Report on the activities of the State Institution "Department of Employment and Social Programs of the Akimat of the Beimbet Mailin District» on the provision of public services for 2021.
1) Information about the service provider: State Institution "Department of Employment and Social Programs of the Akimat of Beimbet Mailin District" Legal address : 11700,Republic of Kazakhstan,Kostanay region, Beimbet Mailin district , village Әiyet,Tauelsizdik street 87. E-mail:.l.malchevskaya@kostanay.gov.kz. Phone 8(71436)3-62-95. The head of the department is Malchevskaya Lyudmila Konstantinovna.
2) Information about public services:
The State Institution "Department of Employment and Social Programs of the Beimbet Maylin District Akimat" together with the subordinate organization of the KSU "Employment Center" provide 19 public services.
In total, according to the results of 2021, the department provided 1,409 public services. In total, for 12 months of 2021, 132 services were provided through the Beimbet Mailin District Department for Servicing the Population of the branch of NJSC State Corporation "Government for Citizens" in the Kostanay region. The number of public services rendered through the e-government portal is 1094 services. Number of services via sms -18 services. 19 public services are provided free of charge. All 19 public services are provided in electronic and paper form. Approved standards and rules for the provision of public services 19.
3) Information about the most popular public services.
The largest number of services rendered falls on the State Institution "Department of Employment and Social Programs of the Akimat of the Beimbet Mailin District"
In the field of social protection of the population, they mainly apply for the following types of services:
- the appointment of social assistance to certain categories of needy citizens by decisions of local representative bodies;
- Registration of documents for the provision of disabled people and disabled children with sanatorium-resort treatment;
- issuance of referrals to persons for participation in active employment promotion measures;
- registration of job seekers.
1) Information about sources and places of access to information on the procedure for the provision of public services:
On the Internet resource of the akimat of the Beimbet Mailin districthttps://www.gov.kz/ in the “public services” section, data on the provision of public services is updated, standards and rules for the provision of public services, contact information, as well as instructions for users of electronic public services are posted.
Stands with regulatory legal acts, information and reference materials for the provision of public services have been designed in public institutions, responsible officials for the quality provision of public services have been identified by order of the head.
3) Measures aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
Meetings, seminars and round tables on problematic issues are held at the School of Legal General Education on an ongoing basis.
The department has a "Self-Service Corner" of electronic government services. Through the portal of the electronic government of the Republic of Kazakhstan "e-gov", a citizen has the opportunity, without contacting the Public Service Center, to receive public services in electronic form.
Automation of the processes of providing public services has a positive impact on the quality of their provision. With the automation of processes, the provision of public services is simplified, the terms for receiving documents are reduced.
2) Measures aimed at improving the skills of employees in the provision of public services. To improve the quality of public services, the Department of Employment and Social Programs closely cooperates with the State Corporation.
Advanced training of civil servants of a state institution is carried out on the basis of the Plan-Schedule of advanced training of civil servants.
3) Regulatory and legal improvement of the processes of rendering public services.
The provision of public services is carried out on the basis of regulatory legal acts regulating this process:
- Law of the Republic of Kazakhstan "On public services" dated April 15, 2013;
- Register of public services provided to individuals and legal entities, approved by the Decree of the Government of the Republic of Kazakhstan dated January 31, 2020 No. 39/НҚ;
- Standards and Rules for the provision of public services.
1) Information on complaints from service recipients regarding the provision of public services.
There have been no complaints since the beginning of 2021.
The task was set to strengthen the functions of monitoring the provision of public services. Constantly hold meetings and seminars on problematic issues and on the prevention of violations, the interaction of interested departments with the Department of the Beimbet Mailin district for “Public Services” of the branch of the State Corporation “Government for Citizens” NJSC in Kostanay region.
Increase the number of public services provided through the "electronic government portal". Continue broad explanatory work on the possibilities of the "electronic government" portal and the benefits of EDS.