PROTOCOL
discussion of the report on activities in the provision of public services for 2021.
s.Ayet April 28, 2022
16-00 hours
Chaired: Toleukhan N. - Head of the State Institution "Department of Architecture, Urban Planning and Construction of the Akimat of the Beimbet Mailin District"
Present: Head of the State Institution "Department of Land Relations of the Akimat of Beimbet Mailin District" Zhakupov S.S., Chief Specialist of the State Institution "Department of Land Relations of the Akimat of Beimbet Mailin District" Kozganbaev S.K., Chief Specialist of the State Institution "Department of Architecture, Urban Planning and Construction of the Akimat of Beimbet District Mailina" Bayaziyev S.B., service recipients.
Total: 9 people. Agenda: 1. Discussion of the annual report on the activities of the State Institution "Department of Architecture, Urban Planning and Construction of the Beimbet Mailin District Akimat" on the provision of public services for 2021.
In total, the department provided 305 services in 2021, of which 37 services were provided through the State Corporation. All services are provided free of charge, there are no paid services.
3) Information about the most popular public services.
The most demanded 2 public services:
“Provision of initial materials in the development of construction and reconstruction projects (re-planning and re-equipment)”;
"Coordination of the sketch (sketch project)".
Work with service recipients.
1) To inform service recipients about the procedure for the provision of public services, the Department is equipped with a stand "Public Services", which contains regulatory legal acts regulating the provision of public services
Also, in order to inform the service recipients about the procedure for the provision of public services, standards and regulations of the public service are posted on the official Internet resource of the Beimbet Mailin district akimat in the section "Architecture and urban planning".
2) Information about public discussions of draft public service standards.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
3.Activities to improve the processes of providing public services.
1) Results of optimization and automation of public service delivery processes.
Optimization and automation of the processes for the provision of public services in 2021 was not carried out.
2) Activities aimed at improving the skills of employees in the provision of public services were not carried out
3) Regulatory and legal improvement of the processes of rendering public services.
There was no regulatory and legal improvement of the processes for the provision of public services in 2021.
1) Information on complaints from service recipients regarding the provision of public services (Appendix).
There were no complaints from service recipients regarding the provision of public services in 2021.
2) The results of internal control over the quality of public services.
In total, the department provided 305 services in 2021. All services are provided free of charge, there are no paid services.
. The timing of the provision of public services was not violated.
3) The results of control over the quality of the provision of public services, carried out by the authorized body for assessing and monitoring the quality of the provision of public services.
4) Results of public monitoring of the quality of public services.
Public monitoring of the quality of public services in 2021 was not carried out.
5.Prospects for further efficiency and increased satisfaction of service recipients with the quality of public services.
In order to increase the level of satisfaction of service recipients with the quality of public services, the department is conducting purposeful work. So, in 2021, the department approved an action plan to improve the availability and quality of public services, which provides
- prevention of violations of the terms for the provision of public services;
- timely informing the population about the procedure for the provision of public services through stands, the media and official Internet resources, holding seminars with specialists from the State Corporation, akims and specialists from villages, rural districts and the village of Ayet, heads of state institutions;
-increase in the share of public services provided through the State Corporation on the principle of "one window" (explanatory measures);
- carrying out activities to promote and inform service recipients about the possibilities of obtaining public services through the State Corporation, the e-government portal;
- advanced training of employees in the provision of public services.
Based on the results of the discussion of the report, DECIDED:
Head of State Institution "Department of Architecture,
urban planning and construction
Akimat of Beimbet Mailin district" Toleukhan N.