Report on the activities of the state bodies of the Akimat of the Beimbet Maylin district on the provision of public services for 12 months of 2021

1. General provisions

1) Information about the service provider

1. According to the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", a public service is one of the forms of implementation of certain state functions performed on an individual basis at the request of or without the request of service recipients and aimed at the realization of their rights, freedoms and legitimate interests, providing them with appropriate material or non-material benefits. According to the Register of Public Services, approved by the decree of the Government of the Republic of Kazakhstan dated September 18, 2013 No. 983, 81 types of public services are provided by the executive bodies of the akimat of the Beimbet Maylin district.
In the district of Beimbet Maylin, public services are provided by the offices of akims, Asenkritovsky rural District, Belinsky rural District, Kalininsky rural District, Maysky rural District, Embankment rural District, Novoilinovsky rural District, Pavlovsky rural District, Tobol village, Ayet rural District, the civil registration department of the district akim's office and 8 state institutions of the Beimbet Maylin district akimat (Department of Housing and Communal services, passenger transport and highways, Department of Education, department of Employment and Social Programs, Department of Agriculture, Department of Architecture, Construction and Urban Planning, Department of Land Relations, Department of Physical Culture and Sports, Department of Economics and Finance).

Information about public services:

number of public services

- 46

the number of public services provided on a free and (or) paid basis

–39 free;
–7 for a fee;
-3    for a fee/ free                   

The number of public services provided through the State Corporation "Government for Citizens»

-2

the number of public services provided in paper form

- 1

number of approved public service standards

– 46стандарта,

3) Information about the most popular government agencies услугах:

For 12 months of 2021, the state bodies of the akimat of the district and their subordinate bodies организациями a total of 29507 public services were provided, including:

- in the state body-1079 public services - through the PSC-279 public services

- through the portal " electronic government»

- 21252 state services or In the context of state bodies-service providers, the following data were obtained:

The main problematic issues in the provision of public services that affect the assessment of the effectiveness of our region are the lack of professionalism of local specialists, as well as the low share of demand among the population for alternative services provided through public service centers and the e-government portal.

The most popular services are:

"Issuance of certificates for the right to drive tractors and produced based on self-propelled chassis and mechanisms of self-propelled agricultural, land reclamation and road-building machines and mechanisms, as well as special cars of the raised passableness"

"Re-issuance of certificates or certificates of registration of acts of civil status"

"Assisting job-seekers and unemployed"

"Approval of land use projects on land»

"Assignment of social assistance to certain categories of citizens in need by decisions of local representative bodies»

2. Working with service recipients

1) Information on the sources and places of access to information on the procedure for the provision of public services:

In order to ensure equal access of the population to public services, the official Internet resource of the akimat of the Beimbet Maylin district in the section "Public Services" contains links to the Law of the Republic of Kazakhstan "On Public Services", the Register of Public Services provided to individuals and legal entities, the list of public services provided by state institutions of the akimat, the Rules of public Services, contact numbers of state bodies-service providers of the akimat of the district, through which you can get information about the procedure for providing public services.

In the state institutions of the akimat of the district, stands with regulatory legal acts are decorated, responsible officials for the provision of public services are identified.

In order to simplify the process of obtaining services in the building of the akimat of the district, there is a front office with a self-service corner for self-service получения государственных услуг, в районном филиале Некоммерческого акционерного общества "The State Corporation "Government for Citizens" in the Kostanay region, there are self-service sectors "Connection Point", in which each service recipient can receive an electronic service independently, or with the help of a PSC employee. At the same time, residents of rural districts can evaluate the possibility of the "e-government" portal with the help of "self-service corners", which are installed in each rural district and state institutions that provide public services. In total, 11 "self-service corners"are installed in the district. "Self-service corners" allow you to increase the information competence of service recipients by teaching them how to use the skills of working with the portal of "electronic government".

2) Information on public discussions of draft public service standards

According to Article 11 of the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", holding public discussions of draft standards of public services is not within the competence of local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, mayors of districts in the city, cities of district significance, settlements, villages, rural districts.

3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.). other)

Another important point in the provision of public services is the provision of complete and reliable information about the procedure for providing public services to service recipients in an accessible form, as well as conducting training seminars for specialists involved in the process of providing public services. In 2021, 361 events of an explanatory nature (gatherings, meetings, round tables, articles in the media) were held with a total coverage of the population of 22,999.

3. Activities to improve the processes of providing public services.

1) Results of optimization and automation of public service delivery processes

1 The results of optimizing and automating the processes of providing public services have a positive impact on the quality of their provision. The procedure for the provision of public services is simplified, the terms and administrative barriers in the process of providing public services are reduced.

2) Activities aimed at improving the skills of employees in the provision of public services

In order to improve the professional skills of specialists providing public services, classes on legal education are held, which address current topics, and specialists take part in seminars.

Professional development of civil servants of the akimat of the district is carried out on the basis of the Schedule of professional Development of civil servants of the Regional Center for Retraining and Advanced Training of Civil Servants of the Akimat of Kostanay region.

4. Control over the quality of public services

1) Information on complaints of service recipients regarding the provision of public services.

During the reporting period, complaints from service recipients on the provision of public services to the state bodies-service providers of the akimat of the district were not received and were not considered.

For 2021, 3 fact of violations of the deadlines for the provision of public services was revealed for unloading from information systems. For the revealed fact, the head of the district akim's office was brought to administrative responsibility.

 2) The results of internal control over the quality of public services.

According to the approved Plan of measures of internal state control over the quality of public services for 2021, 17 control measures of internal state control over the quality of public services were carried out. контроля в state bodies - the service provider of the district akimat.

3) The results of the quality control of the provision of public services carried out by the authorized body for the assessment and control of the quality of the provision of public services.

The authorized body for the Assessment and Control of the quality of Public Services in 2020 conducted preventive control over the quality of public services in the Department of Education and the Department of Land Relations. Acts were issued to correct the identified violations.

4) The results of public monitoring of the quality of public services.

In 2021, public monitoring of the quality of public services was conducted

According to the results of the public association "SANALY YRPAC", the satisfaction with the result of the provision of services to the local executive bodies of the Beimbet Maylin district was positive.

5. Prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services

The main directions of improving the quality of public services are the automation of services, increasing the level of professionalism of specialists providing services. Explanatory events, training seminars for the population, and digital literacy courses are of great importance. In general, in the field of public services, there is a positive trend towards an increase in the number of services provided through the State Corporation and the e-government portal, including the issuance of licenses and permits through information systems. The work aimed at improving the quality of public services provided, fully focusing on the needs of the population as a consumer of public services, will continue.