Report on the work of a public institution "The office of the Mayor of the May rural district" for the provision of public services for 2020
The state institution "Office of Akim of Maysky rural district" is located at the address: Kostanay region, Beimbet Maylin district, Mayskoye village, 60 let Oktyabrya street, building 1, Beimbet Maylin district, phone 87143627327.
According to the Law of the Republic of Kazakhstan "On Administrative Procedures", the state service is the activity of state bodies aimed at ensuring the rights, freedoms and protection of the legitimate interests of individuals and legal entities.
The list of public services provided by central and local executive bodies is a single Register of public services.
In accordance with Article 35 of the Law of the Republic of Kazakhstan dated January 23, 2001 "On Local Public Administration and Self-government in the Republic of Kazakhstan", the Law of the Republic of Kazakhstan dated April 15, 2013 "On Public Services", in order to provide public services to the population in accordance with the approved standards, the order of the Akim of the May Rural District No. 18 dated February 26, 2021 "On the assignment of responsible persons for the provision of public services in the state institution "The Office of the Akim of the May Rural District", responsible specialists of the office of the Akim of the May Rural District were appointed in accordance with their functional duties and scope of activity for the performance of the provision of public services.
The register of public services provided by the State Institution "Maysky Rural District Akim's Office" contains 16 services.
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1. |
Registration of changes in the name, patronymic, surname, including making changes, additions and corrections to the civil status records |
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2. |
Registration of death, including making changes, additions and corrections to the civil status records |
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3. |
Restoration of civil status records |
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4. |
Cancellation of civil status records |
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5. |
Registration of marriage (matrimony), including making changes, additions and corrections to the civil status records |
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6. |
Registration of divorce (matrimony), including making changes, additions and corrections to the civil status records |
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7. |
Registration of the birth of a child, including making changes, additions and corrections to the civil status records |
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8. |
Placing children of preschool age (up to 6 years old) on the waiting list) for referral to preschool organizations |
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9. |
Providing free transportation to educational organizations and back home for children living in remote rural areas |
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10. |
Purpose of state targeted social assistance |
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11. |
Assignment of social assistance to certain categories of citizens in need by decisions of local representative bodies |
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12. |
Issuing a decision to change the purpose of the land plot |
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13. |
Provision of a land plot for the construction of an object within the boundaries of a locality |
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14. |
Acquisition of rights to land plots that are in state ownership, which does not require bidding (contests, auctions) |
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15. |
Sale of a land plot in private ownership at a time or in installments |
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16. |
Putting on the queue for receiving a land plot |
In 2020, 12 public services were provided, including:
The place of access to information about the procedure for providing public services is an information stand located in the building of the office of the akim of the rural district. The stand contains the register of public services provided by the office of the akim of the rural district, the order of the akim of the rural district "On the assignment of responsible persons for the provision of public services in the state institution "Office of the Akim of the May Rural District", the schedule for receiving documents for the provision of public services, the rules and standards of public services. All visual information is available in Kazakh and Russian. There is also a "Self-service Corner" of electronic public services. Through the portal of the electronic government of the Republic of Kazakhstan "e–gov", a citizen has the opportunity to receive public services in electronic form without contacting the PSC. On the official website of the akim of the Beimbet Maylin district, there is a section "Public services", where standards and passports of public services are posted.
The result of optimizing and automating the process of providing public services is the general availability of public services to the service recipient through the e-government web portal. Activities aimed at improving the skills of employees in the provision of public services are carried out. At the meetings under the akim of the rural district, the following issues were considered:: 1. Ensuring the quality and timeliness of the provision of public services to the population. 2. Receiving public services through the e-Government portal. This will allow us to reach a qualitatively new level of efficiency and convenience for citizens and organizations to receive public services and information about the results of the activities of state bodies.
One of the criteria for evaluating efficiency is the timely and high-quality provision of services, increasing the level of satisfaction of citizens. According to the established terms of rendering services for the reporting period, there are no violations. There were no complaints from service recipients regarding the provision of public services to the office of the akim of the rural district.
The prospects for further efficiency and increasing the satisfaction of service recipients with the quality of public services in the akim's office include: - ensuring the activities of the office of the akim of the rural district, based on the principles of legality, prompt response to the requests of service recipients, transparency, efficiency and effectiveness; - monitoring the quality of the provision of public services, internal control, conducting explanatory work among the population aimed at ensuring transparency in the process of providing public services; - professional development of specialists in the field of public services.
In general, during 2020, the work was aimed at increasing the satisfaction of service recipients with the quality of public services. Specific measures to implement the tasks set, targeted work to eliminate shortcomings and solve problematic issues will improve the performance of state bodies according to the criteria of timeliness and quality in the provision of public services.