Report on the activities of the State Institution "Department of Employment and Social Programs of the Akimat of Beimbet Mailin District" on the provision of public services for 2020
1) Information about the service provider: State Institution "Department of Employment and Social Programs of the Akimat of Beimbet Mailin District" Legal address: 11700, Republic of Kazakhstan, Kostanay region, Beimbet Mailin district, Uyet village, Tauelsizdik street 87. kostanay.gov.kz. Phone 8 (71436) 3-62-95. The head of the department is Malchevskaya Lyudmila Konstantinovna.
2) Information about public services:
State Institution "Department of Employment and Social Programs of the Akimat of Beimbet Mailin District" together with the subordinate organization of KSU "Employment Center" provide 17 public services.
In total, at the end of 2020, the department provided 1389 services. In just 12 months of 2020, 406 services were provided through the Department of the Beimbet Mailin District for Serving the Population of the branch of the State Corporation "Government for Citizens" NJSC in the Kostanay region. The number of public services rendered through the e-government portal is 465 services. Number of services via sms -5 services.
17 state services are provided free of charge. All 17 government services are provided in electronic and paper form. Approved standards and rules for the provision of public services 17.
3) Information about the most popular government services.
The largest number of services provided falls on the State Institution "Department of Employment and Social Programs of the Akimat of Beimbet Mailin District"
In the field of social protection of the population, they mainly apply for the following types of services:
- the appointment of housing assistance;
- assignment of social assistance to certain categories of citizens by decision of local representative bodies;
-Formation of documents for the provision of disabled people and disabled children with sanatorium treatment;
- issuing referrals to individuals to participate in active measures to promote employment;
- registration of job seekers.
1) Information about sources and places of access to information on the procedure for the provision of public services:
On the Internet resource of the Akimat of the Beimbet Mailin district https://www.gov.kz/ in the section "public services", data on the provision of public services is updated, standards and rules for the provision of public services, contact information, as well as instructions for users of electronic public services are posted. services.
In state institutions, stands with normative legal acts, information and reference materials for the provision of public services have been prepared, by order of the head, responsible officials have been determined for the high-quality provision of public services.
The media publishes information regarding the provided public services: the regional newspaper "Mayak" dated 09.17. №37 "What is the state standard" Assignment of housing assistance "and who can use it ?, 19.03.2020. No. 11 "AӘK alatyn otbasylarғa azyk-tulik paketі berіldі"
3) Activities aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews, etc.).
On an ongoing basis, meetings, seminars and round tables on problematic issues are held at the school of legal universal education.
The department has a Self-Service Corner of electronic government services. Through the portal of the electronic government of the Republic of Kazakhstan "e-gov", a citizen has the opportunity, without contacting the PSC, to receive public services in electronic form.
Automation of the processes of rendering public services has a positive effect on the quality of their provision. With the automation of processes, the provision of public services is simplified, the time for receiving documents is reduced.
2) Activities aimed at improving the qualifications of employees in the provision of public services. To improve the quality of the provision of public services, the Department of Employment and Social Programs works closely with the State Corporation.
The advanced training of civil servants of a public institution is carried out on the basis of the Plan-Schedule for advanced training of civil servants.
3) Regulatory and legal improvement of the processes of rendering public services
The provision of public services is carried out on the basis of regulatory legal acts regulating this process:
- The Law of the Republic of Kazakhstan "On Public Services" dated April 15, 2013;
- The register of public services provided to individuals and legal entities, approved by the Government of the Republic of Kazakhstan dated January 31, 2020 No. 39 / NҚ;
- Standards and Rules for the provision of public services.
1) Information about complaints from service recipients regarding the provision of public services.
Since the beginning of 2020, no complaints have been received.
5.Prospects for further efficiency and increased satisfaction of service recipients with the quality of public services.
The task was set to strengthen the functions of monitoring the provision of public services. Constantly hold meetings and seminars on problematic issues and prevention of violations, interaction of interested departments with the Department of the Beimbet Mailin District on "Serving the Population" of the branch of the State Corporation "Government for Citizens" NJSC in the Kostanay region
To increase the number of public services provided through the "e-government portal". Continue extensive explanatory work about the possibilities of the "electronic government" portal and the advantages of digital signatures.