Protocol
discussion of the report on the activities in the field of provision of public services for 2020.
April 22, 2021
16-00 Chapel
Chairman: head of the state institution "housing and communal services, passenger transport and automobile roads of the district akimat Beimbet Mailina" Kinshetbayev A.V. Head of the state institution "separate housing and communal services, passenger transport and automobile roads of the district Beimbeta Mailina" Doszhanov A. O., Methodist state institution "separate housing and communal services, passenger transport and automobile roads of the District Beimbeta Mailina" Jafarova T. V., head of the district BEIMBETA Mailina on public service branch of NAO "State Corporation "Government for citizens" Adayeva G. A. on Kostanay region.
Total: 4 people.
Story of the day:
1.discussion of the annual report on the activities of the state institution "separate housing and communal services, passenger transport and automobile roads of the mayor's office of the District Beimbet Mailina" on the provision of state services for 2020.
(Kinshetbayev A.V.)
1) safety of the service provider.
The state institution" housing and communal services, passenger transport and automobile roads of the akimat of beimbeta Mailina District", beimbeta Mailina District, Rural District Ayet, Village Ayet, ul. 60 tauelsizdik STR. Tel: 8-714-36-3-64-16.
2) information about state services.
According to the approved standards and regulations of State Services in the field of architecture and construction in 2020, 4 views of state services were provided. In volume:
- housing and communal services, passenger transport and automobile roads provided 58 services for 4 types of State Services.
The service takes into account the location and location, as well as the adoption of local executive bodies to decide on the provision of Housing to citizens who need housing from the state housing fund or housing rented by a local executive body in the private housing fund -49,
Issuance of passports of readiness of energy producing and energy producing organizations to work in the autumn-winter period-2,
Issuance of permission for placement of naruzhny (visual) advertising at stationary advertising facilities in the field of taking out road transport for general use of regional and district significance-6;
Privatization of housing from the State Housing Fund-1".
In total, in 2020, 58 services were provided, of which 10 services were provided through the State Corporation. All services are provided on a free basis, not paid services.
3) information about the most popular state services.
2 state services are highly valued:
The post is taken into account and details, as well as the adoption by local executive bodies of decisions on the provision of Housing to citizens who need housing from the state housing fund or housing rented by a local executive body in the private housing fund;
Issuance of permission for placement of naruzhny (visual) advertising at stationary advertising facilities in the field of taking out road transport for general use of the region and district significance
Work with service providers.
1) for information about the provision of Public Services, a stand "State Services" was installed, which contains normative legal acts regulating the provision of public services
"Also, in order to inform the service providers about the provision of State Services on the official internet resource of the mayor's office of the District Beimbet Mailin in the section "" documents "" set standards and regulations of State Services."
2) information on public discussions of projects of State Services Standards.
3) events aimed at ensuring transparency in the process of providing public services (explanatory work, seminars, meetings, interviews and others).
The events are aimed at ensuring transparency in the process of providing public services
3.activities to improve the provision of public services.
1) results of optimization and automation of public services.
Automation of the provision of public services in 2020 was carried out on State Services, Taking into account and compliance, as well as the adoption by local executive bodies of decisions on the provision of Housing to citizens who need housing from the state housing fund or housing, rented by a local executive body in a private housing fund.
2) events aimed at improving the qualification of employees in the field of providing state services were not held
3) regulatory and legal improvement of the provision of public services.
Regulatory and legal improvement of the provision of public services in 2020 has not happened.
1.control over the quality of public services.
1) information on complaints of employers on the provision of public services (application).
Employers are sorry that the provision of public services in 2020 did not arrive.
2) results of internal control over the quality of public services.
In total, 58 services were provided in 2020. All services are provided on a free basis, not paid services. The terms of provision of state services have not been reduced.
3) results of control over the quality of Public Services, conducted by the authorized body for evaluation and control over the quality of public services.
4) Results of public monitoring of the quality of public services.
Public monitoring of the quality of public services in 2020 was not carried out.
5.prospects for further efficiency and improving the quality of public services.
In order to improve the level of satisfaction with the quality of public services, targeted work is carried out separately. Thus, in 2020, the plan of events on improving the availability and quality of public services was approved, which provides for
- lack of restrictions on the terms of provision of public services;
- own information of the population on the procedure for providing state services to stands, SMI and official internet resources, holding seminars with specialists of the State Corporation, akims and specialists of villages, rural districts and villages, heads of state institutions;
- increase the share of public services provided through the State Corporation on the principle of " one window "(measures of explanatory character);
- holding of events on popularization and information on the possibilities of obtaining public services through the State Corporation, electronic government portal»;
- improving the qualification of employees in the field of provision of public services.
At the end of the discussion, they decided to report:
1.information of the head of Kinshetbayeva A.V. take a look.
- ensure control over compliance with State Services Standards and regulations, as well as other requirements for the provision of services;
- provide full, friendly and self-contained reporting information within the framework of internal control over the quality of public services;
- on a permanent basis, we will take additional measures to increase the responsibility of state employees, providing state services.
Head A. Kinshetbayev