Report about the work of the state institution "Apparatus of Akim of the Pavlovsky rural district" for the provision of public services for 2021
Public services are provided in the State Institution "Apparatus of the Akim of the Pavlovsky rural district", located at the address: Pavlovka village, lane named after. Vachasova, house 163. Phone: 8(71436) 3-98-80.
According to the Law of the Republic of Kazakhstan “On Administrative Procedures”, a public service is the activity of state bodies aimed atensuring the rights, freedoms and protection of the legitimate interests of individuals and legal entities.
The list of public services provided by central and local executive bodies is compiled by a single Register of public services.
In accordance with Article 35 of the Law of the Republic of Kazakhstan dated January 23, 2001 "On local government and self-government in the Republic of Kazakhstan", The Law of the Republic of Kazakhstan dated April 15, 2013 "On public services", in order to provide public services to the population in accordance with approved standards, by order of the akim of the Pavlovsk rural district No. 26 dated October 04, 2021 “On the appointment of those responsible for the provision of public services”, responsible specialists of the apparatus of the akim of the Pavlovsk rural district were appointed in accordance with their functional duties and field of activity for the execution of the provision of public services.
The register of public services provided by the State Institution "Apparatus of Akim of the Pavlovsk rural district" contains 14 services.
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1) Issuance of a decision to change the purpose of the land plot"; 2) Provision of a land plot for the construction of an object within the boundaries of a settlement; 3) Acquisition of rights to land plots that are state-owned, not requiring tenders (tenders, auctions); 4) Sale of a land plot to private ownership at a time or in installments; 5) Putting on the queue for obtaining a land plot; 6) Registration of death, including making changes, additions and corrections to civil status records; 7) Registration of the conclusion of marriage (matrimony), including the introduction of changes, additions and corrections to the records of acts of civil status; 8) Registration of dissolution of marriage (matrimony), including the introduction of changes, additions and corrections to the civil status records; 9) Registration of a change of name, patronymic, surname, including the introduction of changes, additions and corrections to the records of acts of civil status; 10) Registration of the birth of a child, including the introduction of changes, additions and corrections to the civil status records; 11) Restoration of vital records; 12) Cancellation of civil status records; 13) Appointment of social assistance to certain categories of citizens in need by decisions of local representative bodies; 14) Appointment of state targeted social assistance. |
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In 2021, 1public service, including:
In the building of the administration of the akim of the Pavlovsk rural district, in an accessible place for citizens, there is information about the public services provided, there is also a “Self-service Corner” of electronic public services, where through the portal of the electronic government of the Republic of Kazakhstan “e-gov”, a citizen has the opportunity without contacting the public service center, receive public services in electronic form.
On the official website of the Akimat of the Beimbet Mailin district there is a section "Public Services", which contains all the necessary information for service recipients: a register of public services, rules, passports of public services.
The result of optimizing and automating the process of providing public services is the general availability of public services to the recipient through the e-government web portal. Measures are being taken to improve the skills of employees in the provision of public services.
At meetings under the akim of the rural district, the following issues were considered:
population.
This will allow reaching a qualitatively new level of efficiency and convenience for citizens and organizations to receive public services and information about the results of the activities of state bodies.
One of the criteria for evaluating the effectiveness is the timely and high-quality provision of services, increasing the level of satisfaction of citizens.
There were no violations in terms of the established terms for the provision of services for the reporting period.
Complaints of service recipients on the provision of public services to the administration of the akim of the rural district were not received.
In order to ensure the transparency of the process of providing public services, in 2021 a meeting of the local community was held regarding the organization of work on the provision of public services
The prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services in the akim's office include:
- ensuring the activities of the administration of the akim of the rural district, based on the principles of legality, prompt response to requests from service recipients, transparency, efficiency and effectiveness;
- monitoring the quality of the provision of public services, conducting explanatory work among the population, aimed at ensuring the transparency of the process of providing public services;
- advanced training of specialists in the field of public
services.
In general, during 2022, work will be aimed at increasing the satisfaction of service recipients with the quality of public services. Specific measures to implement the tasks set, targeted work to eliminate shortcomings and solve problematic issues will improve the performance of state bodies in terms of timeliness and quality in the provision of public services.