Report On the work of the state institution "Akim's Office of Beimbet Mailin district on rendering state services for 2020
Public services are provided in the SI "Akim's Office of Tobol" located at: 5 Zhenis Street, Tobol village. Phone (fax): 8(71436) 2-13-60
According to the Law of RK "On administrative procedures " a public service is the activity of public authorities aimed at meeting the needs of individuals and legal entities.
The classified list of public services provided by central and local executive bodies makes up a unified Register of services.
As of 2021, the Register contains 20 services, which are provided by akim's offices of rural districts:
Issuance of a decision to change the designated use of a land plot;
Acquisition of rights to land plots that are state-owned, not requiring tenders (contests, auctions);
"Provision of a land plot for the construction of an object within the boundaries of a settlement";
"Assignment of social assistance to social sphere specialists residing and working in rural settlements, on the purchase of fuel"; "Assignment of social assistance to social sphere specialists residing and working in rural settlements, on the purchase of fuel".
"Issuance of a certificate confirming that the applicant (family) is a recipient of targeted social assistance";
"Assignment of social aid to certain categories of
Assignment of social aid to certain categories of needy citizens by the decisions of local representative bodies.
"Placement on the waiting list for a land plot".
"Selling the private ownership of a land plot previously provided for land use".
"Registering children of preschool age (up to 7 years old) for referral to preschool institutions";
"Provision of free transportation to and from general education organizations to children living in remote rural areas";
"Birth registration, including changes, additions and corrections to civil status records";
"Registration of marriage (matrimony), including changes, additions and corrections in the records of acts of civil status";
"Registration of dissolution of marriage (matrimony), including changes, additions and corrections in the records of civil status acts";
"Registration of death, including changes, additions and corrections in the civil status records".
"Registration of paternity, including changes, additions and corrections in civil status records";
"Registration of adoption, including changes, additions and corrections in the records of acts of civil status";
"Registration of change of name, patronymic, surname, including introduction of changes, additions and corrections in the civil status records"; "Registration of change of name, patronymic, surname, including introduction of changes, additions and corrections in the civil status records";
"Assignment of state targeted social assistance";
"Restoration of civil status records";
"Annulment of civil status records".
In the building of the apparatus of Akim's Office of the village of Tobol, information about the public services provided is placed in an accessible place for citizens. The official website of Beimbet Mailin district akimat has a section "Public Services", which contains all the necessary information for service recipients: register of public services, standards, regulations, passports of public services.
In accordance with the Register of public services provided to individuals and legal entities, approved by the Government of the Republic of Kazakhstan from September 18, 2013 № 983, the akim of the village of Tobol № 88 of September 3, 2018 appointed responsible for the provision of public services:
Nazarbayev Erlan Kenzhetaevich - chief specialist of the apparatus of the Akim of the village Tobol, to be responsible for providing the following public services:
1) "Issuance of a decision to change the purpose of the land plot;
2) "Acquisition of rights to land plots that are in state ownership, not requiring bidding (contests, auctions);
3) "Provision of a land plot for construction of an object within the limits of a settlement";
4) "Placing on the waiting list for a land plot";
5) "Sale for private ownership of a land plot previously provided for land use";
6) "Issuance of a certificate confirming that the applicant (family) is a recipient of targeted social assistance";
2) "Assignment of state targeted social assistance";
3) "Assignment of social assistance to social sphere specialists residing and working in rural settlements, on purchase of fuel";
4) "Assignment of social assistance to certain categories of citizens in need based on the decisions of local representative bodies";
5) "Registering children of preschool age (under 7 years) for placement in preschool institutions";
6) "Provision of free transportation to and from general educational organizations to children living in remote rural areas".
Yakovshchenko Galina Semenovna - chief specialist of the apparatus of the Akim of the village Tobol to be responsible for providing the following public services:
1) "Registration of adoption, including changes, additions and corrections in the records of acts of civil status";
2) "Registration of name, patronymic, surname change, including introduction of changes, additions and corrections in civil status records";
3) "Annulment of civil status records";
4) "Registration of marriage (matrimony), including introduction of changes, additions and corrections in the records of acts of civil status"; 4) "Registration of marriage (matrimony), including introduction of changes, additions and corrections in the records of acts of civil status";
5) "Registration of paternity, including changes, additions and corrections in civil status records";
6) "Restoration of civil status records",
7) "Registration of dissolution of marriage (matrimony), including introduction of changes, additions and corrections in the records of acts of civil status
8) "Birth registration, including changes, additions and corrections in civil status records",
9) "Registration of death, including changes, additions and corrections in civil status records".
In 2020 45 public services were provided:
"Acquisition of rights to state-owned land plots that do not require tenders (contests, auctions)" - 38 services, "Issuance of a decision to change the purpose of a land plot" - 6 services, "Provision of a land plot for the construction of an object within a settlement" - 1 service.
1) It should be noted that the result of optimization and automation of processes of providing public services is the general accessibility in obtaining public services by the service recipient.
2) The akim's office carries out activities aimed at improving the skills of employees in the provision of public services: holding meetings under the akim of the village, seminars-meetings held by the office of the akim of Beimbet Mailin district.
3) Regulatory and legal improvement of public service delivery processes.
There are surveys of service recipients to determine the level of demand for public services in electronic form.
This will allow to reach a qualitatively new level of efficiency and convenience of obtaining by citizens and organizations of state services and information on the results of the activities of government agencies.
One of the criteria for evaluating the effectiveness is the timely and quality services, increasing the level of satisfaction of citizens.
In total, during the reporting period there were no violations of the established deadlines for the provision of services.
There are no complaints from citizens about the provision of services.
In February and October 2020 at the meeting under the akim of the village the following questions were considered:
On the work on providing public services to the population of the village and on internal control over the quality of public services provided
On measures to prevent corruption offenses in the work with the appeals of citizens and the provision of public services.
On the opportunities and benefits of public services provided through the portal of "electronic and mobile government".
The decision of these meetings was as follows:
Specialists providing public services in pursuance of the Law of RK of 15.04.2013 "On public services", the Register of public services, approved by the Government of RK of 18.09.2013 № 983, the Methodology for assessing the quality of public services, approved by a joint order of the Chairman of the Agency for Public Service of the RK of 28.11.2013 № 06-7/172 and the Minister of Transport and Communications of the RK of 30.11.2013 № 964:
- on the Internet resource of the district akim in the section "Public Services" to constantly post updated information about the order, procedures and timing of public services;
- to take comprehensive measures for the timely and quality provision of public services:
- ensure complete and timely registration of documents on the provision of public services in the registration logs;
- to comply with the order in the formation of documents on public services;
- to observe quality and timeliness in the preparation of reporting on public services.
- conduct effective work with the population, legal entities on the opportunities and benefits of alternative services, promotion and popularization of public services provided through the portal of "electronic and mobile government";
- to strengthen the system of internal control;
- Ensure the availability of Standards and Regulations of public services in the places where services are provided, on the Internet resources of public authorities.
In general, the work during 2021 will be aimed at improving the satisfaction of service recipients with the quality of public services. Specific measures to implement the set objectives, targeted work to eliminate shortcomings and address problematic issues will improve the performance of public authorities on the criteria of timeliness and quality in the provision of public services.