MINUTES
of discussion of the report on activities in the field of public services for20 the year 2020.
with.Ayet 26 April 2021 21
16-00 hours
Chaired by: Zhakupov S. S.-State Institution " Department of land relations акиматаof the district akimat Beimbeta Mailina»
Attended by: Head of the State Institution " Department of Architecture, Urban Planning and Construction акимата of the district Akimat Beimbeta Mailina" БайбакировS.A. Baibakirov, Chief Specialist of the State Institution " Department of Land Relations акиматаof the district Akimat Beimbeta Mailina" КозганбаевS.K. Kozganbaev, Chief specialist of the State Institution " Department of Architecture, Urban Planning and Construction акиматаof the district Akimat Beimbeta Mailina" Bayaziev S. B., clerk of the State Institution "Отдел Land Relations Department акиматаof the district Akimat Beimbeta Mailina" Milyuta A. P., service recipients.
Total: 8 people.
Agenda:
1. Discussion of the annual report on the activities of the State Institution " Department of Land Relations акиматаof the district Akimat Beimbeta Mailina" on the provision of public services for20-20 years.
In total, the department20 provided 258 services in 2020. All services are provided ona free basis, there are no paid services.
3) Information about the most popular public services.
4 public services are most in demand:
«Approval of land management projects for the formation of land plots»;
«Issuing a decision to change the purpose of a land plot""Acquisition of land rights that do not require bidding (contests, auctions)»; «Issuance of a permit to use a land plot for survey work".
Working with service recipients.
1) To inform service recipients about the procedure for rendering public services, the Department has equipped a stand "Public Services", which contains regulatory legal acts regulating the provision of public services
Also, in order to inform service recipients about the procedure for providing public services on the official Internet resource акиматаof the district akimat Beimbeta Mailina in the section "Land relations" there are rules for the provision of public services.
2) Information on public discussions of draft rules for public services.
3) Activities aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
1) Results of optimization and automation of public service delivery processes.
Optimization and automation of public service delivery processeswas carried в 20out in 2020.
2) Measures aimed at improving the skills of employees in the provision of public services were not carried out
3) Regulatory and legal improvement of public service delivery processes.
There was no regulatory improvement in the provision of public services in2020.
1) Information about complaints of service recipients regarding the provision of public services (appendix).
Жалоб There were no complaints from service recipients regarding the provision of public services in2020.
2) Results of internal control over the quality of public services rendered.
In total, the departmentprovided 258 services in 2020. All services are provided on a free basis, there are no paid services.
. The terms of rendering public services were not violated.
3) Results of quality control over the provision of public services carried out by the authorized body for evaluating and controlling the quality of public services.
4) Results of public monitoring of the quality of public services rendered.
Public monitoring of the quality of public services20 was not carried out in 2020.
In order to increasethe level of satisfaction of service recipientswith the quality of public services rendered, the department conducts targeted work. Thus, in2020, the department approved an action plan on improving the availability and quality of public services, which provides for:
- preventionof violationsof the terms of rendering public services;
-timely informing information about the procedure for rendering services to the population public services through stands, mass media and official Internet resources, conducting seminars with specialistsState corporations, akims and specialists of villages, rural districts and Ayet villageӘйет, heads of state institutions;
-increasein the share public services renderedthrough the InternetState Corporation on the principle of "one window" (explanatory measures);
- holding eventsto promote and informservice recipients about the possibilities of obtaining public services through the Internet;ГоскорпорациюState Corporation, e-government portal»;
-professional developmentof employees in the sphere of rendering public services.
Based on the results of the discussion of the report, DECIDEWHETHER:
1. Information of the department managerZhakupova S. S. take note.
2. The person responsible for the provision of public services
is to provide control of observance of rules of public services, as well as other requirements for the procedure for the provision of services;
- to provide complete, accurate and timely reporting of information under the internal control of quality of rendering the state service;
- on an ongoing basis to take appropriate measures to increase the accountability of public servants, providing public services.
3. Assign control over the execution of the protocol to the head of the departmentZhakupova S. S.
Head of the State Institution "Department
zemelnyh relations
akimat of the district Beimbeta Mailina" Zhakupov S. S.