Protocol discussion of the report on the activities in the field of provision of public services for 2021
April 22, 2022 16-00 Chapel
Chaired by: Head of the State Institution "Department of Housing and Communal Services, Passenger Transport and Highways of Akimat of the district of Beimbet Maylin" Tobylbayev D.Zh. Present: Chief specialist of the State Institution "Department of Housing and Communal Services, Passenger Transport and Highways of the Akimat of the district of Beimbet Maylin" Baimagambetov A.S., methodologist of the State Institution "Department of Housing and Communal Services, Passenger Transport and Highways of the Akimat of the district of Beimbet Maylin" Jafarova T.V., head of the department of the district of Beimbet Maylin for public services branch of the NAO "State Corporation "Government for Citizens" in Kostanay region M. Niyazov And service recipients.
Total: 4 people.
The agenda:
(Tobylbayev D.Zh.)
1) Information about the service provider.
GU "Department of Housing and Communal Services, passenger transport and Highways of Akimat of Beimbet Maylin district", Beimbet Maylin district, rural district of Ayet, village of Ayet, Tauelsizdik str., 60 tel: 8-714-36-3-64-16.
2) Information about public services.
According to the approved standards and regulations of public services in the field of architecture and urban planning in 2021, the department provided 4 types of public services. Including:
- housing and communal services, passenger transport and highways provided 29 services for 4 types of public services.
The service of registration and priority, as well as the adoption by local executive bodies of a decision on the provision of housing to citizens in need of housing from the public housing stock or housing rented by the local executive body in a private housing stock -22,
The issuance of a passport of readiness for energy-producing and energy-transmitting organizations to work in the autumn-winter period-2,
Issuance of a permit for the placement of outdoor (visual) advertising on stationary advertising sites in the right-of-way of public roads of regional and district significance-5;
Privatization of housing from the public housing fund-0".
In total, the department provided 29 services in 2021. All services are provided free of charge, there are no paid services.
3) Information about the most popular public services.
2 public services are most in demand:
Registration and priority, as well as the adoption by local executive bodies of a decision on the provision of housing to citizens in need of housing from the public housing fund or housing rented by the local executive body in a private housing fund;
Issuance of a permit for the placement of outdoor (visual) advertising on stationary advertising sites in the right-of-way of public roads of regional and district significance
Work with service recipients.
1) To inform service recipients about the procedure for the provision of public services, the Department has a stand "Public Services", which contains regulatory legal acts regulating the provision of public services
Also, in order to inform service recipients about the procedure for the provision of public services, standards and regulations of public services are posted on the official Internet resource of the akimat of the Beimbet Maylin district in the "Documents" section.
2) Information on public discussions of draft standards of public services.
3) Measures aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
Measures taken to ensure transparency of the process of providing public services
1) Results of optimization and automation of the processes of rendering public services.
Automation of the processes of rendering public services in 2021 was carried out for the state service Registration and priority, as well as the adoption by local executive bodies of a decision on the provision of housing to citizens in need of housing from the public housing fund or housing rented by the local executive body in a private housing fund.
2) Measures aimed at improving the skills of employees in the provision of public services were not carried out
3) Regulatory and legal improvement of the processes of rendering public services.
There was no regulatory improvement in the processes of rendering public services in 2021.
1) Information on complaints of service recipients regarding the provision of public services (appendix).
There were no complaints from service recipients regarding the provision of public services in 2021.
2) The results of internal control over the quality of public services.
In total, the department provided 22 services in 2021. All services are provided free of charge, there are no paid services. The deadlines for the provision of public services were not violated.
3) The results of the quality control of the provision of public services conducted by the authorized body for the assessment and control of the quality of public services.
4) The results of public monitoring of the quality of public services.
There was no public monitoring of the quality of public services in 2021.
In order to increase the level of satisfaction of service recipients with the quality of public services, the department is working purposefully. So, in 2021, the department approved an action plan on improving the availability and quality of public services, which provides
- prevention of violations of the deadlines for the provision of public services;
- timely informing the population about the procedure for providing public services through stands, mass media and official Internet resources, holding seminars with specialists of the State Corporation, akims and specialists of villages, rural districts and the village of Ayet, heads of state institutions;
- increase in the share of public services provided through the State Corporation on the principle of "one window" (explanatory measures);
- carrying out activities to popularize and inform service recipients about the possibilities of obtaining public services through the State Corporation, the portal of "electronic government";
- professional development of employees in the provision of public services.
Following the discussion of the report, we DECIDED:
- ensure control over compliance with standards and regulations of public services, as well as other requirements for the provision of services;
- to ensure the provision of complete, reliable and timely reporting information within the framework of internal control over the quality of public services;
- to take appropriate measures on an ongoing basis to increase the responsibility of civil servants providing public services.
Head D. Tobylbayev