Report about the work of a public institution "Akim's Officeакима Asenkritovsky rural district" for the provision of public services for 2021
State Institution " Akim's Office of Asenkritovsky rural district " is located at: vilage:Asenkritovka street:Ayatskaya Street, building 69, of the district Beimbeta Mailina, Kostanay region, phone 8(71436) 28385.
According to the Law of the Republic of Kazakhstan "On Public Services", a public service is one of the forms of implementation of certain state functions performed individually at the request or without the request of service recipients and aimed at realizing their rights, freedoms and legitimate interests, providing them with appropriate material or non - material benefits.
In 2011 , there is 22 state services were rendered, of which:
For visual information on the procedure for providing state services,a stand is installed in the building of the office of the akim of the rural district, which contains: register of state services provided by the office of the akim of the rural district, order of the akim of Asenkritovsky rural district "On the assignment of responsible persons for the provision of public services in the state institution" Akim's Office of Asenkritovsky rural district", the schedule for accepting documents for the provision of public services, rules and standards of public services. All visual information is available in the state and Russian languages.
There is a "Self-service Corner" in the building of the akim's office of the rural district . The main goal of this "self-service corner" is to provide public services in electronic form and increase the digital literacy of the population.
Also in the building of the akimat there is an open access point (PAP) e-Qoldau, through which residents will be able to receive a wide range of electronic services. You can get up to 900 services at the open access point — your computer has direct Internet access. Any resident of the village can go to the websites of local authorities: the government, the Parliament, the President of the Republic of Kazakhstan and get the necessary information or information about the work of certain departments and ministries.
The result of optimizing and automating the process of providing public services is the general availability of public services to the recipient through the e-government web portal. Measures are being taken to improve the skills of employees in the field of public services.
Seminars on improving digital literacy among the district's population are held on a weekly basis. For socially vulnerable segments of the population, there is an opportunity to receive electronic public services at home, for 2021 by specialists of the akim's office of Asenkritovsky district was provided with two public services at home.
One of the criteria for evaluating effectiveness is timely and high-quality provision of services, increasing the level of satisfaction of citizens.
There were no violations of the established terms of service delivery during the reporting period.
There were no complaints from service recipients regarding the provision of public services to the office of the akim of the rural district.
In order to ensure the transparency of the process of providing public services, a meeting of citizens was held online in 201.1 regarding the organization of work on the provision of public services.
In general, during 202.11 years, the work was aimed at increasing the satisfaction of service recipients with the quality of public services provided. Concrete measures to implement the tasks set, targeted work to eliminate shortcomings and address problematic issues will improve the performance of state bodies according to the criteria of timeliness and quality in the provision of public services.