Report on the work of a public institution "The office of the Akim of Novoilinovsky rural district" for the provision of public services for 2022
Public services are provided in the State Institution "Office of the Akim of Novoilinovsky rural district", located at the address: Novoilinovka village, Shkolnaya Street, building 35/2. Phone (fax): 8(71436) 2-51-04.
According to the Law of the Republic of Kazakhstan "On Administrative Procedures", the state service is the activity of state bodies aimed at ensuring the rights, freedoms and protection of the legitimate interests of individuals and legal entities.
The list of public services provided by central and local executive bodies is a single Register of public services.
In accordance with Article 35 of the Law of the Republic of Kazakhstan dated January 23, 2001 "On local government and self-government in the Republic of Kazakhstan", the Law of the Republic of Kazakhstan dated April 15, 2013 "On public services", in order to provide public services to the population in accordance with approved standards , by the order of the akim of the Novoilyinovsky rural district No. 4-r dated January 27, 2022 “On the appointment of those responsible for the provision of public services”, responsible specialists of the office of the akim of the Novoilyinovsky rural district were appointed in accordance with their functional duties and scope of activities for the execution of the provision of public services.
The register of public services provided by the State Institution "Office of the Akim of Novoilinovsky rural District" contains 14 services.
8.Purpose of state targeted social assistance
In 2022, 43 public services were provided, of which:1. Acquisition of rights to land plots that are in state ownership that does not require tenders (tenders, auctions): individuals - 9, legal entities - 27.2. Issuance of a decision to change the purpose of the land plot: for individuals - 1, for legal entities - 3.3. Sale of a land plot to private ownership at a time or in installments: legal entities - 3.
In the building of the office of the akim of the Novoilinovsky rural district, information about the public services provided is posted in an accessible place for citizens, there is also a "Self-service Corner" of electronic public services, where through the portal of the electronic government of the Republic of Kazakhstan "e-gov", a citizen has the opportunity to receive public services in electronic form without contacting the PSC.
The official website of the akimat of the Beimbet Maylin district has a section "Public services", which contains all the necessary information for service recipients: the register of public services, standards, regulations, passports of public services.
of providing public services
The result of optimizing and automating the process of providing public services is the general availability of public services to the service recipient through the e-government web portal. Activities aimed at improving the skills of employees in the provision of public services are carried out.
At the meetings under the akim of the rural district, the following issues were considered:
This will allow us to reach a qualitatively new level of efficiency and convenience for citizens and organizations to receive public services and information about the results of the activities of state bodies.
One of the criteria for evaluating efficiency is the timely and high-quality provision of services, increasing the level of satisfaction of citizens.
According to the established terms of rendering services for the reporting period, there are no violations.
Complaints of service recipients on the provision of public services to the office of the akim of the rural district were not received.
In order to ensure the transparency of the process of providing public services, a meeting of the local community was held in 2022 regarding the organization of work on the provision of public services.
The prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services in the akim's office include:
- ensuring the activities of the office of the akim of the rural district, based on the principles of legality, efficiency of response to requests of service recipients,
transparency, efficiency and effectiveness;
- monitoring the quality of public services, internal control,
conducting awareness-raising activities among the population aimed at
ensuring transparency in the provision of public services;
- professional development of specialists in the field of public
services.
In general, during 2023, the work will be aimed at increasing the satisfaction of service recipients with the quality of public services. Specific measures to implement the tasks set, targeted work to eliminate shortcomings and solve problematic issues will improve the performance of state bodies according to the criteria of timeliness and quality in the provision of public services.