Annual reporton the activities of the State Institution "Department of Architecture, Urban Planning and Construction of the Akimat of the Beimbet Mailin District" on the provision of public services for 2020
1) Information about the service provider.
SI "Department of Architecture, Urban Planning and Construction of Akimat of Beimbet Mailin District", village Kyet, st. Tauelsizdik 60, tel: 8-714-36-3-70-49.
2) Information about public services.
According to the approved standards and regulations of public services in 2020, the department provided 5 types of public services. Including:
- in the field of architecture and urban planning, 49 services were provided for 5 types of public services.
In total, the department provided 49 services in 2020, of which 9 services were provided through the State Corporation. All services are provided free of charge, there are no paid services.
3) Information about the most popular government services.
There are 3 public services most in demand:
"Provision of raw materials for the development of construction and reconstruction projects (redevelopment and refurbishment)";
"Approval of the sketch (draft design)";
"Issuance of a certificate for determining the address of real estate objects in the territory of the Republic of Kazakhstan"
Working with service recipients.
1) To inform the service recipients about the procedure for the provision of public services, the Department has equipped a stand "Public services", which contains the regulatory legal acts regulating the provision of public services
Also, in order to inform service recipients about the procedure for the provision of public services, standards and regulations of public services are posted on the official Internet resource of the Akimat of the Beimbet Mailin district in the "Architecture and Urban Planning" section.
2) Information on public discussions of draft public service standards.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
The measures taken to ensure the transparency of the process of providing public services: in June 2020, a training seminar was held with employees of the Beimbet Mailin District Division of the Department of Public Service - a branch of the non-profit joint-stock company "Government for Citizens State Corporation" in Kostanay region, list services provided, indicating the service provider, the place of rendering public services and receiving advice on the services provided, full name specialist, the names of organizations that accept applications and issue the results of the provision of public services are posted on the official Internet resource of the Akimat of the Beimbet Mailin district, the information stand of the department, the department is equipped
1) Results of optimization and automation of public service delivery processes.
Optimization and automation of the processes of providing public services in 2020 was not carried out.
2) Activities aimed at improving the qualifications of employees in the provision of public services were not carried out
3) Regulatory and legal improvement of the processes of rendering public services.
There was no regulatory improvement in the provision of public services in 2020.
1) Information about complaints of service recipients regarding the provision of public services (appendix).
There were no complaints from service recipients regarding the provision of public services in 2020.
2) Results of internal control over the quality of public services.
In total, the department provided 49 services in 2020. All services are provided free of charge, there are no paid services.
... The deadlines for the provision of public services were not violated.
3) Results of control over the quality of the provision of public services, carried out by the authorized body for the assessment and control over the quality of the provision of public services.
4) Results of public monitoring of the quality of the provision of public services.
In order to increase the level of satisfaction of service recipients with the quality of the provision of public services, the department conducts purposeful work. So, in 2020, the department approved an action plan to improve the availability and quality of public services, which provides for
- prevention of violations of the terms for the provision of public services;
- timely informing the population about the procedure for the provision of public services through stands, media and official Internet resources, holding seminars with specialists of the State Corporation, akim
Head of Department S. Baibakirov