Annual report about the activities of the State Institution " Department of Land Relations акимата of the district Akimat Beimbeta Mailina" on the provision of public services for 2020 years
1) Information about the service provider.
State Institution " Department of Land Relations акимата of the district Akimat Beimbeta Майлина», с.Әйет, ул. Тәуелсіздік 60, тел: 8-714-36-3-64-51.
2) Information about public services.
According to the approved standards and regulations of public services in 2019year9, the department provided 10 types of public services. Including:
- в сфере земельных отношений оказано 258 state services were rendered in the field of land relations государственных услуг.
In total, the department 2020 provided 258 services in 2020 услуг. All services are provided ona free basis, there are no paid services.
3) Information about the most popular public services.
Наиболее востребованы 3 public services are most in demand:
«Approval of land management projects for the formation of land plots";
"Issuing a permit to change the purpose of a land plot»;
«Issuance of a final decision on the transfer of agricultural land from one type to another".
Working with service recipients.
1) To inform service recipients about the procedure for providing public services, the Department has equipped a stand "Public Services", which contains regulatory legal acts regulating the provision of public services
Also, in order to inform service recipients about the procedure for providing public services on the official Internet resource акимата of the district akimat Beimbeta Mailina in the section "land relations" there are rules for the provision of public services.
2) Information about public discussions of draft public service standards.
3) Activities aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
Measures taken to ensure transparency in the process of providing public services: in августеAugust 2020-20 года , a training seminar was held with employees of the District Department Beimbeta Mailina Public Service Center Department-a branch of a non-profit joint-stock company"State Corporation "Government for Citizens" for Kostanay region, a list of services provided with an indication of the service provider, the place of providing public services and receiving advice on the services provided, the full name of the specialist , the name of the organizationйthat accepts applications and issues the results of providing public services, are posted on the official Internet resource акиматаof the district akimat Beimbeta Mailina, information booth of the department, in the department equipped with
1) Results of optimization and automation of public service delivery processes.
Optimization andautomation of public service delivery processes was carried out in 2020
2) Activities aimed at improving the skills of employees in the field of public services were not carried out
3) Regulatory and legal improvement of public service delivery processes.
There was no regulatory improvement in the provision of public services in2020.
1) Information about complaints from service recipients regarding the provision of public services (appendix).
Жалоб There were no complaints from service recipients regarding the provision of public services in 202020.
2) Results of internal control over the quality of public services rendered.
In total, 258 services were renderedin 2020-20 . All services are provided on a free basis, there are no paid services.
. The terms of rendering public services were not violated.
3) Results of quality control over the provision of public services conducted by the authorized body for evaluating and controlling the quality of public services.
4) Results of public monitoring of the quality of public services rendered.
In order to increasethe level of satisfaction of service recipientswith the quality of public services rendered, the department conducts targeted work. Thus, in2020, the department approved an action plan on improving the availability and quality of public services, which provides for:
- preventionof violationsof the terms of rendering public services;
-timely informing information about the procedure for rendering services to the population public services through stands, mass media and official Internet resources, conducting seminars with specialistsState corporations, akims and specialists of villages, rural districts and Ayet villageӘйет, heads of state institutions;
-increasein the share public services renderedthrough the InternetState Corporation on the principle of "one window" (explanatory measures);
- holding eventsto promote and informservice recipients about the possibilities of obtaining public services through the Internet; ГоскорпорациюState Corporation, e-government portal»;
-professional developmentof employees in the sphere of rendering public services.
Department Heads отдела With. Zhakupov