electronic government” portal with the help of “self-service corners”, which are installed in each rural district and public institutions providing public services. In total, 11 "self-service corners" have been installed in the district. "Self-service corners" make it possible to increase the information competence of service recipients by teaching them how to use the skills of working with the "electronic government" portal.

2) Information on public discussions of draft public service standards

According to Art. 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", public discussions of draft public service standards are not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance , settlements, villages, rural districts.

3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.)

An important point in the provision of public services is the provision of complete and reliable information on the procedure for the provision of public services to service recipients in an accessible form, as well as the holding of training seminars for specialists involved in the provision of public services. In total, 464 explanatory events of various nature were held during the reporting period (desk meetings with the participation of the akim of the district, control hours with the participation of the head of the apparatus, responsible specialists, round tables, newspaper publications, live broadcasts, television appearances, services") to improve the quality of public services. To raise awareness of the population in rural districts, the village of Tobol, weekly explanatory seminars are held with the invitation of various groups of the population: pensioners, workers, youth. On the basis of "Self-service corners" training is provided to work with the e-government portal, training in electronic services. At the end of the month, protocols and photos of the training seminars held are provided. To ensure the accessibility of the population with limited mobility to the provision of public services, specialists from rural districts are implementing the “Service to the Home” project, during which citizens are visited at home, directly to provide public services, receive an EDS or learn the e-government portal. During the past year, the internal control service of the district akim Beimbet Mailin, together with representatives of civil society, carried out work on public control over the quality of public services, visited 10 institutions. Based on the results of the measures taken, no violations were identified. Information about the conduct of public control is posted on social networks, the media.

3. Activities to improve the processes of providing public services.

1) Results of optimization and automation of public service delivery processes

The results of optimization and automation of the processes of providing public services have a positive impact on the quality of their provision. The procedure for the provision of public services is simplified, the terms and administrative barriers in the process of providing public services are reduced. A proposal was developed in the field of providing budget loans for specialists coming to work in rural areas.

2) Activities aimed at improving qualifications сотрудников в сфере оказания государственных услуг

In order to improve the professional qualifications of specialists providing public services, general legal education classes are held, where topical topics are discussed, specialists take part in seminars.

The advanced training of civil servants of the akimat of the district is carried out on the basis of the Schedule for the advanced training of civil servants of the State Enterprise "Regional Center for Retraining and Advanced Training of Civil Servants" of the Akimat of Kostanay region. In 2022, 2 specialists completed advanced training courses in the provision of public services.

4. Control over the quality of public services

1) Information on complaints of service recipients regarding the provision of public services.

During the reporting period, complaints from service recipients on the provision of public services to the state service providers of the akimat of the district were not received and were not considered.

2) The results of control over the quality of the provision of public services, carried out by the service of internal control over the quality of the provision of public services

During the specified period, the internal control service carried out 9 control measures for monitoring the quality of the provision of public services, which covered 9 objects. During the inspections, 11 violations were identified in the provision of public services by service providers, such as: 2 facts of violations of the deadlines for refusals to provide public services, posting out-of-date information on information boards of service providers, and providing false information in monthly reports to the internal control service. Based on the results of the inspections, certain recommendations were given, which were implemented during the past year. 2 specialists trained; up-to-date information is posted on information stands; information about the work of state bodies in the field of public services is published in the district newspaper.

3) Results of public monitoring of the quality of public services.

In 2022, public monitoring of the quality of public services was carried out

by the public association "Sanaly Urpak" According to its results, satisfaction with the result of the provision of services by local executive bodies of the Beimbet Mailin district was positive.

5. Prospects for further efficiency and increased satisfaction of service recipients with the quality of public services

The main directions for improving the quality of public services are the automation of services, increasing the level of professionalism of specialists providing services. Explanatory events, training seminars for the population, digital literacy courses are of great importance. In general, in the field of public services, there is a positive trend towards an increase in the number of services provided through the "electronic government portal", including the issuance of licenses and permits through information systems. Work aimed at improving the quality of public services provided, fully focusing on the needs of the population, as a consumer of public services, will continue.