On the state of work with citizens' appeals from January 1 to December 31, 2022
During the period under review, local executive bodies of the Beimbet Mailin district received 856 appeals, of which: 308 appeals to the district akim’s office, 250 district akimat departments, 186 akims’ offices of rural districts, Tobol village (table below).
Total number of appeals to local executive bodies Beimbet Maylin district
|
№ |
Name of the state body
|
Total hits
|
of which by type of appeal
|
||
|
statements
|
complaints
|
other
|
|||
|
1 |
Akim's Office of Beimbet Mailin District |
308 |
108
|
7 |
193 |
|
2 |
State Institution "Department of Architecture, Urban Planning and Construction of the Akimat of the Beimbet Mailin District" |
41 |
15 |
5 |
21 |
|
3 |
State Institution "Department of Agriculture of the Akimat of Beimbet Mailin District" |
19 |
0 |
0 |
19 |
|
4 |
State Institution "Department of Internal Policy of the Akimat of Beimbet Mailin District" |
4 |
0 |
0 |
4 |
|
5 |
State Institution "Department of Employment and Social Programs of the Akimat of Beimbet Mailin District" |
7 |
1 |
0 |
6 |
|
6 |
State Institution "Department of Entrepreneurship of Akimat Beimbet Mailin " |
3 |
1 |
0 |
2 |
|
7 |
State Institution "Department of Land Relations of Akimat Beimbet Mailin" |
130 |
90 |
0 |
40 |
|
8 |
State Institution "Department of Economics and Finance of Akimat Beimbet Mailin" |
5 |
0 |
0 |
5 |
|
9 |
State Institution "Department of Sports and Physical Culture of the Akimat of Beimbet Mailin" |
2 |
1 |
0 |
1 |
|
10 |
State institution "Department of housing and communal services, PT and AD of the akimat of Beimbet Mailin" |
98 |
55 |
0 |
43 |
|
10 |
GKKP "Taranovets" on the right of economic management of the housing and communal services department of the Akimat of the Beimbet Mailin district |
1 |
0 |
0 |
1 |
|
10 |
GKKP "Tobol" on the right of economic management of the department of housing and communal services of the Akimat of the Beimbet Mailin district |
2 |
2 |
0 |
0 |
|
9 |
State institution "Apparatus of akim of Asenkritovsky rural district" |
16 |
2 |
0 |
14 |
|
10 |
State Institution "Apparatus of Akim of the Belinsky rural district" |
17 |
0 |
0 |
17 |
|
11 |
State Institution "Akim's Office of the Kalinin Rural District" |
21 |
11 |
0 |
10 |
|
12 |
State institution "Apparatus of akim of the Maisky rural district" |
6 |
3 |
0 |
3 |
|
13 |
State Institution "Apparatus of the Akim of the Naberezhny Rural District" |
13 |
2 |
0 |
11 |
|
14 |
State Institution "Apparatus of Akim of Novoilyinovsky rural district" |
13 |
11 |
0 |
2 |
|
15 |
State Institution "Apparatus of Akim of Pavlovsk rural district" |
22 |
2 |
0 |
20 |
|
16 |
State Institution "Apparatus of the akim of the rural district Ayet" |
36 |
15
|
0 |
21
|
|
17 |
State Institution "Apparatus of Akim of Tobol village" |
45 |
18 |
0 |
27 |
|
|
Total |
809 |
337 |
12 |
460 |
At the place of receipt, 711 appeals were considered and resolved (the apparatus of the akim of the district - 308, departments of the akimat of the district - 312, the apparatus of akims of rural districts - 189), of which:
satisfied - (apparatus of akim of the district - 56, departments of the akimat of the district -25, apparatuses of akims of rural districts - 34),
refused - 4 (apparatus of the akim of the district - 42, departments of the akimat of the district - 43, apparatuses of akims of rural districts - 25),
clarified -186 (apparatus of the akim of the district - 210, departments of the akimat of the district - 146, apparatuses of akims of rural districts - 127),
terminated - 0 (apparatus of the akim of the district - 0, departments of the akimat of the district - 0, apparatuses of akims of rural districts - 0).
For consideration on the competence redirected - 135 appeals (apparatus of the akim of the district - 122, departments of the akimat of the district - 3, apparatuses of akims of rural districts - 10),
Consideration stopped - 3 (apparatus of the akim of the district - 1, departments of the akimat of the district - 2, apparatuses of akims of rural districts - 0),
under consideration - 18 appeals (apparatus of the akim of the district - 7, departments of the akimat of the district - 7, apparatuses of akims of rural districts - 4,
Noted and written off to file-0.
