Report on the work of a public institution "The office of Akim of the rural district of Ayet " for the provision of public services for 2021.
The state institution "Akim's Office of the rural district of Ayet" is located at the address: Kostanay region, Beimbet Maylin district, village of Ayet, Tauelsizdik street 87, Beimbet Maylin district, phone 87143637175.
According to the Law of the Republic of Kazakhstan "On Administrative Procedures", the state service is the activity of state bodies aimed at ensuring the rights, freedoms and protection of the legitimate interests of individuals and legal entities.
The list of public services provided by central and local executive bodies is a unified Register of public services.
In accordance with Article 35 of the Law of the Republic of Kazakhstan dated January 23, 2001 "On Local Public Administration and Self-Government in the Republic of Kazakhstan", the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", in order to provide public services to the population in accordance with approved standards, By the order of the akim of the rural district of Ayet No. 124-r dated October 29, 2021 "On the appointment of responsible persons for the provision of public services in the state institution "Apparatus of the Akim of the rural district of Ayet", responsible specialists of the apparatus of the akim of the rural district of Ayet were appointed in accordance with their functional duties and scope of activity for the performance of the provision of public services.
The register of public services provided by the State Institution "Akim's Office of the rural district of Ayet" contains 14 services.
13.Sale of a land plot to private ownership at a time or in installments
14.Queuing for a land plot
In 2021, 60 public services were provided, including:
Acquisition of rights to state–owned land plots that do not require bidding (tenders, auctions) – 40, issuance of a decision to change the purpose of the land plot - 8; provision of a plot for the construction of an object within the settlement – 12.
The place of access to information on the procedure for the provision of public services is an information stand located in the building of the office of the akim of the rural district. The stand contains the register of public services provided by the office of the akim of the rural district, the order of the akim of the rural circle "On the appointment of responsible persons for the provision of public services in the state institution "The Office of the Akim of the rural district of Ayet", the schedule for receiving documents for the provision of public services, rules and standards of public services. All visual information is available in Kazakh and Russian.
There is also a "Self-service Corner" of electronic public services. Through the portal of the electronic government of the Republic of Kazakhstan "e–gov", a citizen has the opportunity to receive public services in electronic form without contacting the PSC.
There is a section "Public services" on the official website of the akim of the Beimbet Maylin district, where standards and passports of public services are posted.
of providing public services
The result of optimization and automation of the process of rendering public services is the general availability of public services to the recipient through the e-government web portal. Activities aimed at improving the skills of employees in the provision of public services are being carried out.
At the meetings with the akim of the rural district , the following issues were considered:
to the population.
This will allow us to reach a qualitatively new level of efficiency and convenience for citizens and organizations to receive public services and information about the results of the activities of state bodies.
One of the criteria for evaluating the effectiveness is the timely and high-quality provision of services, increasing the level of satisfaction of citizens.
According to the established deadlines for the provision of services, 2 violations were detected during the reporting period. Specialists have been brought to disciplinary responsibility.
There were no complaints from service recipients regarding the provision of public services to the office of the akim of the rural district.
the satisfaction of service recipients with the quality
of public services
The prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services in the akim's office include:
- ensuring the activities of the office of the akim of the rural district, based on the principles of legality, responsiveness to the requests of service recipients, transparency, efficiency and effectiveness;
- monitoring of the quality of public services, internal control,
conducting explanatory work among the population aimed at
ensuring transparency in the process of providing public services;
- professional development of specialists in the field of public
services.
In general, during 2021, the work was aimed at increasing the satisfaction of service recipients with the quality of public services. Concrete measures to implement the tasks set, targeted work to eliminate deficiencies and solve problematic issues will improve the performance of government agencies according to the criteria of timeliness and quality in the provision of public services.