Report about the work of the state institution "The Apparatus of Akim Pavlovsky Rural District" to provide public services For 2020

1. General.

1) Information about the service manager:

     1. The State Institution "The Office of Akim Pavlovsky Rural District" is the state body of the Republic of Kazakhstan, which is guided in the field of information and analytical, organizational and legal and technical support of the Akim of the Rural District.

      2. The State Institution "The Office of Akim Pavlovsky Rural District" operates in accordance with the Constitution and the laws of the Republic of Kazakhstan, acts of the President and the Government of the Republic of Kazakhstan, other regulatory legal acts, as well as this Regulation.

      3. Location of a legal entity: 111711, Republic of Kazakhstan, Kostanay region, District of Beimbet Majlin, Village Pavlovka, Vacachesov Alley, house 163.

2) Information about public services:

       According to the Law of the Republic of Kazakhstan "On Administrative Procedures", the state service is the activities of state bodies aimed at ensuring the rights, freedoms and protecting the legitimate interests of individuals and legal entities.

        The list of public services provided by the Central and Local Executive Bodies, with the indication of state bodies, other government agencies and state-owned enterprises, ensuring their provision, constitutes the register of public services, approved by the Order of the Ministry of Digital Development, Maintenance and Aerospace Industry of the Republic of Kazakhstan on October 17, 2020 No. 390 / Nқ amended the register of public services ((approved by order of the Acting Minister of Digital Development, Innovation and Aerospace Industry of the Republic of Kazakhstan dated January 31, 2020 No. 39 / Nқ)

Number of public services rendered

1817

 - The number of public services provided through the State Corporation "Government for Citizens", "Electronic Government Portal».

1800

Number of public services provided on a free and (or) paid basis

17 – is free;
0– Paid.

The number of public services provided in paper and (or) electronic form

1800 – electronic,
17– Paper

Number of approved rules and standards of public services

16 – Standards,
16– rules

3) Information about the most sought-after government services:

       For 12 months of 2020, public services rendered to 1817, including:

       - "Acquisition of rights to land plots, which are in state ownership, not requiring bidding (competitions, auctions)" - 3;

"Sale in the private property of the land plot previously provided to land use" -1

"Providing a free entertainment to general educational organizations and back home children living in remote rural points" -13:

- through the "e-government portal". -1800.

2. Work with services

1) Information about sources and places of information on the procedure for the provision of public services:

      In order to ensure equal access of the population to government services on the official Internet resource of the Akimat of the Beheimbet of Malina in the "Public Services" section in the "Public services provided by the Akimov Akimov devices", GU "Akima Pavlovsky Akima Akim" contains rules and standards of public services , Contact phones of the Service Manager, through which it is possible to obtain information on the procedure for the provision of public services, responsible persons and charts of the provision of public services.

       The building of the Akim's office decorated stands with regulatory legal acts, information and reference materials for the provision of public services, determined responsible officials for the qualitative provision of public services..

2) Events aimed at ensuring the transparency of the process of providing public services (explanatory work, seminars, meetings, interviews and. Other)

 Within 2020, the Akim apparatus was conducted -4 explanatory measures to improve the quality of public services, of which: Meetings-4, SPZ-2 classes.

Coverage of the population with explanatory measures to improve the quality of public services-75 people.

3. Activities for improving the processes of public services.

1) The results of optimization and automation of the processes of public services

The results of optimization and automation of public services processes have a positive effect on the quality of their provision. The procedure for the provision of public services is simplified, the deadlines and administrative barriers in the process of providing public services are reduced.

2) Events aimed at improving the qualifications of employees in the provision of public services

In order to increase the professional qualifications of specialists providing public services, classes on the legal all-commitment are held, on which topical topics are considered, as well as specialists take part in district seminars.

Number of persons who have undergone training courses on the provision of public services-0.

Improving the qualifications of civil servants of the Akim Akim of the Rural District is carried out on the basis of a plan schedule for improving the qualifications of civil servants.

4. Control over the quality of public services

1) Information on the complaints of services to the provision of public services.

During the reporting period, the complaints from the service executors on the provision of public services in the Akim Akim did not receive and were not considered.

2) Results of internal control over the quality of public services.

  According to the results of internal control over the quality of public services in the apparatus of the Akim of the rural district of violations were not detected.

3) Results of the quality of the provision of public services conducted by an authorized body for assessing and monitoring the quality of public services.

On an ongoing basis, the main inspector for internal control over the quality of state services of the Akima district of the Venglovskaya E.B.- is monitored by the quality of public services in the rural district. On February 10, an audit was carried out at the State Institution "Akim's Office of the Pavlovsky Rural District" - the result of the audit was an act on compliance with the law - no violations were revealed

4) The results of public monitoring of the quality of public services.

Public monitoring of the quality of public services in the apparatus of the Akim of the Rural District was not carried out.

5. Prospects for further efficiency and increase customer satisfaction with the quality of public services.

The main directions of improving the quality of public services are their automation and translation to the state corporation. In general, in the field of public services, there is a positive trend towards an increase in the number of services rendered through the State Corporation and the "Electronic Government Portal". Work aimed at improving the quality of public services provided, fully focused on population requests, as a consumer of public services will continue.