Annual report on the activities of the State Institution "Department of Housing and Communal Services, Passenger Transport and Highways of the Akimat of the Beimbet Maylin district" on the provision of public services for 2020
1) Information about the service provider.
State Institution "Department of Housing and Communal Services, Passenger Transport and Highways of the Akimat of the Beimbet Maylin district", 60 Tauelsizdik str., Ayet village, tel: 8-714-36-3-64-16.
2) Information about public services.
According to the approved standards and regulations of public services in 2020, the department provided 4 types of public services. Including:
- housing and communal services, passenger transport and highways provided 58 services for 4 types of public services.
Service Registration and priority, as well as the adoption by local executive bodies of a decision on the provision of housing to citizens in need of housing from the public housing fund or housing rented by the local executive body in a private housing fund -49,
Issuance of a certificate of readiness for energy-producing and energy-transmitting organizations to work in the autumn-winter period-2,
Issuance of a permit for the placement of outdoor (visual) advertising on objects of stationary advertising in the right-of-way of public roads of regional and district significance-6;
Privatization of housing from the state housing stock-1".
In total, the department provided 58 services in 2020, of which 10 services were provided through the State Corporation. All services are provided free of charge, there are no paid services.
3) Information about the most popular public services.
2 public services are most in demand:
Registration and priority, as well as the decision of local executive bodies to provide housing to citizens in need of housing from the state housing fund or housing rented by the local executive body in a private housing fund;
Issuance of a permit for the placement of outdoor (visual) advertising on the objects of stationary advertising placement in the right-of-way of public roads of regional and district significance
Working with service recipients.
1) To inform service recipients about the procedure for providing public services, the Department has a stand "Public Services", which contains regulatory legal acts regulating the provision of public services
Also, in order to inform service recipients about the procedure for providing public services, the official Internet resource of the Akimat of the Beimbet Maylin district in the "Documents" section contains standards and regulations for public services.
2) Information on public discussions of draft standards of public services.
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
Measures taken to ensure transparency in the provision of public services
1) Results of optimization and automation of public service delivery processes.
Automation of the processes of providing public services in 2020 was carried out for the public service Registration and priority, as well as the adoption by local executive bodies of a decision on the provision of housing to citizens in need of housing from the public housing fund or housing rented by the local executive body in a private housing fund.
2) Measures aimed at improving the skills of employees in the provision of public services were not carried out
3) Regulatory and legal improvement of the processes of providing public services.
There was no regulatory improvement in the provision of public services in 2020.
1) Information on complaints of service recipients regarding the provision of public services (appendix).
There were no complaints from service recipients regarding the provision of public services in 2020.
2) The results of internal control over the quality of public services.
In total, the department provided 58 services in 2020. All services are provided free of charge, there are no paid services. The deadlines for the provision of public services were not violated.
3) The results of the quality control of the provision of public services carried out by the authorized body for the assessment and control of the quality of the provision of public services.
4) The results of public monitoring of the quality of public services.
There was no public monitoring of the quality of public services in 2020.
In order to increase the level of satisfaction of service recipients with the quality of public services, the department conducts targeted work. So, in 2020, the department approved an action plan to improve the availability and quality of public services, which provides for
- prevention of violations of the deadlines for the provision of public services;
- timely informing the population about the procedure for providing public services through stands, mass media and official Internet resources, holding seminars with specialists of the State Corporation, akims and specialists of villages, rural districts and the village of Ayet, heads of state institutions;
- increase in the share of public services provided through the State Corporation on the principle of "one window" (explanatory measures);
- carrying out activities to promote and inform service recipients about the possibilities of obtaining public services through the State Corporation, the portal of " electronic government»;
- professional development of employees in the field of public services.
Head A. Kinshetbayev