The most pressing questions are:
it is necessary to single out 4 types of the issue with the largest number of appeals (the district akim's office - execution of judicial acts, housing and communal services - 55 land and land use - 90, complaints against officials - 9, departments of the district akimat - agriculture - 19, construction - 15, akims' offices rural districts: housing and communal services-21, land and land use-28).
During the period under review, 12 complaints were received (apparatus of the akim of the district - 7, departments of the akimat of the district - 5, administrations of akims of rural districts - 0), on which decisions were made: the facts indicated in the appeal were not confirmed.
Complaints received by the local executive bodies of the Beimbet Maylin district
|
№ |
Name of the state body
|
Number of complaints received
|
decisions taken |
||
|
satisfied
|
denied
|
redirected
|
|||
|
1 |
District Akim's Office |
7 |
1 |
6 |
0 |
|
2 |
State Institution "Department of Architecture, Urban Planning and Construction of the Akimat of the Beimbet Mailin District"
|
5 |
0 |
0 |
1 |
|
|
Total |
8 |
1 |
4 |
2 |
The most relevant issues when filing complaints are the following:
it is necessary to single out 3 types of the issue with the largest number of complaints, (the apparatus of the akim of the district - 7, complaints were received about the actions and inaction of officials, during the consideration of complaints in the actions of civil servants, official actions were not revealed violation of the legislation of the Republic of Kazakhstan, 1 state official was punished on one complaint employee).
During the period under review, the LEA received 0 repeated appeals (the office of the district akim - 0, departments of the district akimat - 0, the offices of akims of rural districts - **), of which - 0 complaints, (the office of the district akim - 0, departments of the district akimat - 0, apparatuses of akims of rural districts-0).
Since the beginning of the year, 0 appeals have been received on the issue of holding rallies (the apparatus of the district akim - 0, departments of the district akimat - 0, the apparatus of akims of rural districts - 0), as well as 0 complaints about the quality of roads, (the apparatus of the district akim - 0, departments of the district akimat - 0, apparatuses of akims of rural districts - 0).
With violation of the deadlines, 0 appeals were considered (apparatus of the akim of the district - 0, departments of the akimat of the district - 0, apparatuses of akims of rural districts - 0). For violation of the terms of consideration and other violations in the work with citizens' appeals, 0 people were brought to disciplinary responsibility.
Disciplinary sanctions
|
№ |
when |
who |
For what |
|
1 |
1st half
|
Mnaidarova D.S. chief specialist of the Kalininsky c / o
|
Late registration of an electronic appeal in the IAS "El. appeal" |
|
2 |
25.03.2022 |
Kozganbaev Sultan Kairzhanovich Chief Specialist of the Department of Land Relations
|
Late registration of an electronic appeal in the IAS "El. appeal" |
|
3 |
In August
|
Maltabarov B.I, Chief Specialist of the Department of Land Relations
|
For violation of the terms of redirection in accordance with the norms of the APK RK |
|
4 |
October
|
Арыков А.М,, заместитель акима с/о Айет |
За ошибочно выбранную кнопку «принять к сведению» вместо «Предоставить ответ» |
|
5 |
Калакпасова А.А., гл спец отдела архитектуры |
||
|
6 |
Бимагамбетова Е.Г., Гл.спец Белинского с/о |
About the work of the front office
As part of the implementation of the Roadmap, the location of the front office (public reception of the district akimat) was chosen to be office No. 1 (documentation department of the apparatus of the district akim), which is located on the first floor near the main entrance to the akimat building. At the expense of own funds - 1.8 million tenge, in the first decade of December 2019, repair work was started, the necessary components were purchased (1 TV, 1 sofa, 1 cooler, 3 tables, 1 computer and office equipment for a self-service corner).
In the third decade, the front office began to carry out its work, on a permanent basis in the reception room of citizens, citizens are received by the akim of the district, deputies of the akim of the district, the head of the apparatus of the akim of the district and heads of state institutions. There is also a “self-service corner” in the front office, where each owner of an electronic digital signature (EDS) can independently receive the necessary service on the portal of the “Electronic Government”, if necessary, having received the necessary consultations from the specialists of the apparatus of the district akim. The front office receives applications, control over their implementation in all areas.
THE PASSPORT
front office (reception of citizens of the Akimat of Beimbet Mailin district)
With. Ayet
|
Location: |
building of the district akimat, office No. 1 |
|
Opening year
|
2019, December, 1.8 million tenge (at own expense) |
|
Object area: |
30 sq.m. |
|
Headcount |
2 persons |
|
Logistics: |
3 computers (1 for citizens self-service), 1 TV, 1 sofa, 1 cooler, 4 tables |
|
Front office functions: |
implementation of the reception of citizens by the akim of the district, deputies of the akim, heads of state institutions of the district, work with citizens' appeals and their control in all areas, provision and advice on obtaining public services. |